Customer Ratings & Reviews

The experience I had with BestBuy trying to pick up my Pre-Order at the Aurora Colorado BestBuy has been one of the worst customer service experiences I’ve ever had at any store! I walk in to pick up my pre-order on the 31st after waiting in line about 45 minutes. A representative attempts to process the pick up but they begin looking concerned at the screen without any explanation to me on what’s going on. After another 15 minutes, a team lead is called over and then she also is working on the computer with confused eyes. After another 15 minutes, the store Manager (Letty I believe is her name) comes over and doesn’t say “Hi” of even acknowledge my existence. Figured that was okay since she was busy helping the dozens of other people get their S24 Ultras. You can guess what she did looking at the screen. She makes a phone call to BestBuy customer support and after another 15 minutes she looks to me and says, “The system isn’t recognizing your trade in and I’ve opened a ticket with the technical team. I can’t release the device to you and I wouldn’t expect to pick up the device today. I’ll call you before I leave to give you an update.” I said this was awful to hear and if there was something she could offer me for the time I’ve waited and the overall experience. She then looked at me confused and said, “I can’t offer anything as it’s a technical issue and not a store issue.” This was devastating as I waited for over a week for the device and she was telling me there was nothing I could do to get one on release day and it could take DAYS to get! Everyone else was walking out with their devices but me for nothing I did! I didn’t get a call from her towards the end of the day so I went back into the store hoping for an update and turns out Letty had already left… That was news to me because she didn’t make a phone call to let me know which she said she would. I still don’t have a phone and who knows when I will get my device. I know Letty could have done something but was too lazy to call her manager to let me go home with the phone I paid for! I’ve spent tens of thousands at BestBuy buy throughout my customer history and I’ve always paid for their annual memberships. I felt like trash being sent home and told to wait… I doubt she’ll make me a priority this morning to get me a phone and is just waiting to hear back in a “ticket” which is probably being processed in another country for all I know in a completely different time zone… All I want is the phone I paid for!

Love it! Great features and the camera quality is absolutely amazing!!!

Overall I enjoy this phone. Its design is a bit clunky, but it has proven to be fairly sturdy. I am quite clumsy and drop it daily but it did not crack until it landed face first on top of a stone. The screen can be hard to see in daylight.

Excellent device with incredible battery life camera upgrade and charge speed. AI helps a lot with photo editing as well. The titanium body feels much lighter as well.

Very good camara and feactures. Better if it come with charger.

It is a good cell phone very useful, the camera is better than the iPhone has a very good range, I highly recommend it is very nice, it is wet with the rain and it has resisted the water.

Really good phone gets the job going on and dones.

I've been a user of the Galaxy phones ever since the first model. I love them. Also the camera is fantastic.

Excellent phone fast and great pictures, nice performance

I switched from Samsung FE to Pixel 8 Pro. After a few months, I switched back to Samsung, this time S24 Ultra. Love the phone in general and new AI features. I do like the square corners; personal preference. Still trying to figure out camera settings to better suit my needs. Camera on Pixel phone is still slightly better I think. I shipped the Pixel phone as trade-in. It never arrived at the trade-in center; I think it's lost or stolen. It's very hard to get support. online chat asked me to call; called the techsupport and he asked me to email trade-in center; emailed trade-in but haven't heard back. I just need my trade-in money back. ugh!

I purchased this phone as an upgrade from a Samsung A51 5g. With the A51, I was having issues due to not enough RAM, and this phone is much better in that respect. I really like that this phone supports Wifi 6. It has made accessing the internet much faster. While I haven't used the camera/video feature much, what use I have had, it functions great.

Nice phone , very fast so power full, butifurl pics get and everything work so good.

This phone is awesome with 512gb. I have not ran out of room yet to store anything. Seems to be fast at everything. Plays videos really smoothly

Great phone and have all features, i really enjoyed it

Love the phone. It was cheaper here than paying it off from the phone company

Best phone. Have had it for a year and very fast no issues

I like the size but and all what this can offer you

The absolute best phone with amazing pictures. I was able to purchase the phone with ease and received it fairly quickly.

Phone works awesome, and has a very stylish look as well

I Purchased it mainly for its camera and display. I even looked into iPhone 6 but S24 ultra seems to be a better option than iPhone . also it seems to be more valid for money. Also 512 GB iPhone will put a hole in pocket.