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Customer Ratings & Reviews

Your price for this item is $1,399.99

Customer reviews

Rating 4.6 out of 5 stars with 449 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.5 out of 5 stars

  • Camera

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers are enthusiastic about the Galaxy S20 Ultra 5G's camera, praising its quality and performance. They also appreciate its long battery life and user-friendly interface. However, some users find the phone to be quite expensive and a bit too large for their liking. Additionally, the lack of eSIM support is seen as a drawback compared to other brands.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 22 Showing 421-440 of 449 reviews
  • Rated 3 out of 5 stars

    Really good condition except for scratch on screen

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    really good so far except i noticed a good lil scratch on the screen

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Just not that good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not that good wish I would of waited for the new note.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    My view

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I found this phone is not good in many ways even as compared to my previous Samsung S8 edge. The network disconnected multiple times a day and says 'unable to call' or 'out of network'.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    NOT ACCEPTABLE TO SPECTRUM!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone is not accepted for connection to Spectrum. Spectrum (Verizon network) sells what is superficially the identical phone, but SAMSUNG DIFFERENTIATES MODELS UNDER THE COVER FOR DIFFERENT MARKETS IN THE WORLD, THE PHONE THAT BEST BUY SOLD ME IS NOT ACCEPTABLE TO SPECTRUM (VERIZON). SPECTRUM (VERIZON) SAYS IT IS INTENDED FOR A DIFFERENT MARKET. I have had to resort to using the the phone on a different network at far higher cost than expected. THERE IS NO WAY THAT BEST BUY ANNOUNCED THIS POTENTIAL PROBLEM OR PREPARED ME FOR THE ADDED EXPENSE!

    No, I would not recommend this to a friend
  • Cons mentioned:
    Price

    Rated 1 out of 5 stars

    Gadget

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t be impressed with the gadgets. Get a decent pone and be happy. Not worth what they’re asking. Overpriced gimmick phone.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Seriously clunky

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just received mine today. What a slapped together device. Seriously clunky compared to iPhone 11 Pro Max. 5G is slower than LTE returning it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    The audacity to be expensive

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    1,700 for the 512 gb. The camera lense cracked just by staring at it. The super zoom thingy is false advertising. You get 108 super pixelated images - not like what was advertised. The phone is fast and so as the battery drainage. The charger was not doing the blazing fast charging after 3 uses. It's currently a paperweight at home. I'm tired of getting it fixed. Garbage. Absolutely horrid. Putrid tbh

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don't waste your money

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I knew the s20 ultra had autofocus issues at launch, but Samsung said it will fix the issues with updates. Those issues have not been fixed. This might not seem like an issue, but a $400 pixel phone has better autofocus than the S20 Ultra. My LG G3 has a better autofocus with its built in laser. I upgraded from the S10+ (and had a S8+ prior) and this S20 Ultra was the biggest waste of my money.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not worth the $$$

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tbh this phone sucks for the price I would have been so.much better off with a Google phone straight up

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    I hate the features

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wish they would let you get rid of apps you don't want, not as fast as my last phone either

    No, I would not recommend this to a friend
  • Cons mentioned:
    Price

    Rated 1 out of 5 stars

    way overpriced

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    phone is good, but doesn't come close to the price

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Im sad

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awful Samsung. The coating is too slippery. Slips out of hand. My display crashed on the third day because of this, but I still use it since there is no money to replace it

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Asking for pin

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Why my phone is not going inside its just asking for pin. What kind of phone u guys hv send me

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Feel like Poor phone!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not Good at all.. It Sounds Like Insid Of The Part Is Moving!!!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not recomended

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Garbage literally A pixel dead in lesss than a year..

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Wrong phone

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ordered cosmic black and I received the grey one.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Camera

    Rated 5 out of 5 stars

    long lasting battery

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgraded from the Galaxy S9 and so far I am happy with my purchase. The screen size of 6.9 makes it perfect for watching movies. The camera is phenomenal even in night mode and you can add a memory card of up to 1 TB of memory. The phone is much faster than my S9 and I am able to consistently pick up 5G. The only complaint I have with the phone is Samsung has copied apple in removing the headphone jack. Headphones plug into the charging port and to me thats ridiculous and inconvenient. Thankfully the phone has a long lasting battery so I can get through a movie or two without needing to charge.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello Marshapep123, thank you for taking time out of your busy day to leave feedback on this phone! ^Elizabeth Samsung

  • Rated 5 out of 5 stars

    great phone

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    awesome phone. although when uploading to social media, camera quality lowers.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone working good after all these years too!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best phone

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best phone ever. Love the images of picture ever

    I would recommend this to a friend