Last-Minute SavingsLimited quantities.Shop now

Skip to content
Gift Ideas
Main Content

Customer Ratings & Reviews

Your price for this item is $899.50
The comparable value price is $1,419.99

Customer reviews

Rating 4.8 out of 5 stars with 1068 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.9 out of 5 stars

  • Camera

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

96%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 48 Showing 941-960 of 1,068 reviews
  • Rated 1 out of 5 stars

    Very disappointed with phone and customer service

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this as an open item. Overall the experience was disappointing to say the least. I had purchased this phone 2 weeks prior and for no reason at all my order was cancelled and customer service did not help and had no answers. Not even the supervisor. I took it upon myself to reorder it, Again, it is an open box. The phone still had the previous owners phone numbers in the memory. Aside from that I kept having trouble with the phone, people couldn't hear me at times, it was slow, the battery would take forever to charge, the pictures came out blurry, Overall, I was disappointed, and I am returning it. My old phone Samsung Note 9 still works better than this one. I would have them side by side and my old phone was faster and better.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    All is good

    |
    |
    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    O purchased a Samsung S 24 Ultra. Its amazing. I love shopping at Best Buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good service

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was easy to place the order and when i picked it up the workers there were really nice and helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Terrific upgrade

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought because i could wither spend 300 on a new phone screen or splurge ona new phone and wowzers im glad i did.....0 regrets

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    excellent upgrade

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this was a hard to find item fr my daughter who is a picture taking nut. She loves the new phone!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    All Good

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far , have had a few weeks , mostly good except all the time spent to change phs and setting up the way you want.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best BUY

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can not imagine moving out of S series. Bought all three previous versions from Best Buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mother’s Day gift

    |
    |
    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife loves it and she was super excited of having it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm so happy with my new phone, I recommend 100% exceeded expectations.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional staff Nice staff Friendly staff Good price

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The selection of produducts is great. Even with brand new items. And the help with from Geek Squad is fantastic.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Perfect Gift.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this phone for my wife Birthday and Mothers Day present. She loves this phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung always sets the bar for Android

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love Samsung. I will stick with these guys to the very end

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love It!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded from a GS21+ (Worst phone ever). This one does great with 5G service unlike my previous phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The galaxy 24 ultra

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really love the payment plan by progressive leasing

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very great place

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The people were great. The product was something i really wanted and the staff helped me make the order

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Got at a very good price

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice phone and amazing service from BestBuy. Really happy with this purchase

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Delivered as promised

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ordered the Samsung s24 ultra. Delivered as promised. Very happy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    samsungs24ultra

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it was great phone and i was attended to in a very nice and exciting way that would make me wants to

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Purchase phone at store

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone and great customers service, staff very knowledgeable and friendly

    I would recommend this to a friend