Customer Ratings & Reviews
- Model:
- SM-S928UZTEXAA
- SKU:
- 6570299
Rating by feature
- Display Quality
Rating 4.9 out of 5 stars
- Camera
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
Customers are saying
Customers are pleased with the Galaxy S24 Ultra's overall performance, exceptional camera quality, and long battery life. Many appreciate its superb design, fast processor, and useful features, including a well-functioning stylus and ease of use. Some customers find the phone a little heavy and quite large, while a few have noted the phone getting hot.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Heat dissipation
S 24 ultra
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Well i loved the phand then. 4 months later, it decided to overheat and the screen decided to go I am going to be wrapped up with Samsung because they don't like to honor their warranties. And I have to deal with a third party service center to have them. Tell Samsung that the screen needs a replacement. And I will not because every time these third party centers open your phone. You're basically lthe waterproof resistance that your phone once had. Best Buy is an amazing company. Samsung is an amazing company. Things happen. Ed just inconvenient. Recommend you get a replacement warranty. For this. Twelve hundred dollar phone
I would recommend this to a friend - Cons mentioned:Size
eh.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.not my favorite phone. a little too bulky for me. wish i could exchange it for a new phone. best buy is disappointing.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We appreciate the feedback, Monique. Your feedback is key as we continue to make improvements to our products and services. We see that you reached out to share your experience with the Galaxy S24 Ultra! All three devices in the Galaxy S24 Series deliver an extraordinary Galaxy AI experience that sets a new standard. With stunning displays shining at an impressive 2600 nits of brightness, these smartphones boast the brightest screens ever offered by Galaxy. Powered by the cutting-edge Snapdragon 8 Gen 3 for Galaxy processor, each device promises lightning-fast performance. Yet, individuality shines through in this collection—after all, one size doesn’t fit all. The Galaxy S24 Ultra stands tall as the flagship of the series, featuring a magnificent 6.8-inch QHD+ display that captivates the eye. Wrapped in a sleek titanium finish for added resilience, it also boasts an IP68 rating, making it resistant to dust and water. And for those who thrive on productivity, the S24 Ultra carries forward the beloved legacy of the Note series with its embedded S Pen, ready to unleash your creativity and organization like never before. We appreciate you letting us know about your thoughts on the S24 Ultra. If you have any further concerns or questions, be sure to reach out to us at Support. -Kelvin
- Pros mentioned:Battery life
Huge battery with a phone attached!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Battery is the biggest improvement to me! I'll update as I learn more about the AI Incorporated in this phone.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings MichaelC, thank you for finding the time out of your day to share your sentiments with us about your Samsung Galaxy S24 Ultra. Your Galaxy S24 Ultra's 5000mAh all-day, intelligent battery has long life that can allow you to watch videos for up to 30 hours or play music for up to 95 hours. Whether you’re editing photos, browsing the web, or calling loved ones, you can use the new AI app features on your Galaxy S24 Ultra to simplify daily tasks! For example, you can effortlessly organize and summarize your ideas in Samsung Notes, receive text message assistance, find content by circling an item or image, and sync your wallpapers to the current weather conditions. These AI features were created to streamline your Galaxy experience, so you can enjoy using your phone to its fullest extent throughout the day and night. Check out, "Use features with Galaxy AI on your Galaxy phone or tablet" to learn more about those awesome new AI features you now have available at your fingertips! Let us know is you have any questions for us or if you would like any further assistance by reaching out to Samsung Support at your leisure. Thank you for being a dedicated Samsung customer. - Debra
Same ol' Samsung Reset
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.In the past I've have issues with Samsung devices rendonly resetting to the extent that some have done so then went black with no return. Within tbe first 5 hours this phone on a call on speakerphone decided to power cycle itself. I had already checked for all updates and such and there was none. So with that concern it was retured the same day.
No, I would not recommend this to a friendCharge will remain only for a day maximum
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Charge will remain only for a day maximum. Prepare to charge everyday.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Susan, thanks for taking the time to review your Samsung Galaxy S24 Ultra. We appreciate your honesty as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Your Galaxy S24 Ultra's 5000mAh intelligent all-day battery has long life that can allow you to watch videos for up to 30 hours or play music for up to 95 hours. If your S24 Ultra battery is not performing as expected, please take a moment to review "Apps are draining battery on Galaxy phone or tablet," "Galaxy Battery - Optimization," "Get the most out of your Galaxy phone or tablet battery," and "Samsung phone battery drains quickly on 5G service" when you have some free time out of your schedule to learn some great information about optimizing your Galaxy battery. If you would like any further assistance after reviewing the resources shared, let us know by reaching out to Samsung Support at your earliest convenience. Thank you for being a loyal Samsung customer. - Debra
I need my money back
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would like to get my money back please miss or sir
I would recommend this to a friendS24ultra
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its honestly not very good buggy and canera is awful
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for your honest feedback, Tom. We see that you have questions about the S24 Ultra. We are here to help! The Pro Mode feature in the Camera app gives you control over your photos and videos. You can manually adjust settings like ISO, shutter speed, and exposure levels, use filters, and manage white balance for different lighting conditions. If your device is slowing down, you can use the Device Care feature to optimize performance. Start by ensuring that your device has the latest software update. Then, go to Settings > Device Care > tap Optimize now > tap Done. If the issue persists, please contact Support for further assistance. If this persists, please reach out to us at Support for further assistance. -Kelvin
Most difficult phone ever
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This phone has A I capabilities and is difficult to learn how to use
No, I would not recommend this to a friendBrand response from Samsung
Posted .Salutations NancyH, thanks for taking the opportunity to review your Samsung Galaxy 24 Ultra. We appreciate your transparency. We realize that transitioning to new devices can sometimes feel a bit overwhelming, so we have provided a wealth of resources to help our customers make the transition as seamlessly as possible. We offer device manuals, software updates, interactive simulators, and video tutorials online that are available for your review. If you would like to share any other feedback with us or if you would like any assistance, feel free to reach out to Samsung Support. Thank you for being a dedicated Samsung customer. - Debra