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Customer reviews

Rating 4.7 out of 5 stars with 258 reviews

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Rating by feature

  • Display Quality

    Rating 4.8 out of 5 stars

  • Camera

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 13 Showing 241-258 of 258 reviews
  • Rated 2 out of 5 stars

    I DON'T LIKE THIS PHONE

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I do NOT like this phone. It will only allow 2 seconds of video if im trying to record and send the video to someone. Too much money and not better than the old S10 I had for years. I initially brought the S23 (i think thats it) but this one had a slightly larger screen, I should have kept it. This one was cheaper but I was charged a fee.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Regret my purchase

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So many little things add up to this phone being frustrating to use. The Samsung timer app sometimes is missing the button to start the timer. The camera sometimes randomly stops recording videos for no apparent reason. The battery doesnt last a full day. I often have to force close apps which are frozen. So many of the built-in Samsung features are worse than their Google Pixel counterparts, and I'm not even a Pixel fan

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Its ok

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It not as god as the ultra would rather that one..

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Greetings DillonC, thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy S23. We appreciate your directness as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most incredible experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Feel free to contact Samsung Support if you have any questions or if you would like to share any additional feedback with us regarding your purchase. Thank you for being a trustworthy Samsung customer. - Debra Samsung

  • Rated 3 out of 5 stars

    Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good and easy to use this phone …………………………………,…,,,

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hey there Kanna, thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy S23. We appreciate your transparency as we strive in providing the best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most marvelous experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. We are so pleased to hear that you are enjoying your Galaxy S23 and all that it has to offer you so far. Please feel free to contact Samsung Support if you would like further assistance. Thank you for being a devoted Samsung customer. - Debra Samsung

  • Rated 5 out of 5 stars

    Best since the S7/9 days...

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My history with Samsung Galaxy lineup began with the S5, then S7, S9+, S20, S21 Ultra, and now 23. This is my second favorite model, first being between the S9 and S7. The only thing I miss is using my stylus. At least have the stylus compatible. Other than that, I love the smaller profile, it's lighter, much easier to carry, and not too small that you don't get used to it. The upgrade in photo sensor and software is evident too, even if mildly so in some conditions (if compared to the 23 Ultra). There also seems to be less bloatware than previous phones, maybe that's my imagination? Don't be deterred by the battery specs!! I'm impressed by how well it holds a charge...I use my phone most of the day streaming Spotify, emailing, playing games, photo editing, and still have about 30% by bedtime/midnight. You get more battery especially if you go through your settings and optimize app usage. Also charges ridiculously quick. At 20% I will super fast charge it and it'll be at 100% within the hour. No issues with getting hot or slowing down. It has happened a couple times with a game but it needed a software update. Now just get rid of Bixby and we'll be set. Doesn't disappoint.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    It's a no

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery dies fast. Over heats horribly. Just don't

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Howdy No1really, thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S23. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Please take a few moments to review, "Battery Life - Optimization," "Get the most out of your Galaxy phone's battery," "Apps are draining battery on Galaxy phone or tablet," and "Samsung phone battery drains quickly on 5G service" to learn how you can maximize your battery life when you have some free time available. All Galaxy devices have a set temperature range, where they operate at their best. While they may feel warm under certain conditions, like charging, this does not affect the device's lifespan or performance. However, if your devices get too warm, it could cause some issues. Also, take a moment to review "Keep your Galaxy device at its normal operating temperature" for some tips on keeping your phone performing at its best. If you have any questions for us after reviewing the resources that have been provided or if you would like any additional assistance, feel free to reach out to Samsung Support. We're always happy to help you in every way that we can! Thank you for being a valued Samsung customer. - Debra Samsung

  • Rated 1 out of 5 stars

    Screen easily shattered

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dropped it 1 time and the screen broke with phone protector

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there Simo, thanks for taking the opportunity to review your Samsung Galaxy S23. The Galaxy S23 has been designed with durability in mind. It has Corning Gorilla Glass Victus 2 glass on the front and back with an Armor Aluminum frame and an IP68 water and dust resistance rating. We strongly recommend protecting your Galaxy devices with screen protectors and cases. If you would like any additional assistance or if you have any questions for us, feel free to contact Samsung Support at your leisure. Thank you for being a loyal Samsung customer. - Debra Samsung

  • Rated 5 out of 5 stars

    love it

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this phone, I was wanting a camera for so long but with this phone there is no need because it's camera is just great. The photos don't come out blurry or pixelated and It has plenty of space for all my apps and pictures too .

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good battery life

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only got this becouse my s7 battery was only lasting 40 min. Definitely a big upgrade. Really nice don't having to have it plugged in all day and it charges from 0 to full is less then an hour. Just wish it came with a high speed charger.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Camera

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The camera is great. A lot of storage for the price.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Love the Hardware, Hate Samsung's Software

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This could be an awesome phone. It's a perfect size, with a nice display, and it's very responsive. The fingerprint and face scanning is super fast, like you'd expect. But Samsung loads it up with Samsung software. I'm coming from a Google Pixel, and I really miss Google's apps. In some cases, I can install the Google equivalent of the Samsung app that's annoying me, and just change the default (e.g. Phone, Messages, Calendar, Mail), but Samsung doesn't let me remove their version. Also, even though I'm using the Google Phone app, and I'm on Google Fi, I can't get my voicemail in the Phone app. I have to use Samsung's Visual Voicemail, which is a buggy mess that fails to download voicemails 99% of the time.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    S23 Series best on market

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best phone money can buy must have for any tech lover

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung s23

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to buy for a cheap price for next gen power. Much needed upgrade from the A71 which will last me years compared to this budget phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Tablet

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the unit though takews an undue amount of time to start up if left off for sometime.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Could be better

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is good phone in my experience since April 2023 , the only problem i have with this phone is camera quality is not good especially when taking pictures people are blurry that is only problem camera quality

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Solid phone

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great build and great if you find it for a good price !

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Good phone. Bad company.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone is great 5 stars for the phone. The company no promised hour pick up time false. Promised same day pick up false. Took two days to process the order for some "verification process".

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    False Advertising – Best Buy Sold Me a Locked Phon

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought a Samsung Galaxy S23 "unlocked" from Best Buy in 2023, but it was locked and unusable in Europe. Samsung Europe won’t help due to software differences, and Best Buy refuses support unless I return it to the U.S. Avoid Best Buy for unlocked phones!

    No, I would not recommend this to a friend