Customer Ratings & Reviews
- Model:
- SM-S711ULGAXAA
- SKU:
- 6561216
Rating by feature
- Display Quality
Rating 4.8 out of 5 stars
- Camera
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the Galaxy S23 FE 128GB's camera quality, with many praising its durability and ability to take clear photos even in low-light conditions. They also appreciate its reasonable price, long battery life, and user-friendly interface. While some users have concerns about its weight and occasional overheating, the overall sentiment towards this phone is positive.
This summary was generated by AI based on customer reviews.
Not exactly a Galaxy!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This phone is a poor excuse of a Galaxy! It's made cheap and it is apparent! The screen reader only works half of the time, and the apps continuously shut down with no rhyme or reason! I wish I could take it back! I definitely will not purchase another "FE*! I'M DEFINITELY NOT A FAN OF THEM!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Krystal, we appreciate you reaching out to us! Our goal is to ensure that your devices are working properly. We understand that you are experiencing apps crashing on your device. There are some options that you try at home. The first thing we want to do in this situation is make sure that your device's software is up to date. To check if your device is up to date, first navigate to and tap Settings> Software update> tap on Download and install> follow the on-screen directions. The next option is to wipe any unnecessary app data. If this happens on a specific app, go to Settings> select Apps>select the app> tap Storage> Clear data or Clear cache. If you have completed these steps to no avail, we would like you to contact us at support so that we can take a further look into what may be causing this. -Kelvin
- Cons mentioned:Damaged product
Bad customer service.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I placed the order on 17th Nov. The product was returned by the delivery agent, as it was damaged, even without our notice. After checking with Best Buy support multiple times, we did not receive any update on the returned product or the refund amount. Very bad experience it is.
No, I would not recommend this to a friend - Cons mentioned:Overheating
One good one bad
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought 2 phones. One good one bad. Used in USA traveling to EU. Phone overheating. Returning 2 days after return time limits. Bought max BestBuy warranty so seeking fixes.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Howdy JohnG, thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy S3 FE. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. All Galaxy devices have a set temperature range, where they operate at their best. While they may feel warm under certain conditions, like charging, this does not affect the device's lifespan or performance. However, if your devices get too warm, it could cause some issues. Check out, "Keep your Galaxy device at its normal operating temperature" to learn what factors may impact the temperature of your Galaxy devices and how you can help keep them at their normal operating temperature. If you would like to share any additional feedback with us or if you would like any further assistance after reviewing the resource that has been provided, please do not hesitate to reach out to Samsung Support at your earliest convenience. Thank you for being a devoted Samsung customer. - Debra
Ok buy
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Gets hot when using or charging. Other than that everything else is working
I would recommend this to a friendBrand response from Samsung
Posted .Hey YahairaM, thank you for finding the time out of your day to share your sentiments with us about your Samsung Galaxy S23 FE. Your feedback is invaluable to us. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. All Galaxy devices have a set temperature range, where they operate at their best. While they may feel warm under certain conditions, like charging, this does not affect the device's lifespan or performance. However, if your devices get too warm, it could cause some issues. Take a moment to review, "Keep your Galaxy device at its normal operating temperature" to learn how you can keep your device at its optimal operating temperature. Feel free to contact Samsung Support if you would like to share any other feedback with us or if you have any questions after reviewing the resource that have been provided. Thank you for being a trustworthy Samsung customer. - Debra
product lost and never got delivered
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This phone has never got delivered to my address though it says delivered when i checked online.Reached out to the customer care and explained the situation and they mentioned they will initiate a refund. After more then a month they came back and saying that they cannot initiate a refund and they wanted me to lodge a complained to local law enforcement which was so frustrating. It was not my fault, package was never delivered or seen any package at my door step, neither the delivery guy have notified or came to my door step. please be cautious when doing any online delivery with best buy. You might loose your item and get nothing other then headache
No, I would not recommend this to a friendNo return
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s wrong that not even a month with phone I can’t return it. I find that wrong , the phone was t the quality I expected and can’t get my money back , haven’t been a month! Bunch of thieves, I have to now keep a 600 dollar phone I have no use for .!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there ElenaA, thank you for your feedback on your Samsung Galaxy S23 FE. We understand how important your device is to you on a daily basis. We would be happy to help you with the features and settings of your device if you would like to maximize your overall experience. The full device manual and the Samsung Support Team are both available on our website. These resources highlight the features and settings that will best align with your specific needs. Thank you for being a Samsung customer. -Elizabeth
I dont like the s24 fe junk
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I thought this would be a good phone Its not bad however battery life goes to quick Phone hangs up non stop I like the camera Took to best buys because i have these problems and app problems as well Always had Samsung phones This will be the last one because of these problems To me save your money and stay away from this phone in a year nothing but problems
No, I would not recommend this to a friend- Cons mentioned:Overheating
Its a nono !
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The phone its slow and it overheats i wish i can bring it back to t
No, I would not recommend this to a friend Best Buy
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best buy has frustrated my effort for over a month. The services received was barbaric, outdated and dejected. I have second thought if bestbuy is what they say they really are. For over a month its been excuses and excuses at getting an electronic gift card for my lost/theft insurance. It is crystal clear that best buy wanted to frustrate me. I give up on best buy. Infact, after this, i wont deal with best buy and wont encourage anyone i know to have any dealings whatsover with best buy.
I would recommend this to a friendSamsung Fe 23
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I do not like this phone. Its constantly needing to restart to work right. Came with no directions. Its hard to restart and keeps messing up. Ugh
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Bebe, thank you for your feedback on your Samsung Galaxy S23 FE. We understand how important your device is to you on a daily basis and we would be happy to help you ensure you have the intended experience. We have available on our website both the full device manual to help with any settings and instructions for your device. We also have the Samsung Support Team available to help troubleshoot any aspect of your device that is not operating as intended. Thank you for being a Samsung customer. -Elizabeth
Don't take credit card from bestbuy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am having terrific buying experience as I chose to pay through credit card which is offered by best buy. I got my mobile and phone is working well for now. There is an issue with credit card delivery, i am yet to receive card. My due date for first payment is few days ahead. To register card for monthly payments required full card number which i don't have. I made several calls, their automated support system sucks.
No, I would not recommend this to a friendBest Buy is not Amazon
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased these on 12/18, they were supposed to be shipped 12/19 and arrive before Christmas. They still haven't arrived and Best Buy won't let me cancel the order. I bought two more expensive phones at the store as presents. They still have my money and I keep on hearing the same lies, someone from our back end department will get back to you in three days. That was 10 days ago. Terrible experience.
No, I would not recommend this to a friendripped off on my trade in allowance....never recd!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i traded this one in for the samsung s23-liked the size better. im still waiting for my trade in money and now it doesnt even show on my acct on line that i traded it in. filed a complaint with citi bank who holds the best buy card. cant get any answers from the store!!!!!!!!!
No, I would not recommend this to a friendSmart phone
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Touch Stop working sometimes. Poor response very bad
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thanks for reaching out to share your feedback with us, Jabal. We see that you reached out regarding the Galaxy S23 FE. With Corning Gorilla Glass 5 shielding the front and back, Galaxy S23 FE is built to last. An IP68 rating means your device is water and dust-resistant for extra durability. Certain factors may affect how well the touchscreen on your device performs. If a third party screen protector or accessory is attached, the touchscreen may not work properly. In particular, it may not work well if there is dust or air under the protector if two or more protective films are attached to the screen, or if the protective film is peeling near the edge of the screen. Remove the screen protector or film if it is peeling or has debris underneath it. If you are keeping the screen protector or film, you can enable the touch sensitivity option to help with taps and touches. Open Settings, then tap Display and then tap the switch next to Touch Sensitivity. Check out the article, "Touchscreen issues on a Galaxy phone or tablet" for options to help troubleshoot this. Please reach out to us at Support if this continues to be your experience. We look forward to hearing from you! -Kelvin
Constant issue with calls and texts
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.constantly having problems with the phone. Mobile data will work with 5 bars, but calls and texts won't work. Restarting the phone will fix the issue temporarily, but I won't know I'm not getting calls and texts.
No, I would not recommend this to a friendYOU SELL PHONES THAT ARE BLOCKED
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You sold me a phone that it is locked, and I bought an unlocked one. I can not use now, I am in Argentina, and the IMEI says it is a negative phone. You cheat me. I want buy anything else at Best buy
No, I would not recommend this to a friendGave me a open box phone instead of new one.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this phone on Black Friday and when I got phone it was an opened box phone that was returned when it was advertised as new. I could have purchased an open box phone for a cheaper price at Best Buy.so I will be returning it .
No, I would not recommend this to a friendNot the best purchase i have made.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't loving it to much crap on it compared to google pixel
No, I would not recommend this to a friendStill no phone
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered this phone a week ago and still haven’t gotten it. I changed to pick it up in store and after another week they said it wasn’t available. If I don’t get my money back or this phone I don’t know what to do.
No, I would not recommend this to a friendNot the greatest phone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you have the money pony up for a better quality cell cause this one doesnt do what the s serious does not even 1/4 ... Plus the service wasn't very helpful either
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Kingpapi, we appreciate you sharing your experience with your Samsung Galaxy S23 FE. Our goal here at Samsung is to provide a range of devices to meet the wants, needs, and budgest of our customers, and to provide the best experience possible in those parameters. We do our best to provide as much information about our devices as well to help our customers choose the best device to best suit their needs and have the full device manual on our website to help you best align your device to your need. You can also reach out to the Samsung Support Team for assistance with any aspect of your device that is not functioning as expected or to answer any questions you may have. Thank you for being a Samsung customer. -Elizabeth