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Customer Ratings & Reviews

$1,299.99

Customer reviews

Rating 4.8 out of 5 stars with 1798 reviews

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Rating by feature

  • Display Quality

    Rating 4.9 out of 5 stars

  • Camera

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

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Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers are pleased with the Galaxy S24 Ultra's overall performance, exceptional camera quality, and long battery life. Many appreciate its superb design, fast processor, and useful features, including a well-functioning stylus and ease of use. Some customers find the phone a little heavy and quite large, while a few have noted the phone getting hot.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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Page 1 Showing 1-12 of 12 reviews
  • Pros mentioned:
    Battery life, Camera quality, Overall performance
    Cons mentioned:
    Weight

    Rated 5 out of 5 stars

    Samsung Galaxy S24 Ultra 256GB (Unlocked) - Black

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Design & Build: Premium titanium frame with a sleek, durable design. It's slightly heavier but offers a solid grip. Pros: Luxurious feel, durable. Cons: Heavier than competitors. Display: 6.8" AMOLED 2X with 1440p resolution and 120Hz refresh rate. Exceptional brightness and vivid colors. Pros: Stunning visuals, smooth performance. Cons: Curved edges may cause accidental touches. Performance: Powered by Snapdragon 8 Gen 3 with 256GB storage. Fast and efficient for multitasking and gaming. Pros: Top-tier speed. Cons: No expandable storage. Camera: Quad-camera with 200MP main sensor and impressive zoom. Excels in low light and video. Pros: Versatile, stunning low-light shots. Cons: Advanced features require learning. Battery & Charging: 5000mAh battery with 45W fast charging. Supports wireless and reverse charging. Pros: Long-lasting, quick charging. Cons: Charger sold separately.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera quality
    Cons mentioned:
    Weight

    Rated 5 out of 5 stars

    Sherry

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This photo is excellent. i am very satisfied about its photo quality. Its battery time is much batter than my previous iPhone. The only thing I would complian is it is a little bit heavy. Other than, it is perfect!

    I would recommend this to a friend
  • Pros mentioned:
    Design
    Cons mentioned:
    Weight

    Rated 5 out of 5 stars

    Sleek and smart!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's an excellent, very sleek and good looking phone, though a bit on the heavy side! The included pen is a bonus accessory, which is very useful and handy! Would have looked nicer if the edges were slightly rounded and the phone itself was a bit thinner and a less heavy. The large screen is great for comfortable viewing.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Overall performance
    Cons mentioned:
    Weight

    Rated 4 out of 5 stars

    Samsung S24 ultra

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stunning display, battery life is good. Fast performance, exceptional camera features. AI driven photography. It is heavy but not bulky.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Weight

    Rated 5 out of 5 stars

    Great phone

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never had a phone that much expensive before. I was always purchasing phones at range $300-500. However, I had to buy a new one due to lack of software support and slowed down response. This phone is pretty fast and does seem to last longer. Only down side I could mention that it is a little bit heavy but I love it

    I would recommend this to a friend
  • Cons mentioned:
    Size, Weight

    Rated 4 out of 5 stars

    Great but

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still not there. Trust me its a great phone but its really heavy and still doesnt have the rcs system yet so it hurts alot to when you want to send videos to imessage people. Ive tried two times to change but still no luck. Heavy also and very big. Amazing phone but still has things that need to be perfected

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Weight

    Rated 5 out of 5 stars

    Good phone

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good phone. It's heavy. Takes great pictures.

    I would recommend this to a friend
  • Cons mentioned:
    Weight

    Rated 5 out of 5 stars

    Perfect phone

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The perfect phone. The only problems i have with it are the side rails are super slippery but you will most likely have a case and the weight of it. Felt significantly heavier the my old phone (note 10 +) but after awhile i got use to it.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality
    Cons mentioned:
    Weight

    Rated 4 out of 5 stars

    Heavy Hitter But Also Actually Heavy!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone has a beautiful screen. Camera is very good. Biggest issue is that the phone is heavier than I would like. Still trying to decide if the extra weight is worth the extra camera capability.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Heat dissipation, Weight

    Rated 3 out of 5 stars

    Nothing outstanding

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Too hot in new work using and charging, to make me worrying about battery life and safety(explosion?), you can imagine how high the temperature is. Its weight is too much for holding in certain position during using.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Aloha JohnsonY, thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S24 Ultra. We appreciate your honesty as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. The Galaxy S24 Ultra's 5000mAh intelligent, all-day battery has long life that can allow you to watch videos for up to 30 hours or play music for up to 95 hours. No one likes to be tied down by charging cables! All Galaxy devices have a set temperature range, where they operate at their best. While they may feel warm under certain conditions, like charging, this does not affect the device's lifespan or performance. However, if your devices get too warm, it could cause some issues. Take a look at, "Keep your Galaxy device at its normal operating temperature" for some great tips on keeping your device within its optimal temperature range. If you would like to share any other feedback with us or if you would like any further assistance, let us know by contacting Samsung Support. Thank you for being a steadfast Samsung customer. - Debra Samsung

  • Cons mentioned:
    Weight

    Rated 5 out of 5 stars

    enjoy taking pictures

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking forward to get this phone, the only thing that I wish is to not be that heavy.

    I would recommend this to a friend
  • Pros mentioned:
    Design
    Cons mentioned:
    Weight

    Rated 4 out of 5 stars

    Samsung

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone. A little heavy... and thick, otherwise gorgeous

    I would recommend this to a friend