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Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 1133 reviews

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Rating by feature

  • Display Quality

    Rating 4.9 out of 5 stars

  • Camera

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

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96%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 54 Showing 1,061-1,080 of 1,133 reviews
  • Rated 5 out of 5 stars

    Perfect.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's like a mini tablet, somehow fits in all my pants pockets thankfully.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to Setup

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice phone, very easy to setup if you already have an Android phone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this telephone its easy to make all of them

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great and prompt attention

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    10 stars to the gentlemen that helped us set up our phone very helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife loved it, AI functions are awesome, the color is beautiful

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good price

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best price of everywhere !!! Save a lot of money.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung S24 Ultra

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone no issues. Strong connectivity and great appeal

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    S24 ULTRA!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm Obsessed with my phone. High quality all around.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lo mejor

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really liked his artificial intelligence, it's a great thing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Solid phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sadly my phonenrecently cracked andni decided to upgrade to this.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love it here

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love shopping at Best Buy. There customer service is the Best

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Avoid!!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone totally dead only 3 months after purchase. Samsung pushed an update that resulted in the phone getting stuck in a reboot loop until it died. Dealing with customer service is a nightmare. They give you automated answers with no real resolution and tried to avoid honoring the warranty by claiming it was damaged, but it was not! After escalation, they waived the repair fee but yet have not repaired or returned the phone for 4 weeks, again without someone providing an answer which shows respect to the customer

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      We appreciate you taking the time to share your experience with the Galaxy S24 Ultra with us, NAS8. We always value every feedback we get from our customers and strive to provide you with the best experience possible. From the titanium frame hardware to the AI-packed software, Galaxy S24 Ultra delivers an elevated experience compared to its predecessor. We'd love to gather some additional information so that we can assist you with this. If you still have not received your S24 Ultra, please reach out to us at Support. -Kelvin Samsung

  • Rated 5 out of 5 stars

    S24 Ultra

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ill never get the $400.00 gift card! You do what you can to win!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    the best phone in the word

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i like so much my new phone . i love the color and the new items

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best phone ever

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fall on the ground severl times even no scratches,

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Worst customer service ever

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would of never bought this expensive phone had you not said you would give me 450.00 for my samsung note 20 ultra. You sent it back. You guys have thee worst customer service, and after what you done to me on this phone i will never spend another dime at best buy, you guys are the worst people ever, im 62 years old and you guys just cheated me out of 450.00. I will be doing something about this.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    I am very happy with my Galaxy S24

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A lot to learn on this phone but I am happy with my purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    S24

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just a little different from the s23 ultra camera and ai

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the technology and feature that has the new ultra 24

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Service

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good and fast service nice staff thank you too much

    I would recommend this to a friend