Customer Ratings & Reviews

This phone has A I capabilities and is difficult to learn how to use

Product was never delivered. Best Buy never provided refund or replacement for lost package.it’s interesting I have been asked to write a review. One of the worst experiences. Never bothered to help customer concern.

The phone doesn't work and I tried to return it and it says I can't return it. They only gave me 10 days to return it.

So far so good. The screen clarity compared to my iPhone 14Pro is incredible. It’s the fastest phone I’ve ever owned, and by a long shot. From the time you press power button until you’re on YouTube is about 10seconds. The single most mind blowing features are the cameras. It’s probably more accurate to call this device “an incredible array of cameras, with a computer function attached.” Whatever you call it, there is no way you will be disappointed with this, as I have owned iPhones going back to the iPhone 3, and have also been using the Google 5, 6, and now Google 8+ for work and I’m not sure which I love more. I just know they’re both far better than what Apple is offering us these days. Those who know, are using Android anyway. “If you don’t know….you better aks somebody”

I don't know why so many people buy this phone its really bad like the Google pixel is a way better experience this trash

Very disappointed in this phone. It maybe that's its the 5G that's failing me. I miss my note 8. I wouldn't buy this phone and I don't recommend this phone.

It's dirty to ask someone to write a review for a chance to win $400 I would never do that

Received an empty box bestbuy refused to give a replacement or a refund. dont buy online get it from a store

I bought my brand new Samsung Galaxy S24 Ultra and I absolutely love it! This phone is amazing and it can do so many things that my old phone couldn't do! This phone has also 256GB of space for photos, documents and all your favorite music as well as videos! I love it so much! Y 1

love this device. Put my sims card in and it worked as described

My husband who is visually impaired is in awe about the voice command options and absolutely loved the upgrade from his previous phone. Definitely a keeper

GREAT quality phone great battery life and big screen

Samsung needs work on there phone devices from the battery catch fire if your like those YouTuber that want do bending test and there Samsung phone catch fire due to the battery 200 mega pixel is awesome camera the s pen has improve over the years still not happy with Samsung getting rid of note series there wireless coils in there phones don't charge correctly google play store sucks and if you go to shake phone there camera Lins inside phone feel like they are coming loose there camera Lins are cheap make ur battery that won't catch fire when they expanded sorry I am never going back to Samsung too many issues with there phones

Speed is fast as expected. Pictures are clear. Even though the package didn't come with a charger, we seem to have alot of these laying around.

No words needed amazing thats all i can say ,it speaks for itself just get it

Absolutely wonderful Amazing build quality and screen

Galaxy is one of the craziest garget I really appreciate the support of the team

Title: My $1,200 Galaxy S24 Updated Without Consent — Now It's a Glorified Spyware Brick I bought this phone for work. I had auto-updates disabled, background packages removed via ADB, and system update services blocked. Samsung ignored all of it. Mid-task, while using the phone, it updated. No warning, no prompt, no consent. Afterward, my ability to call, text, and sync was broken. Support said: "You agreed to the terms and conditions." So I guess that means Samsung can hijack my device whenever they want, no matter what settings are disabled? The new UI is somehow less functional than the last one. Features are missing, layout is chaotic, and nothing is where it used to be. It’s like they handed the design doc to interns and said “just copy Apple, badly.” I don’t own this phone — I’m just renting it from Samsung, who can change it at will. Avoid this device if you care about privacy, stability, or control. I regret not switching to a de-Googled Pixel or custom ROM Android device. This was a $1,200 lesson in why corporate bloat and control will always ruin otherwise solid hardware.

I am writing to file a complaint regarding my recent purchase of an unlocked phone with prepaid service, made on November 29, 2024. The phone was delivered on December 3, 2024. When I attempted to return the product on December 31, 2024, I was unable to do so because the return option was disabled online and it stated that the item was "No longer returnable." Prior to making the purchase, I confirmed with a Best Buy customer care agent that the Holiday return period had been extended until January 14, 2025. The agent also directed me to your website’s return policy, which clearly states: "Purchases made Nov. 1 through Dec. 31 have an extended return period through Jan. 14, 2025, excluding items purchased with a third-party contract (e.g., activatable devices such as cell phones, cellular tablets, mobile hotspots, cellular wearables) and AppleCare+ plans, etc." I would like to emphasize that I did not purchase the phone with any third-party contract, nor have I activated it with a SIM card. Therefore, I believe I am eligible to return the product under the extended return policy. Given the circumstances, I kindly request that you honor the return period and process a full refund for this purchase. I would appreciate your prompt assistance in resolving this matter. Thank you for your attention to this issue. I look forward to your reply.

Poor battery life, not much of an upgrade from my Note 20 ultra. Take away the curved screen and SD card slot and its kind of a downgrade. Way disappointed. If my Note 20 wasn't 3 years old with a degraded battery, i would have returned this phone.