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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 1095 reviews

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Rating by feature

  • Display Quality

    Rating 4.9 out of 5 stars

  • Camera

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

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96%would recommend to a friend

Customers are saying

Customers admire the Galaxy S24 Ultra 512GB (Unlocked) for its formidable overall performance and amazing camera quality. The battery life, design, and many good features also receive positive feedback. However, some customers find it a little heavy and mention the square corners could be improved, while a few have noted it overheats a little.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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Page 1 Showing 1 of 1 review
  • Rated 3 out of 5 stars

    Only 3 weeks and is already causing problems

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not even 3 weeks and it won’t charge I will go back to apple

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Salutations JuanV, thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S24 Ultra. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. If your Galaxy phone or tablet is draining quickly and doesn't seem to charge at all, doesn't charge past 85%, doesn't charge when connected to a PC, or doesn't charge when connected to Samsung DeX, there are a couple of things that may be causing the problem. For example, you may simply need to replace a worn-out USB cable, or make sure you're using the correct charger. Take a moment to review, "Galaxy phone or tablet will not charge" when you have the available time to troubleshooting your device to help resolve what you have described to be experiencing. If you would like further assistance afterward, let us know by reaching out to Samsung Support. Thank you for being a faithful Samsung customer. - Debra Samsung