Customer Ratings & Reviews

Love love love this phone. Purchased 2 years ago and still happy to have it

Phone has lasted almost 3 years very durable amd reliable

I hade it for almost 2 years and it worked pretty good

Picked mine up today. Love the 45w charging. Picture quality is way better then my S9+ or my wifes S10+. Awesome display. Love thje screen size. Cant wait to mess with it some more. Only con so far is the apps that come with the phone some cannot be uninstalled or disabled. But I suppose there are workaround to remove them....

$$$$ is way to high for the amount of issues. The camera has horrible software and never focuses properly. So even with the fancy tech I can't get good pics as easy on my old note 8. The software on the phone has issues too. I keep having apps randomly close. I have update the device, restarted it, reformatted it, still having issues. Its like they put a bunch of tech into it to make the specs look good but did not spend the time making the software function properly. At such a high price I expected more.

The S20 Ultra phone, regardless of memory, is sold in 2 variants. The USA version (SM-G988U base model number) and some versions for China and Latin America are powered by Qualcomm Snapdragon, and mostly worldwide versions (SM-G988F/N/B base model numbers) are powered by the Samsung Exynos chips. The US version does not have the dual/hybrid SIM card tray that can either hold one SIM card and a MicroSD memory card, or hold 2 SIM cards. The USA variant has a SIM card tray that holds one SIM card, and optionally, a MicroSD memory card. My understanding is that most of the non-USA versions can handle 2 SIM cards and come with a tray that can hold 2 SIM cards. USA variants will have to support CDMA (Sprint or Verizon) carriers, so dual physical SIM cards are not supported in the USA version. If you buy the non-USA version from third party sellers so you can get dual-SIM feature, be aware that the non-USA version will not support Samsung Pay and some other features in USA, and will not work with Sprint or Verizon. That device will not let you register US credit cards in Samsung Pay. In addition, from published benchmarks, the Samsung Exynos chip is inferior in both performance and battery efficiency, and phones using those chips are easily rooted. The Qualcomm chip driven phones are relatively a lot more secure and efficient. Having said this, the Samsung website says that eSIM is supported on these phones, but they don't clearly state if both US and non-US variants support eSIM. The eSIM will give us the ability to use 2 phone lines. However, when I played with a S20 Ultra demo device at a store, I saw there was no software ability to add a new eSIM. This setting is in the System Preferences -> Connections -> Manage SIM Card section on the Galaxy Fold device, but the S20 Ultra did not have that menu item. So, my guess is that either the USA variant does not support eSIMs at all, or Samsung MAY add this ability in a future software update. This is a big miss from Samsung in my opinion, because I cannot migrate away from my iPhone 11 that works great with eSIMs and a physical SIM card. Sadly, the reporters who wrote online reviews for this phone from the announcement to the launch date only focused on reviewing the camera on this device and complained about lack of 120Hz refresh at high resolution, battery running out soon at high refresh rates, and steep price. They ignored writing about things that matter to the rest of us, such as eSIM support, call quality, speaker quality, face recognition speed and fingerprint sensor performance. I will gladly purchase this phone if Samsung is more forthcoming with their details for eSIM support on this phone, if at all. Right now, that detail is in just one statement on their specifications page that eSIMs are supported, but not in all countries. I wanted to like the S20 Ultra. I use an iphone 11 max now and I hate it. I hate that Apple’s overhyped dark mode is just a lame implementation and their own Safari browser on the phone does not render any website in dark theme. Apple's native Mail app does not render any email message with a dark theme. I despise Siri that fails to work 9 out of 10 times. I deleted Apple Mail app because Outlook app handles push email from Exchange a lot better than Mail. The wifi login on an airplane and in hotel rooms is lethargic and sometimes never works on my phone. The native keyboard on an iphone is just lousy even with Swipe. I could go on, but the point is that I am not an Apple fanboy by any stretch. Despite my hatred of the iphone, I must say that it supports eSIMs beautifully, and a single unlocked iphone mostly supports all world bands including CDMA and LTE without resorting to geographical border driven device variants. The Qualcomm Snapdragon powered unlocked S20 ultra comes close to this utopia on paper, but Samsung had to ruin it by not supporting eSIMs on day one for all users everywhere, and that breaks the deal for me.

This should be best phome on planet and it is good job samsung

This phone after a yr has so much wrong with it failed camera issues that cant be fixed Samsung says buy new phone . A software issue .I gimmick to take your money

Pre-ordered a Samsung Galaxy S20 Ultra in Store on the 4th March and sadly on the 15th March the store still has no idea when they can fulfill the order hence the 1 star review.