Customer Ratings & Reviews
- Model:
- SM-S928UZKEXAA
- SKU:
- 6569855
Rating by feature
- Display Quality
Rating 4.9 out of 5 stars
- Camera
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
Customers are saying
Customers are enthusiastic about the Galaxy S24 Ultra 256GB (Unlocked), highlighting its exceptional overall performance, top-tier camera quality, and long battery life. The phone's design and processor speed also receive positive feedback, along with its enhanced features and the stylus functionality. Some users find the phone a little heavy and large, and a few have reported issues with heat dissipation.
This summary was generated by AI based on customer reviews.
Camara isues (errors)
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hard to set up, too many settings not for people without knowledge
No, I would not recommend this to a friendBrand response from Samsung
Posted .Salutations Alex94947, thanks for taking the opportunity to review your Samsung Galaxy S24 Ultra. We appreciate your transparency as we strive in providing the best products on the market to our customers. Our goal is for our customers to feel like they are having the most marvelous experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. We understand that transitioning to new devices can feel a bit mind-boggling at times. This is why we have provided a wealth of resources to help our customers make the transition as seamless as possible. We offer device manuals, software updates, interactive simulators, and video tutorials online that are available for your review and on your schedule. If you have any questions or if you would like any additional assistance after reviewing these resources, let us know by reaching out to Samsung Support at your leisure. Thank you for being a dedicated Samsung customer. - Debra
Same ol' Samsung Reset
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.In the past I've have issues with Samsung devices rendonly resetting to the extent that some have done so then went black with no return. Within tbe first 5 hours this phone on a call on speakerphone decided to power cycle itself. I had already checked for all updates and such and there was none. So with that concern it was retured the same day.
No, I would not recommend this to a friendCustomer service
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Customer service is good for providing timely updates.
No, I would not recommend this to a friendVery poor
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very poor the phone was not good at all display was broken
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there KennedyM, thank you for taking the time to reach out to share your experience using the Samsung Galaxy S24 Ultra. We appreciate your candor as we continue to make improvements on the durability and functionality of our product line. Samsung provides a 12-month warranty on your device for manufacturing defects in materials and workmanship. Without having more details available regarding what you may be experiencing with your display and without being able to ask you any follow up questions to probe further, I recommend reaching out to Support if you would like any further assistance with troubleshooting your device Thanks for choosing Samsung! - Debra
Black screen of Death after a week
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased a brand new phone from Best Buy and had it set up in-store by a salesperson. However, the screen died after only one week of use.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We value your time and appreciate you sharing your experience with us, Daniel. Our goal is always to provide the best possible experience for our customers. We noticed that you contacted us to provide feedback on the Galaxy S24 Ultra. The S24 Ultra comes equipped with Corning Gorilla Armor, which helps protect the screen from scratches, keeping your device looking beautiful no matter what your day brings. We hate to see that you have been experiencing a black screen after a week of use. Products sold by Samsung are warranted against manufacturing defects in material and workmanship for the limited 12-month warranty period specified for each product. We also offer additional coverage for eligible devices through Samsung Care+. We'd like to gather more information to further assist you with this. Please reach out to us at Support so that we can get started. -Kelvin
S24 ultra review
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was nothing like it shows on the commercials . And phone has to reboot if you put it down for a few minutes .. sticking with my iphone
No, I would not recommend this to a friend- Cons mentioned:Heat dissipation
Temperature probleme and bugs
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Phone was getting super hot and while i was playing games is start getting slower and turns off by self
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there, thank you for sharing your thoughts with us about your Samsung Galaxy S24 Ultra. We would love nothing more than to help you troubleshoot the aspects of your device that are causing frustration or not operating as intended. We have an article available online to help you with the temperature of your device titled "Keep your Galaxy device at its normal operating temperature". You can also go in to the settings of your device and under display, you can adjust the refresh rate from standard to adaptive that will increase this and help with the slow down during your more intense gaming times. We do recommend reaching out to the Samsung Support Team to help troubleshoot the matter of your device turning off. Thank you for being a Samsung customer. -Elizabeth
Miss my old phone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I miss my note 9 there are just certain things that were better on it
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings Jewel, thank you for finding the time out of your day to share your sentiments with us about your Samsung Galaxy S24 Ultra. Your feedback is appreciated as we strive to be innovative and improve the design and functionality of our product line. We would be more than happy to assist you with whatever you may be experiencing with your device but without having more information available and without being able to ask you any follow up questions to probe further, I recommend contacting Support. Thank you for being a dedicated Samsung customer. - Debra
Charge will remain only for a day maximum
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Charge will remain only for a day maximum. Prepare to charge everyday.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Susan, thanks for taking the time to review your Samsung Galaxy S24 Ultra. We appreciate your honesty as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Your Galaxy S24 Ultra's 5000mAh intelligent all-day battery has long life that can allow you to watch videos for up to 30 hours or play music for up to 95 hours. If your S24 Ultra battery is not performing as expected, please take a moment to review "Apps are draining battery on Galaxy phone or tablet," "Galaxy Battery - Optimization," "Get the most out of your Galaxy phone or tablet battery," and "Samsung phone battery drains quickly on 5G service" when you have some free time out of your schedule to learn some great information about optimizing your Galaxy battery. If you would like any further assistance after reviewing the resources shared, let us know by reaching out to Samsung Support at your earliest convenience. Thank you for being a loyal Samsung customer. - Debra
I need my money back
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would like to get my money back please miss or sir
I would recommend this to a friendWorst purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got the broken screen phone in open bix excellent.
No, I would not recommend this to a friendS24ultra
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its honestly not very good buggy and canera is awful
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for your honest feedback, Tom. We see that you have questions about the S24 Ultra. We are here to help! The Pro Mode feature in the Camera app gives you control over your photos and videos. You can manually adjust settings like ISO, shutter speed, and exposure levels, use filters, and manage white balance for different lighting conditions. If your device is slowing down, you can use the Device Care feature to optimize performance. Start by ensuring that your device has the latest software update. Then, go to Settings > Device Care > tap Optimize now > tap Done. If the issue persists, please contact Support for further assistance. If this persists, please reach out to us at Support for further assistance. -Kelvin
- Pros mentioned:Camera quality, Overall performance, Processor speed
By Far the Best Cell Phone I've Owned
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My S24 Ultra by far the best cell phone i've ever owned. The camera quality is beautiful and the processor is lightning-speed fast. The display is also bright and does not have glare like all other cell phones in the market. I give this phone two thumbs up and 100 percent recommend it. Everyone I have come accross with these new phones have raved about the quality and performance.
I would recommend this to a friend Not Good
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have a lot of missing calls and text I'm not happy with this cell phone :(
No, I would not recommend this to a friendBrand response from Samsung
Posted .Salutations SCENTENO, thanks for taking the opportunity to review your Samsung Galaxy S24 Ultra. Your feedback allows us to remain committed to constant innovation as we strive to improve the design and functionality of our product line. Please take a moment to check out, "Galaxy phone is unable to make or receive calls" and "Messages on Samsung phone are slow, do not send, or cannot be received" to help resolve what you have described to be experiencing with your Galaxy S24 Ultra. Let us know if you have any questions for us afterward or if you would like any further assistance by reaching out to Support. Thank you for being a dedicated Samsung customer. - Debra
Most difficult phone ever
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This phone has A I capabilities and is difficult to learn how to use
No, I would not recommend this to a friendBrand response from Samsung
Posted .Salutations NancyH, thanks for taking the opportunity to review your Samsung Galaxy 24 Ultra. We appreciate your transparency. We realize that transitioning to new devices can sometimes feel a bit overwhelming, so we have provided a wealth of resources to help our customers make the transition as seamlessly as possible. We offer device manuals, software updates, interactive simulators, and video tutorials online that are available for your review. If you would like to share any other feedback with us or if you would like any assistance, feel free to reach out to Samsung Support. Thank you for being a dedicated Samsung customer. - Debra
How to loose 1000$ without getting a product
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product was never delivered. Best Buy never provided refund or replacement for lost package.it’s interesting I have been asked to write a review. One of the worst experiences. Never bothered to help customer concern.
No, I would not recommend this to a friendBad product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The phone doesn't work and I tried to return it and it says I can't return it. They only gave me 10 days to return it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there GildardoO, thanks for taking the time out of your day to share your thoughts with us about your Samsung Galaxy S24 Ultra. Your feedback allows us to continue to strive in providing the best products with superior functionality on the market to our customers while we remain committed to constant innovation. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. We would be more than happy to assist you with what you may be experiencing with your Galaxy S24 Ultra, however, we need more details than we have available before we can do so. Please feel free to reach out to Support at your leisure for further assistance and/or help with troubleshooting your device. Thank you for being a faithful Samsung customer. - Debra
Samsung just set new standard
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good. The screen clarity compared to my iPhone 14Pro is incredible. It’s the fastest phone I’ve ever owned, and by a long shot. From the time you press power button until you’re on YouTube is about 10seconds. The single most mind blowing features are the cameras. It’s probably more accurate to call this device “an incredible array of cameras, with a computer function attached.” Whatever you call it, there is no way you will be disappointed with this, as I have owned iPhones going back to the iPhone 3, and have also been using the Google 5, 6, and now Google 8+ for work and I’m not sure which I love more. I just know they’re both far better than what Apple is offering us these days. Those who know, are using Android anyway. “If you don’t know….you better aks somebody”
I would recommend this to a friendThe worst phone ever
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don't know why so many people buy this phone its really bad like the Google pixel is a way better experience this trash
No, I would not recommend this to a friendDisappointing
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed in this phone. It maybe that's its the 5G that's failing me. I miss my note 8. I wouldn't buy this phone and I don't recommend this phone.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Howdy SteveO, thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy S24 Ultra. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. We would love nothing more than to be able to assist you with whatever you may be experiencing with your Galaxy S24 Ultra, however without having any details available regarding what you may be experiencing with your device and without being able to ask you any follow up questions to clarify what you have shared with us, I recommend reaching out to Samsung Support if you would like assistance with troubleshooting your device and/or if you would like any further assistance. Thank you for being a devoted Samsung customer. - Debra