Customer Ratings & Reviews
- Model:
- SM-G996UZVAXAA
- SKU:
- 6441100
Rating by feature
- Display Quality
Rating 4.8 out of 5 stars
- Camera
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.5 out of 5 stars
Customers are saying
Customers regard the Galaxy S21+ 5G 128GB (Unlocked) as a reliable phone with an excellent camera that takes great pictures and videos. They appreciate its long battery life, fast performance, and stylish design. However, some customers find the price to be a bit high, and a few have mentioned that it lacks a microSD card slot and can overheat.
This summary was generated by AI based on customer reviews.
Phone unlock
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The phone is great the quality of the screen the picture quality is amazing. Not only that but I can switch the sim for any carrier.
I would recommend this to a friendthe product measures
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the product measures up to expectations based on the specifications provided by the manufacturer or seller.
I would recommend this to a friend- Cons mentioned:Price
Trash!!!!!!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The phone lasted a year and seven days. I had $40 dollar phones to last longer than this. to spend this much money on a phone and it goes completely dead exactly seven days after the warranty is over is TERRIBLE. Samsung products are getting worse by the purchase.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JFloyd,
Thank you for sending this review. We are saddened to hear about your recent experience with your Galaxy S21+, as the device won't turn on. I understand how important it is to have your device working seamlessly to enjoy its quality performance. I highly recommend visiting these basic troubleshooting links below to help you with your concern.
Samsung phone will not Turn On:
https://www.samsung.com/us/support/troubleshooting/TSG01001482/#galaxy-phone-or-tablet-will-not-turn-on
Another is to check your device for any Liquid Damage:
https://www.samsung.com/us/support/troubleshooting/TSG01001407/
Should you need more assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144505704
Thank you for choosing Samsung. Have a great day!
^Chrystel
S21+
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This samsung s21+ is a must have phone. Its easy to use and the picture quality at the back camera is excellent,
I would recommend this to a friendBroke within 5 months
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I needed a phone to replace my Google Pixel 2 XL and landed on the Samsung Galaxy S21+. I have been an Android user for a long time and wanted to stay with that OS. Well, less than 5 months using this phone, it is a brick, paper weight. The screen went black on me and there was nothing I could do to fix it. Apparently, this is a very common issue with this phone. Luckily it was under manufacturer warranty, but I have now had to go 5 days without a working phone. When I took it to a Samsung authorized repair center, they gentlemen advised me that I was bringing in the third Samsung S21 phone that day with the same issue and they have had a ton of repairs on these phones. Bottom line, it was a good phone while it lasted but I would steer clear of this phone if you want something that will actually work long term. Headed off to trade this thing in for an Iphone ASAP.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there, Gary. I apologize that your experience with the ,Galaxy S21+ 5G was less than ideal. We appreciate all feedback that helps us understand where we can improve our products. We hate to see you return the product. However, we appreciate you giving our brand a chance. Thank you for taking the time to leave this review. ^Kayla
- Cons mentioned:Overheating
Overheat
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overheats a lot, and the video recording is not as good as my s10
No, I would not recommend this to a friend Good enough
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works as expected doesn’t have many features as the ultra model
No, I would not recommend this to a friend- Cons mentioned:Price
No good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Phone stopped working after 30 days brand new unlocked then i dropped it in the car and the back glass shattered completely not worth ?ll the money at all
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi, Tayy. We are sorry to hear about your experience with the Galaxy S21+ 5G. Samsung can refer an authorized service center to perform any needed repairs. Because your warranty has expired, you would be responsible for the cost of any such repairs. We are more than happy to set up this service for you. If you would like to receive quotes on service/labor from an Authorized Service Center near you, please visit http://www.samsung.com/us/support/service/location and let us know where you would like for us to schedule the repair. ^Kayla
Disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed in Samsung. Pay more get less features.
No, I would not recommend this to a friendBad Product
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would have been nice to know that their have been issues with this phone.
No, I would not recommend this to a friendBattery Life Disappointing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Battery life sucks, no option for SD slot. S20 line is way more worth it.
No, I would not recommend this to a friendThis phone is trash
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This phone is trash. Doesn't keep the network at all. Do not buy. Absolutely do not buy the protection plan through best buy it is the biggest waste of money. I dont regret many things in life but i regret wasting over $1k for a phone that hasnt lastest 9 months and cant get a functional replacement from the protection plan. I am very disappointed in best buy.
No, I would not recommend this to a friend- Cons mentioned:No sd card slot
Do not purchase
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not enough memory. Does not accept memory card slow
No, I would not recommend this to a friend Samsung 21+
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased my Samsung 21+ on March 23rd of 2021. In the past month my phone has went black screen twice now. I m under warranty still...very hard for me to travel 60 miles away to a best buy!! What can i do!!! I need a new phone that will not do this! I paid alot of money to have a phone with these problems a year into it!
No, I would not recommend this to a friendKeep restarting after 3 months.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.plus: the photo quality is superb. minus: about 3 months time, it start crashing frequently. I can't have a normal phone conversation, because it restart automatically while I was having conversation.
No, I would not recommend this to a friendnever buy samsung
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If there is 0 star, I will give 0 star. I spend so much money buy this s21+ phone on March 6th, on June 4th it is totally dead. I can't start it. Bestbuy say they can't help because I didn't buy insurance.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello. We are really sorry about any performance issues you may be experiencing with your device, and we would love to look into this further with you. You can reach us on Facebook at (http://m.me/samsungsupport) or Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). We look forward to speaking with you. ^Kayla
Dont buy from bestbuy phone was blacklisted
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They sold me an open box blacklisted phone. They dont’t even test their returns at all.
No, I would not recommend this to a friendNo box charger
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought a $1000 phone but it doesnt come with box charger just the cable unbelievable
I would recommend this to a friendS21+ AUTO RESTART LOOP
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy " auto restart loop" thank me later guys
No, I would not recommend this to a friend- Pros mentioned:Battery life
Recommend it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. It is working fine except the screen started giving some problems. But over all it is very good phone to use. It hss nice cameras and battery life.
I would recommend this to a friend