Customer Ratings & Reviews
- Model:
- SM-S928UZVEXAA
- SKU:
- 6570302
Rating by feature
- Display Quality
Rating 4.9 out of 5 stars
- Camera
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
Customers are saying
Customers are enthusiastic about the Galaxy S24 Ultra 256GB (Unlocked), highlighting its exceptional overall performance, top-tier camera quality, and long battery life. The phone's design and processor speed also receive positive feedback, along with its enhanced features and the stylus functionality. Some users find the phone a little heavy and large, and a few have reported issues with heat dissipation.
This summary was generated by AI based on customer reviews.
Samsung S24 Ultra: A Costly, Flawed Purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have been a Samsung client for over five years, consistently choosing their products for their supposed quality. However, my experience with the Samsung Galaxy S23 Ultra has been nothing short of disappointing, and I can no longer recommend this brand. Shortly after purchasing the S23 Ultra, I noticed an issue with one of the camera sensors becoming loose. This defect causes a rattling noise that is clearly audible when recording videos in non-steady conditions, which is incredibly annoying. To make matters worse, this noise was not present when the phone was brand new, indicating a degradation in quality over a very short period. When I approached Samsung for a solution, they dismissed the issue as normal and refused to repair it. This response is unacceptable, especially considering the price of the device. It's even more frustrating to learn that this is a recurring issue with Samsung phones, and that the new S24 Ultra reportedly suffers from the same defect. The customer service experience has been infuriating. Instead of addressing the problem, they have consistently brushed it off, leaving me with a defective product that diminishes the overall user experience. This lack of support and accountability from Samsung has been incredibly upsetting. Given my experience, I strongly advise against purchasing the Samsung Galaxy S23 Ultra. The phone's low quality and the company's inadequate customer service make it a regrettable purchase. I will certainly think twice before buying another Samsung product in the future.
No, I would not recommend this to a friendWorst customer support ever
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Im going to caution everyone now about Samsung and their support. 3 months so far and they have not done anything to fix the ability to print from 2 of my brand new S24 Ultra's. I have with 100% accuracy proven to them that the issue is their software. I've been in IT over 30 years. Every support agent agrees, yet the office of the CEO after, without exaggeration, 30 emails have NOT responded. They don't follow up, every two weeks when I ask the status they send me a "bs" response like what is your Samsung Id/email. Are you kidding me? This is the executive support agent that I've been yelling at for 3 months. What is my id? I've purchased almost every Note phone since inception every 2 years and and opened 20 tickets on this issue and NOTHING. No fix after 3 months. They asked my to send them logs from my phone 2 weeks ago and today they said they haven't done anything because they do have my id. I want to shoot myself in the head!
No, I would not recommend this to a friendBad Costumer Service!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased for a Christmas Gift, asked for titanium black but received gray instead and didn’t realize until after they opened the boxon Christmas Day. Went to exchange it for the black one I originally asked for the day after and they told me I had to pay $371 more because they no longer had that offer going on when it was their mistake to begin with. All I wanted was a different color!
No, I would not recommend this to a friendCharge time is a joke
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I "upgraded" to this for better battery and I get it home from store @ 26% and it is going to take n5 HOURS to get to full charge? That is a DOWNGRADE from my S10 performance which would have charged in less than an hour.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thanks for sharing your review with us! We always love hearing from our valued customers. We see that you reached out to share your thoughts on the Galaxy S24 Ultra. The Galaxy S24 Ultra features a larger 5,000mAh battery, whereas the Galaxy S10 has a 3,400mAh battery. The S24 Ultra benefits from advancements in battery efficiency, such as the Snapdragon 8 Gen 3 processor, which is designed to handle power more efficiently during high-performance tasks. Also, the S24 Ultra supports fast charging (45W) and wireless charging, allowing it to charge much faster than the S10. To use fast charging, you must have a charging cable that supports adaptive fast charging with a capacity of 25W. You will also need a 45W Travel Adapter. Super-fast charging will not function with a standard charger. We recommend using the USB Type-C, 5A charging cable that comes with the 45W charger. If you have any further concerns or questions, please be sure to reach out to us at Support. -Kelvin
S 24 ultra.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not recommended. The s 23ultra much better than 24 ultra. It has less colors Soun not so good Really bad finished around glass The s pan not flash to the button Blurry screen not vivid!! The battery drained very fast Camera not so good. Very blurry and focus doesn't do anything To much adds on each app
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Chromecast, thank you for your feedback on your Samsung Galaxy S24 Ultra. We understand how important your device is to you and we'd love to help you love your new device and all of the amazing features it has available. With regards to the display colors and settings after updating to the latest software you then must turn off Adaptive color tone (Adaptive color tone: Adjusts colors and white balance based on ambient lighting conditions to make colors appear more natural in different environments) Settings > Display > Adaptive color tone or Quick panel > Brightness bar > More options > Adaptive color tone. After turning off adaptive color tone, you will be able to adjust the color setting to tune the display to your liking using this guide. The intelligent battery like previous versions of the Galaxy S Series will increase the daily battery life over a period of usage and learn your habits and adjust the consumption to maximize the battery life to provide all day battery life. If you are not loving the photos you are getting with your camera app our first recommendation would be to disable the AI features for the camera. We have a great article on our website titled "Speaker not working on Samsung phone" to help you troubleshoot the audio on your device. You can also look at the full device manual available on our website for the full settings and features of your new device to best align to your needs. You can also reach out to the Samsung Support Team to ask questions or troubleshoot any aspect of your device that is not operating as intended or expected. Thank you for being a Samsung customer. -Elizabeth
Used products are on sale for a reason
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Broken speaker, returned for new phone that did not work. Was charged restocking fee!
No, I would not recommend this to a friend