Customer Ratings & Reviews

Hi there Abnersalazar, thanks for taking the available time out of your hectic day to share your thoughts with us about your Samsung Galaxy S24 Ultra. We are so happy to hear that you have been enjoying your new Galaxy S24 Ultra. If you have any questions for us or if you would like any assistance, we're always here for you! Feel free to reach out to Samsung Support at your earliest convenience. Thank you for being a faithful Samsung customer. - Debra

Hey TechmaniacA123, we appreciate you sharing your thoughts with us about your Samsung Galaxy S24 Ultra. We understand new devices can take some time to learn all of the new features and usage in your daily life. We will highlight the ways the Galaxy S24 Ultra has been updated from the previous model, an upgraded processor drives Galaxy S24 Ultra with NPU performance improved by 41%, GPU by 30% and CPU by 20% compared to Galaxy S23 Ultra. Its Vapor Chamber is 92% larger than its predecessor for improved heat dissipation. At 2600 nits, Galaxy S24 Ultra has the brightest adaptive display on a Galaxy yet. Plus, with Corning® Gorilla® Armor, the screen is less reflective than Galaxy S23 Ultra. Finally, Galaxy S24 Ultra has a 200MP Wide-angle Camera with ProVisual engine for AI enhancement. Galaxy AI has a wide range of uses from help with writing text messages in a range of tones from causual to professional, creating transcripts for meetings with voice distinction, live translate for calls, texts, and conversations in person, as well as picture and video editing features. You can also use Circle to Search by Google to quickly and easily find things you see out in the world without having to guess or find just the right buzz word to search, you can do this by taking a picture, or even when you are scrolling through your favorite social media app. We have a range of possiblities of this unique device available to peruse online if you are looking to see the multitude of ways this device can enhance your life on a daily basis. Thank you for being a Samsung customer. -Elizabeth

Hi there MntMan, we appreciate you sharing your thoughts with us about your Samsung Galaxy S24 Ultra. We understand new devices can come with a whole new set of features such as the brand new Galaxy AI. We would be happy to help you with the features you mention not operating as expected. If you are using a screen protector, we do recommend enabling the touch sensitivity feature, especially if you are wanting to also use fingerprint recognition. With regard to facial recognition, we have an article on our website "Use Facial recognition security on a Galaxy phone or tablet" to help with setup and usage tips and tricks to help you. If you are wanting to adjust the colors and settings on your display, we also have the full device manual available on our website to help with any aspect of your device. Thank you for being a Samsung customer. -Elizabeth

Salutations Jeffw, thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S24 Ultra. We appreciate your candor. Your Galaxy S24 Ultra display has better visibility than Galaxy S23 Ultra due to a higher peak brightness of 2600 nits and newly applied Corning Gorilla Armor. We're happy to hear that you're enjoying the rounded back of your device that allows for a more comfortable grip, the unified design with a satin finish for both the back glass and frame, the improved Armor Aluminum with better strength/hardness, and the Gorilla Glass Victus 2 on the front and rear of your device. Your new Galaxy S24 Ultra offers an intelligent all-day battery that allows you to watch videos for up to 30 hours and/or listen to music for up to 95 hours. There's so much to love! If you would care to share any other feedback with us regarding your recent purchase or if you would like any further assistance, please feel free to reach out to Samsung Support at your leisure. Thank you for being a faithful Samsung customer. - Debra

Hello there PIreviews, thank you for finding the time out of your lively day to share your sentiments with us about your Samsung Galaxy S24 Ultra. We value your feedback. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. If your Samsung S24 Ultra camera stabilizer isn't working properly, it could be due to a few reasons. Please check if your camera settings are correctly configured, then ensure the "Video stabilization:" is not set too high. Afterward, try restarting your phone and check for any physical damage to the camera lens. If you would like any further assistance or if you have any questions, please let us know by contacting Support. Thank you for being a steadfast Samsung customer. - Debra

Good day EnriqueC, thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy S24 Ultra. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Without having any details available regarding what you may be experiencing with your device and without being able to ask you any follow up questions to clarify what you have shared with us in your review, I recommend reaching out to Samsung Support if you would like any further assistance and/or help with troubleshooting your device. Thank you for being an unwavering Samsung customer. - Debra

Hey Dada, thanks for reaching out! It's awesome to hear your thoughts on the Galaxy S24 Ultra. This phone is all about staying charged up so you can make the most of every moment. With its 5000mAh battery, it's ready for anything – every app, every battle, and every adventure. We're thrilled that you and your family are loving the S24 Ultra! If you need anything, just reach out to Support, and we'll be more than happy to help. - Kelvin

Hi there GangaA, thanks for taking the time to review your Samsung Galaxy S24 Ultra. We appreciate your honesty as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Depending on your region and environment, your device may temporarily disconnect from your mobile network or have a slow network connection. This may be due to your subscribed plan, access region, and mobile network settings. Please take a moment to review, "Issues with mobile network connection on Samsung phone or tablet" to help resolve what you may be experiencing with your device. If you would like any further assistance afterward or if you have any questions for us, do not hesitate to contact Samsung Support at your leisure. Thank you for being a loyal Samsung customer. - Debra

Salutations JuanV, thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S24 Ultra. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. If your Galaxy phone or tablet is draining quickly and doesn't seem to charge at all, doesn't charge past 85%, doesn't charge when connected to a PC, or doesn't charge when connected to Samsung DeX, there are a couple of things that may be causing the problem. For example, you may simply need to replace a worn-out USB cable, or make sure you're using the correct charger. Take a moment to review, "Galaxy phone or tablet will not charge" when you have the available time to troubleshooting your device to help resolve what you have described to be experiencing. If you would like further assistance afterward, let us know by reaching out to Samsung Support. Thank you for being a faithful Samsung customer. - Debra

Greetings ClaireW, thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy S24 Ultra. We appreciate your feedback as it provides us the opportunity to remain innovative while improving the functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Samsung devices will not charge if moisture is present in the charging port when it is plugged in. This is a preventative measure added to avoid corrosion, and you will still be able to charge with a wireless charger on supported devices. A popup message will display in the event a charger is plugged in while moisture is present in the charging port. Please take a moment to review, "Moisture in water-resistant Samsung phone or tablet's charging port" to help resolve what you have described to be experiencing with your device. If you would like any further assistance afterward, do not hesitate to contact Support. Thank you for being a valued Samsung customer. - Debra

Salutations KersternM, thanks for taking the time out of your busy schedule to share your thoughts with us about your Samsung Galaxy S4 Ultra. We appreciate your candor as we make every effort to improve the design and functionality of our product line. If you would like to share any other feedback with us or if you would like any further assistance, please let us know by contacting Support. Thank you for being a faithful Samsung customer. - Debra

Hi there ErkelJ, thanks for taking the time to review your Samsung Galaxy S24 Ultra. We appreciate your honesty as we strive to provide the best products with superior functionality on the market to our customers. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. As you know, the Galaxy S24 Ultra offers a S Pen that has its own designated S Pen slot when not in use. Push the S Pen to click it out of its slot. When placing it back into the slot, click the S Pen again to lock it in place. If you would like any further assistance or if you would like to share additional feedback with us, feel free to contact Support at your leisure. Thank you for being a loyal Samsung customer. - Debra

Aloha Akuma, thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S24 Ultra. We appreciate your honesty as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Your Galaxy S24 Ultra's 5000mAh intelligent, all-day battery has long life that can allow you to watch videos for up to 30 hours or play music for up to 95 hours. If you're experiencing less than expected battery performance, please take a moment to review "Apps are draining battery on Galaxy phone or tablet," "Galaxy Battery - Optimization," "Get the most out of your Galaxy phone or tablet battery," and "Samsung phone battery drains quickly on 5G service" to learn how you can get the most out of your Galaxy battery. If you have any questions for us after reviewing these resources or if you would like any further assistance, feel free to contact Samsung Support. Thank you for being a faithful Samsung customer. - Debra