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Customer Ratings & Reviews

Your price for this item is $679.97
The comparable value price is $1,199.99

Customer reviews

Rating 4.6 out of 5 stars with 196 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.8 out of 5 stars

  • Camera

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.7 out of 5 stars

89%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 196 reviews
  • Rated 5 out of 5 stars

    Great phone for android user

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone. I like the camera and the portfolio case for it. I enjoy it daily

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing Camera

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The camera on this phone is stunning and even better than my previous S8!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung galaxy s21 ultra 5g

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome quality. Gaming is excellent. Camera is excellent ver good purchase!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung S21 Ultra

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice phone. A lot of bells and whistles. Good signal and battery life.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    S21 ultra

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid phone. Great camera! Solid battery as well! Would recommend for sure

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best camera

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone with an amazing camera, the best we have ever had.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    galaxy s21 ultra

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    fantastic camera on this phone, pictures are very clear and sharp

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Phantom navy

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought a s21 ultra open box and condition is 10/09 and battery is awesome I love this phone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung is the serious competitor to Apple

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very very good camera. Phone is beautiful and and works well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great easy to use and is very comfortable in your had.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent android phone, great quality for the price

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lot of power in small design

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone with excellent camera. Love the feel and size.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great camera

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Way better to goto best buy then att to purchase this phone. Great phone with amazing camera.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very fast, takes great pictures. Seems to be pricey.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Phone

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Samsung products. very easy to use.bright camera

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Noo

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No like........................................no like

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Solid phone

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing display and beautiful camera. Battery easily lasts all day. Although, with its 5000 mah battery, I did expect to get more than a day's use out of the phone. Still, the battery is good enough that I don't have to worry about finding a charger by the end of the day.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not to My Liking

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Disappointed for the price point. Warning: The glass is slippery. When laid face down on any smooth surface, it will slide off over time. Get a case immediately. The camera is good but in real life I don't use the advanced features. I've used them to experiment. Some are cool and interesting but rarely practical. Display is bright and sharp, but screen interface is laggy. On my device, taps within apps and browser web pages are unresponsive. I often have to tap action objects multiple times for a response. I suspected I was touching the screen edge while holding the device, but often I am not. A consistent and fast connection to wi-fi is less stable than my previous one. Facial and fingerprint recognition to unlock the phone often take multiple tries or fail. Wireless charging is inconsistent. The device often does not recognize it is on the charge pad. Device maintenance check finds no problems.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Rlculpepper!

      Thank you for purchasing Samsung Galaxy S21 Ultra and leaving your review. We genuinely appreciate your taking the time to let us know of your concern about your device. We are so sorry that you have multiple issues with it. Let me help. Here's the link on troubleshooting steps that you can make whenever this issue occurs:

      If you have a slow internet browser:
      https://www.samsung.com/us/support/troubleshooting/TSG01203056/

      How to keep your Galaxy phone from slowing down:
      https://www.samsung.com/us/support/answer/ANS00078985/

      Using facial recognition security on your galaxy phone:
      https://www.samsung.com/us/support/answer/ANS00062630/

      Common issues with Samsung wireless charging pad:
      https://www.samsung.com/us/support/troubleshooting/TSG01001490/

      For additional assistance, I include the contact information for our Social Support team for immediate support.

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      Reference No.: 1144253156

      Thank you for choosing Samsung!

      -Remie Samsung

  • Rated 5 out of 5 stars

    Great phone

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a big phone but once I found the right case for my taste I found myself really happy with this purchase, it has great power and you can take beautiful pictures. I'm glad I chose this one over other new releases from other brands, still feels like the best of the best.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    nice but big

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice phone, I just wish that it wasn't so big. The phone is so big that I can't find a normal phone case that I can put a credit card in and a few bucks. I have to carry a clutch and I'm not happy about that. Make more REAL phone cases that fit the phone please.

    I would recommend this to a friend