Customer Ratings & Reviews
- Model:
- SM-S928UZKFXAA
- SKU:
- 6569875
Rating by feature
- Display Quality
Rating 4.9 out of 5 stars
- Camera
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
Customers are saying
Customers admire the Galaxy S24 Ultra 512GB (Unlocked) for its formidable overall performance and amazing camera quality. The battery life, design, and many good features also receive positive feedback. However, some customers find it a little heavy and mention the square corners could be improved, while a few have noted it overheats a little.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Camera quality
Not worth the price!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The phone itself is really solid. It feels good when you're holding it, the screen is nice and bright. However for $1300-$1400 the camera quality is horrible! Some photos come out "nice" and others just don't make the cut. This should not be happening on a phone that cost so much. It should be point and shoot and that's it! Nope! You have to make sure the phone didn't get blown out in some areas or something is way too blurry. My opinion! Yes the AI is cool, for now, until Samsung starts charging to use it. Then the S24 line ups will just be a mid phone that struggles in the camera department and in the fingerprint reader department! Yes it works, but only without a screen protector!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Shure87, thank you for sharing your experience with us about your Samsung Galaxy S24 Ultra. We are happy to hear you are overall pleased with the feel and appearance of your device and we'd be happy to help troubleshoot the aspects of your device that are not as in love with as your are others. With regards to the fingerprint reader, you can enable the touch sensitivity feature of your device in your settings app to help with the screen protector you are currently using. With regards to the camera, we have the full device manual available on our website, and the first step we recommend trying to see if the photos come are more to your liking is disabling the AI for your camera. You can also reach out to the Samsung Support Team for assistance or troubleshooting if any aspect of your device is not operating as intended. Thank you for being a Samsung customer. -Elizabeth
More money less quality!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This phone is not worth the price sold for. It just froze on me a few hours ago and I can't restart nor able to use it. Thank God I have a spare phone to use. That's what I am using presently. Samsung made a few updates to it since I bought it about a year ago. Those updates, in my opinion, screwed things up. It's less user friendly after those updates. Disappointed!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Aloha Toks, thanks for taking the time out of your busy day to share your thoughts with us about your experience using the Samsung Galaxy S24 Ultra. As we strive to be innovative and make improvements on the design and functionality of our product line, your feedback is invaluable. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Please take the time to review, "Samsung phone or tablet unexpectedly powers off" to help resolve what you may be experiencing with your device. If you have any questions for us afterward or if you would like further assistance, please feel free to reach out to Support. Thank you for being a steadfast Samsung customer. - Debra
Bad speakers
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Speakers went bad after only using phone for 2 months
I would recommend this to a friendPhone is great, if camera is not important for you
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was really excited about getting this phone. At first it seemed awesome. But that was before i started using the camera. What a disappointment. Picture quality is worse than the s9 i had before this. I went to other reviews at various sites, and the consensus is like my opinion. I would return it today, but im overseas. Horrible stain on Samsung's reputation. Dont make the mistake i made.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Salutations Skip, thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S24 Ultra. We appreciate your candor. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. We would be more than happy to assist you with whatever you may be currently experiencing with your device, however, without having any details available regarding what you may be currently experiencing with your camera and without being able to ask you any probing questions, I recommend reach out to Samsung Support at your earliest convenience for further assistance and/or help with troubleshooting. Thank you for being a faithful Samsung customer. - Debra
S24 Ultra Sucks
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a fan of the phone. And it doesnt hold its value.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Salutations Michael, thanks for taking the opportunity to review your Samsung Galaxy S24 Ultra. Your feedback allows us to remain committed to constant innovation as we strive to improve the design and functionality of our product line. Without having any information available regarding what you may be experiencing with your Galaxy S24 Ultra and without being able to ask you any follow up questions to probe further, I suggest reaching out to us for further assistance and/or help with troubleshooting your device. Thank you for being a dedicated Samsung customer. - Debra
Not Good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The WORST phone ever. Commonly locks up and wont accept user input. Sometimes it wont respond and sometimes it is uncontrollably hyper sensitive. Auto rotate intermittently works but not too often. Save your money this thing is not worth the steep price or the aggravation.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings RichB, thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy S24 Ultra. We appreciate your critiques as we strive to innovate and improve on our product design and functionality. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. If your Galaxy device’s touchscreen is frozen or does not respond to touch, it doesn't necessarily mean something is wrong with your device. It could be something as simple as a faulty app or cracks in the screen that are causing the problem. Note: The part of the screen where the Navigation bar and Apps page meet at the bottom is not touchable by Android OS’s policy. Once the screen is turned off, it takes about a second to properly recognize touches again. You can rotate the Home screen of your Galaxy S24 Ultra automatically when your device’s orientation is changed from portrait to landscape. Without having more information available regarding what you may be experiencing with your device and without being able to ask you any follow up questions to probe further, I suggest contacting Support if you would like any further assistance and/or help with troubleshooting your device further. Thank you for being a dedicated Samsung customer. - Debra