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Customer Ratings & Reviews

Your price for this item is $1,399.99

Customer reviews

Rating 4.6 out of 5 stars with 449 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.5 out of 5 stars

  • Camera

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers are enthusiastic about the Galaxy S20 Ultra 5G's camera, praising its quality and performance. They also appreciate its long battery life and user-friendly interface. However, some users find the phone to be quite expensive and a bit too large for their liking. Additionally, the lack of eSIM support is seen as a drawback compared to other brands.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 8 Showing 141-160 of 449 reviews
  • Pros mentioned:
    Camera

    Rated 4 out of 5 stars

    Good Phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    idk about the camera seem good need to play with it more but if u already have the 10 its most likely not worth upgrading so soon

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    S20 5G ultra

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In this year the cell phone is frizzing. Needs to chat with samsung experts.

    I would recommend this to a friend
  • Pros mentioned:
    Camera

    Rated 4 out of 5 stars

    great quality

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality is great. Picture images are great. The only downfall is the auto focus.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Powerful phone

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast, beautiful, sleek phone. Has a strong battery life for all day usage. Would recommend to everyone.

    I would recommend this to a friend
  • Pros mentioned:
    Camera

    Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this phone also Great camera Nice space Good

    I would recommend this to a friend
  • Pros mentioned:
    Camera

    Rated 5 out of 5 stars

    Very pleased so far

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the camera is great. Screen size is nice for movies and awesome for gaming

    I would recommend this to a friend
  • Pros mentioned:
    Camera

    Rated 4 out of 5 stars

    Review

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great camera. I mean, really great camera. Wish it was the Note though. A stylus would be a great addition.

    I would recommend this to a friend
  • Pros mentioned:
    Camera

    Rated 5 out of 5 stars

    The best phone yet.

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have enjoyed this phone immensely. Easy to use. Has many new options and features. The camera is the best.

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 3 out of 5 stars

    Too much adware

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung has bloated their OS skin, OneUI, out way too much with ads in stock apps. Health, Music, Pay, even Weather. Ads everywhere. Even turning off advertising in every conceivable setting just doesn't target ads, it still shows them. Absolutely not justifiable on stock apps on a more than $1000 flagship phone.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    top notch

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this phone is everything you need it does it all its fast has plenty of storage and no disappointment

    I would recommend this to a friend
  • Pros mentioned:
    Camera

    Rated 5 out of 5 stars

    Expensive, but worth it

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this phone for my mom. She loved it. I have one as well it takes great quality pictures.

    I would recommend this to a friend
  • Pros mentioned:
    Camera

    Rated 5 out of 5 stars

    Great camera on this phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We chose this phone for its camera and are not disappointed. It takes great looking pictures.

    I would recommend this to a friend
  • Pros mentioned:
    Camera

    Rated 4 out of 5 stars

    S20 ultra review

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone has been amazing now that i have had it for a year i would love to try out the note20 Ultra

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 3 out of 5 stars

    Okay Phone

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never got the product and ended up cancelling the pre order from all the issues that I heard about it having. Glad I did because numerous issues from glass breaking on the lens (which Samsung was calling user inflicted) to issues with a green tint on the screen which I believe they finally pushed out an update to fix. Also, way overpriced for 90% of the same features from previous generations.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Camera

    Rated 5 out of 5 stars

    Awesome camera functions

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone. Great camera. Took a bit to get used to compared to my Note but wouldn't go back.

    I would recommend this to a friend
  • Cons mentioned:
    Expensive

    Rated 4 out of 5 stars

    Good phone to use

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pictures are not as good as described but excellent in night vision. Overall good phone but a little expensive:)

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 3 out of 5 stars

    Great Camera on the Phone

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    To heavy, to expensive and camera lens stick out to far. I bought this phone as an upgrade to the s10 plus but after having two Galaxy phones in a row I had to get back to the easy to use iPhone. I couldn’t figure the Galaxy phones out after having two but the instant I was back to my new iPhone pro max I it was no more complicated android. Samsung does have better headphones and watches though.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Nice phone

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent phone wish it was at a cheaper price but I do enjoy it love the features etc

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Phone with lots of features

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just had the new Motorola EDGE die after only 2 weeks. Went back to best buy and they fixed me up with this one, It was a big decision to switch brands and move up to a more expensive phone, but am realizing you get what you pay for. It was $200 off and got 24 month 0% financing on my Best Buy card. The staff spent time working with me to show me all the features and help make up my mind. Great job Best Buy!

    I would recommend this to a friend
  • Pros mentioned:
    Camera

    Rated 5 out of 5 stars

    Phone is great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone is great and the camera provides some nice features and high quality pictures

    I would recommend this to a friend