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Customer Ratings & Reviews

Model:
SM-S918UZGAXAA
SKU:
11126554
$899.99

Customer reviews

Rating 4.8 out of 5 stars with 2646 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.9 out of 5 stars

  • Camera

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

97%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 132 Showing 2,621-2,640 of 2,646 reviews
  • Rated 5 out of 5 stars

    Overall, great phone

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It seemed too big for me at first, but I would say go for it.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good Phone

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good Phine and store my experence is exelwnt and satisfactorio

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Amazing phone!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an amazing phone with the best battery life.I have seen on a phone!!!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Perfect phone

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone. Just buy it . You will not be disappointed!

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Over all performance

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great overall performance phone camera to speed...

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Excelent

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best phone in the world i love it thank you so much

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Best

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hands down the best phone out right now. I recommend it.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Always the best

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have samsung since s9+ and they all have been amazing

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    S23 Ultra

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a gorgeous phone and I love it that it comes with the S-pen. I have been a fan of the Note series and qhen they stopped making them I was bummed out, until they came out with the Ultra version and that theybwas brining the S-pen back.......SUPER HAPPY WITH THAT

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Review

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The credit card set up on Best Buy really needs to be set up better. It is really kind of confusing how to see everything. You need to see on your credit card and how it kicks you out back into the best buy website when you're at citibank.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    No eSim compatible

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone is good. No issues with it. Unable to activate esim on Verizon. Verizon store representative mentioned that bestbuy unlocked Galaxy s23 ultra is not compatible. I wouldn't suggest this if you plan to use esim on new device. Bestbuy won't accept this and have to pay 45 restocking fee. They won't help to activate esim also.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 2 out of 5 stars

    Works half the time

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the Samsung s22 ultra but i couldn't get signal. I'd leave the house, my phone was connected to wifi, It switched to mobile data but my phone wouldn't connect. I'd literally have to go back to the house & connect to my data. So i decided to upgrade to the s23 ulta (a year ago)(i didn't have the s22 ulta not even year). My texts won't go thru, don't have service most of the time. Id upgrade to s24 ultra but scared ill have the same issue & waste money.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there TabF, we appreciate you sharing your thoughts with us about your Samsung Galaxy S23 Ultra. We would be more than happy to help you troubleshoot the connection of your device to ensure you have the reliability you are looking for with your phone. We have some great resources on our website to help troubleshoot at your convenience in articles titled "Samsung phone has poor signal and cannot use data or make calls", "Issues with mobile network connection on Samsung phone or tablet", and "Messages on Samsung phone are slow, do not send, or cannot be received". You can also reach out to the Samsung Support Team at any time if you experience anything out of the ordinary with your device. Thank you for being a Samsung customer. -Elizabeth Samsung

  • Rated 5 out of 5 stars

    Love android phone switching from iphone

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always loved android phone now finally can buying it after pixel after 3 years of iphone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good deals always only one thing no more promotions on new phones

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good store good deals 5 years make purchases here!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like 100% Good job  can’t wait for Black Friday :):)

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it. I really love this phone. My son loves it too

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 1 out of 5 stars

    Great phone if you don't need to make phone calls.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Transcript of nearly every phone call I've made on this phone: "...hello? are you there? I can't hear you." ... *garbled response ... "You're cutting out" And it's not just the Galaxy S23 Ultra, my partner's Galaxy S23 is the same - making or receiving phone calls is horrible. I've lost important calls over this. Resorted to using my Google Voice app to make calls. For cripes' sake - lose the curved screen on the Ultra. People who use this phone for art, don't like their stylus sliding off the edge. Speedy charging, great battery life. Totally not worth it if the phone doesn't work.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 2 out of 5 stars

    Sux but camera

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The bloatware is terrible, but the real problem is the screen. You can't get a protector to actually do it's job because of the stupid curved edges. If I knew about it I wouldn't have purchased this phone. Now I am stuck with a phone that is bearly useable for 2 years. The camera is awesome though, this is only reason I didn't give it a one star.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    They have the best prices

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm disjointed because i could have waited and saved a few more hundred, phone sends a bit defective but Best Buy is my go to.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Music on phone.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mostly great phone, however my personal music copied from my computer stopped being able to play after 2 months. The format was changed from mp3 to something my phone does not recognize.

    No, I would not recommend this to a friend