Customer Ratings & Reviews
- Model:
- SM-S928UZTEXAA
- SKU:
- 6570299
Rating by feature
- Display Quality
Rating 4.9 out of 5 stars
- Camera
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
Customers are saying
Customers are pleased with the Galaxy S24 Ultra's overall performance, exceptional camera quality, and long battery life. Many appreciate its superb design, fast processor, and useful features, including a well-functioning stylus and ease of use. Some customers find the phone a little heavy and quite large, while a few have noted the phone getting hot.
This summary was generated by AI based on customer reviews.
Extremely disappointed! Samsung failed! Again!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall, despite my efforts to love it, the S24 Ultra obviously is an inferior rival to the iPhone. It made me appreciate how much better the iPhone truly is. The display, which was supposed to be a standout feature, turned out to be very disappointing. I bought the S24 Ultra to replace my main phone, the iPhone 15 Pro Max, and placing them side by side just highlighted the S24 Ultra's dull and washed-out display. Ironically, the iPhone's display, made by Samsung, offers a way better experience with more depth and sharpness, looking crystal clear from every angle. The S24 Ultra's display sadly has a green tint when viewed from different angles, an issue that I believe has persisted since the S8 and S9 models. The speaker on this $1,000 phone sounds cheap and muffled, whereas the iPhone's speaker is clear, warm, and delivers distinct bass. I had forgotten about battery anxiety with the iPhone until I used this phone; the battery drains quickly and barely lasts a full day on a single charge. Switching lenses between cameras are significantly slower and more laggy. After so much debating, I had to returned it on the last day before my 14 days window closed and it was such a relief!!!
No, I would not recommend this to a friendBlacklisted locked phone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not as described: Received locked phone and upon checking IMEI is blacklisted, No support from the store since its out of return window. No help from store or customer service even after calling 7-8 tines and visiting 2 local stores. Having defected phone does not matter over return policy and this was excellent condition.
No, I would not recommend this to a friendMic mode
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It keeps popping up the mic mode and I have no idea how to disable it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello AnthonyJ, thank you for finding the time out of your day to share your sentiments with us about your Samsung Galaxy S24 Ultra. We value your feedback as it allows us the opportunity to improve the functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. There are a few things that can cause issues with the microphone on your device. For example, an external device such as headphones may be preventing the microphone from working. Other times, you may hear a crackling noise, or sounds may be unclear in your recordings if the microphone is having problems. Please check out, "Microphone issues with Galaxy phone or tablet" to help resolve what you've described to be experiencing with your microphone. Let us know if you would like any further assistance afterward by contacting Support. Thank you for being a steadfast Samsung customer. - Debra
- Pros mentioned:Overall performance
Extremely Disappointed. Samsung failed. Again!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Overall, despite my efforts to love it, the S24 Ultra obviously is an inferior rival to the iPhone. It made me appreciate how much better the iPhone truly is. The display, which was supposed to be a standout feature, turned out to be very disappointing. I bought the S24 Ultra to replace my main phone, the iPhone 15 Pro Max, and placing them side by side just highlighted the S24 Ultra's dull and washed-out display. Ironically, the iPhone's display, made by Samsung, offers a way better experience with more depth and sharpness, looking crystal clear from every angle. The S24 Ultra's display sadly has a green tint when viewed from different angles, an issue that I believe has persisted since the S8 and S9 models. The speaker on this $1,000 phone sounds cheap and muffled, whereas the iPhone's speaker is clear, warm, and delivers distinct bass. I had forgotten about battery anxiety with the iPhone until I used this phone; the battery drains quickly and barely lasts a full day on a single charge. Switching lenses between cameras are significantly slower and more laggy. After so much debating, I had to returned it on the last day before my 14 days window closed and it was such a relief!!!
No, I would not recommend this to a friend Not Worth The Huge Price Tag
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible phone. Will not hold battery power for any amount of time. I had to have this phone on the charger more then 50% of the time so by day 3 I returned it and went back to my Motoraola Edge. Not worth the huge price tag.
No, I would not recommend this to a friendDead pixel, not even 1 star
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was so exited to purchase this phone but after 9 months, the phone start showing dead pixel. I went back to Bestbuy they said that I need to call Samsung. I called samung they sent me to a repair shop, the repair shop lied to me and said that the phone is out of warranty. I called samsung back they did not provide any solution and no body was helpful, they dont even pass me a manager to talk with him. It was a very bad and frustrating experience. Bad bad bad choice,
No, I would not recommend this to a friendOrder process problems
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i write my review on the purchase process, i ordered for this phone the first time and i had an issue with the delivery, on my account i was told it was delivered to my hotel but no, somehow it wasnt delivered, i assumed this is just one of normal mistakes. I went ahead and ordered this the second time, and i got the delivery, did not open it immediately, because somehow i trust Best buy, getting out of the country, i realise the phone in the box is a demo s 10 phone, this doesn't make sense to me at all, that was a big mistake, most likely a fraud, because s10s are stored in s24?? and a demo phone? and S10 and no longer being made?? that's very fishy, and i wasn't impressed, long story short, i had to incur my own cost to send it back to the US to claim my return. There have been two mistakes on my order, which make me raise questions,whatever happened in between i think you need to look in to your processes, mistakes are just too many, i am scared of making orders
No, I would not recommend this to a friend- Pros mentioned:Camera quality
Not worth the money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I upgraded from the s20 to the s24 and i am not happy. Yes the screen and cameras are nice, but im constantly fighting to unlock my phone with fingerprints and the software glitches like a prototype. P.s. the screen also cracked in my pocket with no impact or heat to cause it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hey Warveteran, thank you for finding the time out of your bustling day to share your sentiments with us about your Samsung Galaxy S24 Ultra. Your feedback is invaluable to us as we strive to provide the best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Your phone's fingerprint sensor provides a convenient and secure way to unlock your phone and keeps your personal information safe. If you are having trouble using your fingerprint sensor, take a moment to review "Samsung phone is not recognizing fingerprints" to help resolve what you may be experiencing with your Galaxy S24 Ultra. If you are still having trouble unlocking your device because the fingerprint sensor isn't recognizing your prints after reviewing the resource provided, try entering your regular PIN, password, or pattern. Without having more details available regarding what you may be experiencing with your device and without being able to ask you any follow up questions to clarify what you have shared with us; I recommend reaching out to Samsung Support for further assistance and/or help with troubleshooting your device. Thank you for being a trustworthy Samsung customer. - Debra
Sound problem
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I sent it India to my father so now no working properly Main problem is sound problem
No, I would not recommend this to a friendBlack screen of Death after a week
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased a brand new phone from Best Buy and had it set up in-store by a salesperson. However, the screen died after only one week of use.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We value your time and appreciate you sharing your experience with us, Daniel. Our goal is always to provide the best possible experience for our customers. We noticed that you contacted us to provide feedback on the Galaxy S24 Ultra. The S24 Ultra comes equipped with Corning Gorilla Armor, which helps protect the screen from scratches, keeping your device looking beautiful no matter what your day brings. We hate to see that you have been experiencing a black screen after a week of use. Products sold by Samsung are warranted against manufacturing defects in material and workmanship for the limited 12-month warranty period specified for each product. We also offer additional coverage for eligible devices through Samsung Care+. We'd like to gather more information to further assist you with this. Please reach out to us at Support so that we can get started. -Kelvin
- Cons mentioned:Heat dissipation
Temperature probleme and bugs
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Phone was getting super hot and while i was playing games is start getting slower and turns off by self
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there, thank you for sharing your thoughts with us about your Samsung Galaxy S24 Ultra. We would love nothing more than to help you troubleshoot the aspects of your device that are causing frustration or not operating as intended. We have an article available online to help you with the temperature of your device titled "Keep your Galaxy device at its normal operating temperature". You can also go in to the settings of your device and under display, you can adjust the refresh rate from standard to adaptive that will increase this and help with the slow down during your more intense gaming times. We do recommend reaching out to the Samsung Support Team to help troubleshoot the matter of your device turning off. Thank you for being a Samsung customer. -Elizabeth
S24 ultra review
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was nothing like it shows on the commercials . And phone has to reboot if you put it down for a few minutes .. sticking with my iphone
No, I would not recommend this to a friendVery poor
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very poor the phone was not good at all display was broken
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there KennedyM, thank you for taking the time to reach out to share your experience using the Samsung Galaxy S24 Ultra. We appreciate your candor as we continue to make improvements on the durability and functionality of our product line. Samsung provides a 12-month warranty on your device for manufacturing defects in materials and workmanship. Without having more details available regarding what you may be experiencing with your display and without being able to ask you any follow up questions to probe further, I recommend reaching out to Support if you would like any further assistance with troubleshooting your device Thanks for choosing Samsung! - Debra
Miss my old phone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I miss my note 9 there are just certain things that were better on it
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings Jewel, thank you for finding the time out of your day to share your sentiments with us about your Samsung Galaxy S24 Ultra. Your feedback is appreciated as we strive to be innovative and improve the design and functionality of our product line. We would be more than happy to assist you with whatever you may be experiencing with your device but without having more information available and without being able to ask you any follow up questions to probe further, I recommend contacting Support. Thank you for being a dedicated Samsung customer. - Debra
Worst purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got the broken screen phone in open bix excellent.
No, I would not recommend this to a friendNot Good
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have a lot of missing calls and text I'm not happy with this cell phone :(
No, I would not recommend this to a friendBrand response from Samsung
Posted .Salutations SCENTENO, thanks for taking the opportunity to review your Samsung Galaxy S24 Ultra. Your feedback allows us to remain committed to constant innovation as we strive to improve the design and functionality of our product line. Please take a moment to check out, "Galaxy phone is unable to make or receive calls" and "Messages on Samsung phone are slow, do not send, or cannot be received" to help resolve what you have described to be experiencing with your Galaxy S24 Ultra. Let us know if you have any questions for us afterward or if you would like any further assistance by reaching out to Support. Thank you for being a dedicated Samsung customer. - Debra
How to loose 1000$ without getting a product
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product was never delivered. Best Buy never provided refund or replacement for lost package.it’s interesting I have been asked to write a review. One of the worst experiences. Never bothered to help customer concern.
No, I would not recommend this to a friendBad product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The phone doesn't work and I tried to return it and it says I can't return it. They only gave me 10 days to return it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there GildardoO, thanks for taking the time out of your day to share your thoughts with us about your Samsung Galaxy S24 Ultra. Your feedback allows us to continue to strive in providing the best products with superior functionality on the market to our customers while we remain committed to constant innovation. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. We would be more than happy to assist you with what you may be experiencing with your Galaxy S24 Ultra, however, we need more details than we have available before we can do so. Please feel free to reach out to Support at your leisure for further assistance and/or help with troubleshooting your device. Thank you for being a faithful Samsung customer. - Debra
The worst phone ever
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don't know why so many people buy this phone its really bad like the Google pixel is a way better experience this trash
No, I would not recommend this to a friendDisappointing
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed in this phone. It maybe that's its the 5G that's failing me. I miss my note 8. I wouldn't buy this phone and I don't recommend this phone.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Howdy SteveO, thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy S24 Ultra. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. We would love nothing more than to be able to assist you with whatever you may be experiencing with your Galaxy S24 Ultra, however without having any details available regarding what you may be experiencing with your device and without being able to ask you any follow up questions to clarify what you have shared with us, I recommend reaching out to Samsung Support if you would like assistance with troubleshooting your device and/or if you would like any further assistance. Thank you for being a devoted Samsung customer. - Debra