Customer Ratings & Reviews
- Model:
- SM-S926UZKAXAA
- SKU:
- 6569843
Rating by feature
- Display Quality
Rating 4.9 out of 5 stars
- Camera
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
Customers are saying
Customers are delighted by the Galaxy S24+ 256GB (Unlocked) smartphone, praising its top-tier camera, long battery life, and reasonable price. They appreciate the phone's compact size, user-friendly interface, and variety of stylish colors.
This summary was generated by AI based on customer reviews.
Faulty camera
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Defective phones that jump while switching camera to zoom in.
I would recommend this to a friendBrand response from Samsung
Posted .Salutations George, thanks for taking the time out of your busy schedule to share your thoughts with us about your Samsung Galaxy S24+. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. When you want to take a picture, your camera should focus on a subject when you touch it on the screen. If Tracking Auto-focus is on, your camera will be locked to that person or item for 3 seconds. Because it is focusing on one thing, it may seem like the camera is not focusing on the entire scene. This can be prevented by turning off Tracking AF. Cleaning the camera's lens will also help. Take a moment to review, "Galaxy phone or tablet camera does not focus on the subject" to help resolve what you may be experiencing with your camera. If you would like any further assistance afterward, please feel free to contact us at your leisure. Thank you for being a faithful Samsung customer. - Debra
Samsung phine order
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed that the product has not been delivered on time or has a possibility of not being delivered at all.
No, I would not recommend this to a friendSamsung S24+ trade in amount 600$ not received
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst Experience with Best Buy, I bought this item in the store and the order number is 0501 068 3970 102524 and i didn't receive the coupon or promo gift card of 270$ as they promised. I went to store 3 to 4 times now and they are not able to fix this issue and spoke to customer service and still they are not able to get the trade in amount. this is really frustrating and i trust Best Buy for the promotions in the future.
I would recommend this to a friendDisapointed of Samsung Galaxy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sad to find out all apps have more advanced features on iPhone.
No, I would not recommend this to a friendRubbish
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The money is wasted on this kind of mobile device. Suddenly, the phone's charging power stopped working. What a lowest quality. Rubbish!
No, I would not recommend this to a friendSucks
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The phones software for Cricket is a joke. Software is hard to follow and use compared to previous version.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there U2719DX, thanks for taking the opportunity to review your Samsung Galaxy S24+. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. We understand that transitioning to new devices can feel overwhelming at times. This is why we offer a wealth of resources to our customers to help make the transition feel as seamless as possible. Feel free to take advantage of the device manuals, interactive simulators, video tutorials, and software updates that we have readily available for you! If you have any questions for us or if you would like any further assistance, do not hesitate to contact Samsung Support at your earliest convenience. Thank you for being a loyal Samsung customer. - Debra
Non delivery
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung phone was supposed to arrive 4-16-25. Still not here as of 4-25-25. I don’t want a refund, I want the phone. If you refund my money I will lose the price pre-tariffs.
No, I would not recommend this to a friendUnfortunate chain of events
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Phone was not carrier unlocked. Received at store and even the store was confused how it was sold to me by the website when it was not an unlocked phone.
No, I would not recommend this to a friendPoor service
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible customer service! You can not call store it goes to another country!
No, I would not recommend this to a friend- Pros mentioned:Speed
Beautiful phone!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Upgraded from an S22+ and I'm definitely loving it. This phone is gorgeous and is very VERY quick. I always use Natural so I could care less about the Vivid option not working at the moment, even tho a fix is coming.
I would recommend this to a friend I love it.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Samsung Galaxy S24+ with Galaxy AI is easy to use and it translates when you have a hard time writing correctly. It gives you choices for different types of writing, like professional, casual, social, polite, and even emojify. I was in an accident and have difficulty writing notes and letters, but the app helps me tremendously. I can write the general idea and this corrects my writing style as well as spelling and grammar. I can remove some objects in a picture sometimes, the Ultra allows it all the time. The magic eraser allows you you to remove objects sometimes. Thank you Carla and Hailee at Best Buy in New Braunfels, Texas for recommending this phone. Hook 'em, Horns!!
I would recommend this to a friendVery impressed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love this phone so much the space is amazing i have 50 games and it isnt breaking a sweat. My only complaint is its so heavy and all my friends are jealous. The camra is the best i have seen. Take a pic of ur eye with flash in portrait mode and it takes incredibly good photos. I recommend
I would recommend this to a friendGreat upgrade
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great job Samsung, phone is what it's supposed to be excellent cameras great battery is great I'm sure you read a lot of the reviews it's definitely a five-star
I would recommend this to a friendSpeakers are Awful!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Speaker, esp on speaker phone, sounds like 2 tin cans & a string. "What? What did you say - I can't understand you!" I've been a diehard Samsung buyer for decades, & I can honestly say this is the most expensive & worthless phone I've ever purchased. Literally trash speaker, & I'm not downloading a 3rd party program to fix a very basic requirement on any phone. Samsung reeeeally messed up on the s24 Plus! Returned & went back to an old s10.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there, thank you for sharing your experience with your Samsung Galaxy S24+. We completely understand how important your phone calls are to you and the preference of using speaker instead of holding your handset up to your ear or using other means to communicate. We have an article available online to help our customers troubleshoot this matter at their convenience to ensure they have the full functionality of their device and the best experience possible. The article is titled "Speaker not working on Samsung phone" and you can work with the Samsung Support Team directly as well if you have additional questions or this resource does not help you resolve this experience with your device. Thank you for being a Samsung customer. -Elizabeth
Look elsewhere
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately this phone does not live up to the $1000 price tag. I thought i was upgrading from the s21 ultra to the 24+. Boy was i wrong, the camera quality is wayyyy worse, the feel is cheap, the edges are uncomfortable and lots of accidental touches. No waterproof cases for phone. Ai work sometimes and the speakers are pretty bad compared to ogher phones.
No, I would not recommend this to a friendNothing but issues
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've had several galaxy s series phones since the galaxy s6 and never had issues like the s24. Constantly freezes and crashes apps. Scroll stutter is terrible on webpages. Barely usable and not enjoyable. Huge regret trading in a flawless s22 plus. Tried every suggestion to fix and the only option I've gotten from samsung customer service is to send it in and go possibly 2 weeks with no phone.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Robj, thank you for sharing your experience with your Samsung Galaxy S24+. We understand how frustrating it is to have a device that is not operating as intended or expected. Without knowing what steps you have taken to troubleshoot this matter, with regards to the scrolling you mention, in your settings app under display and motion smoothness, we recommend adjusting from standard to adaptive refresh rate. We have a great article on our website titled "App is crashing or not working on Samsung phone or tablet" to help you troubleshoot any difficulty with the apps you mention experiencing. We also have the full device manual on our website that can help with all the settings of your device to help maximize your experience with your device. Thank youf or being a samsung customer. -Elizabeth
Dull washed out colors
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This phone is terrible! There is no difference between normal mode and vivid mode. All the colors seem washed out compared to my S22+ The camera also takes horrible photos. A lot of the photos come out dark and blurry but they come out clear and bright on my S22+. Completely regret buying this phone and will be returning ASAP
No, I would not recommend this to a friendBrand response from Samsung
Posted .Samsung continuously enhances Galaxy device experiences based on our consumer feedback. The Galaxy S24 series' display has been tuned for a more accurate and comfortable viewing experience. We look forward to providing the best possible viewing experiences through advanced hardware and software integration efforts.