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Customer Ratings & Reviews

Model:
SM-G996UZSAVZW
SKU:
6444509
Your price for this item is $27.77per month
for 36 months; 0% APR

Customer reviews

Rating 4.6 out of 5 stars with 339 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.7 out of 5 stars

  • Camera

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers are positive about the Galaxy S21+ 5G 128GB's camera quality, battery life, and ease of use, with many praising the screen size and phone's lightweight design. However, customers are negative about the lack of expandable storage and the absence of a headphone jack, expressing disappointment over the removal of these features. Positive feedback also highlights the phone's performance and 5G capabilities. The absence of an SD card slot was another recurring negative comment.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 9 Showing 161-180 of 339 reviews
  • Rated 5 out of 5 stars

    S21

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best cell phone to get until something new cones out, love the phone

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone I purchased is the best Samsung came out with.alot memory and picture quality.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Best Canera on a Phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing phone! The camera is the best I have had on a phone. It arrived quickly also.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Nice!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm loving this phone so far. The picture and video quality of the camera is incredible.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Best of 2021

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best smartphone of 2021. Screen and battery life are incredible

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it, traded in a Samsung Galaxy 8, what a change. So many great new items added

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Awesome Phone. Great Camera.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome phone. Love the camera, it's much better then the last phone I had.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    SAMSUNG 21

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it. Samsung always has great products. The camera takes beautiful pictures.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Phone for Seniors

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is very user friendly! Great for people over 55.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Samsung S-21+

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sleek look..easy to use apps. This is the best Android on the market!!

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    My Samsung 21+

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this phone...the camera is amazing .Display is so clear.

    I would recommend this to a friend
  • Cons mentioned:
    Headphone jack, Storage

    Rated 1 out of 5 stars

    Worse phone ever

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have never written a bad review phone before, so this will be the first. The Samsung Galaxy S21+ is the worst phone ever. I do not like how you have to use the volume key and the power button to turn off the phone. Unfortunately, I did not have the time to research the phone, as the this was a quick replacement. I found out that the 3.5 jack was not longer part of the phone, there is not expanded memory, which is bad and then I found out that there was a flaw with the the phone itself, as the phone became real, real hot. I spoke with Samsung rep at Best buy and he informed me this not supposed to happen. However, Best buy did not do anything to address this flaw and still charged me a $45 restocking fee, for a phone that cannot be resold due to this flaw. Really Best buy

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello there. I apologize that your experience with the Galaxy S21+ 5G was less than ideal. We appreciate all feedback that helps us understand where we can improve our products. We hate to see you return the product. However, we appreciate you giving our brand a chance. Thank you for taking the time to leave this review. ^Kayla Samsung

  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent phone, maybe upgrade from the S10. Samsung continues to impress.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    She actually liked it

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome phone, the speed and response lives up to the hype. My wife loves it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Little difference in 5G on Verizon?

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. My biggest complaint is that I have to reset all my passwords/etc. My biggest compliment is the screen - it seems brighter than my S10+. I don't notice a big difference in 5G on Verizon network - maybe it's still being revealed and as time goes on I'll notice or have a eureka moment....

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Great phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone and camera. I would prefer that it uses a micro sd card.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works ok. Things are crazy expensive so look for a sale

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    S21+

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent phone, the camera is amazing, very good quality picture.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    samsung 21

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great phone for what i use it for. long battery life.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone! Camera is awesome! Display quality is great also

    I would recommend this to a friend