Customer Ratings & Reviews
- Model:
- SM-S931UZSAXAA
- SKU:
- 10466390
Rating by feature
- Display Quality
Rating 4.9 out of 5 stars
- Camera
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.7 out of 5 stars
Customers are saying
Customers admire the product's excellent overall performance, impressive camera quality, and amazing battery life. They also appreciate its portability, convenient size, sleek design, light weight, and fast processor. However, a minor concern for some users is the limited storage capacity.
This summary was generated by AI based on customer reviews.
BrianM
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The information transfer from my previous phone took several hours. I felt I could have been better guided by the store representative. The Supervisor stayed with me after the store closed and that was comendable but the service was nothing like what I experienced before.
I would recommend this to a friendNot really for me
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It seems like a great phone. I wish I would have bought a simpler phone…as a 72 yr old I do not use half of the capability.
I would recommend this to a friendBrand response from Samsung
Posted .Salutations Sandy, thanks for taking the opportunity to review your Samsung Galaxy S25. Your feedback allows us to remain committed to constant innovation as we strive to improve the design and functionality of our product line. We understand that transitioning to a new device may often come with quite a bit of a learning curve. We try our best to mitigate this transition as much as possible by offering a wealth of resources to our customers. If you haven't checked out these resources, please feel free to do so at your leisure. We currently offer video tutorials, interactive simulators, device manuals, and software updates online to help you become better acquainted with your new device and its features. If you would like to share additional feedback with us or if you would like any further assistance, please let us know by contacting Support. Thank you for being a dedicated Samsung customer. - Debra
Missmyoldphone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not impressed. It looks exactly like an iph and now with the samsung updates it operates like an iph. I miss my old ph.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi KRMD, thanks for taking the time out of your day to share your thoughts with us about your Samsung Galaxy S25. As we strive to be innovative and make improvements on the design and functionality of our products, your feedback is invaluable. If you would care to provide additional feedback with us regarding your purchase or if you would like any further assistance, please feel free to contact Support. Thank you for being a cherished Samsung customer. - Debra
Camera did not work
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The camera did not work soon after I purchased the open-box item. BB staff conducted a diagnostics check and there were error codes. So, defective. BB staff made every effort to make me whole and I currently have a 25+.... so far so good.
No, I would not recommend this to a friendToo small!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am used to giant Flagship phones. At least 6.7 inch screen.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Smiley2023, thanks for sharing your sentiments with us about your experience using the Samsung Galaxy S25. If your Galaxy S25 is too small for your liking, please take a look at the Galaxy S25+, the S25 Ultra, and the Z Fold7. These larger screen options of these devices may be better suited for your liking. If you have any questions or if you would like any further assistance, please do not hesitate to reach out to Support. Thank you for choosing Samsung! - Debra
Do NOT trust BestBuy "Open Box Excellent"!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Even though it was checked out by BestBuy Geek Squad, it would only charge to 4%. BB then ordered replacement which BB then cancelled a few hours later with no explanation. What a big waste of time dealing hours with BB Chat and ultimately getting nowhere. Do not trust BB Certified Open Box. BB made it my problem to solve their problem. At one point, I was told to drive 30 miles to exchange it. Never again!
No, I would not recommend this to a friendThe phone is locked
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This phone still locked i trust best buy the phone is full unlocked i loss my money
No, I would not recommend this to a friend- Pros mentioned:Overall performance
Awesome
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sst phone ive had so far... i go through a lot of phones and love thjs
I would recommend this to a friend Cellphone
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cellphone was stolen before it was delivered. Fedex was delivery ompany. Took to long for issue to be resolved. Credit card had money returned to it.
No, I would not recommend this to a friendThis is a piece of crap
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If I could give this phone a negative 20 stars I would. I've had this phone for a couple of weeks bought it brand new over $800 and it no longer is working. No one can hear me unless I use a Bluetooth headset. I called best buy, and they said call Samsung cause the return window is only a few days. Horrible experience and a waist of almost $900. Samsung will send me a refurbished phone. This a total scam.
No, I would not recommend this to a friendSmall samsung galaxy review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This phone is expensive and small the camera is nice it has flash
I would recommend this to a friendBrand response from Samsung
Posted .Hey there MicheliaV, thank you for sharing your thoughts with us about your experience using the Samsung Galaxy S25. We appreciate your feedback as we continue to strive to improve the functionality and performance of our product line. We're happy to hear that you're pleased with your camera functionality so far. If you would like to share additional feedback with us or if you would like any further assistance, please let us know by contacting Support. Thanks for being a loyal Samsung customer. - Debra
False advertising
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didnt have the color i wanted and payed for had ton settle for another color
No, I would not recommend this to a friendHonestly embarassing for samsung
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would go into great detail, but theres simply no point. My iphone 14 functioned better than this.( To put it bluntly)
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hey there Dzbuys, thank you for taking the time to share your experience with using the Samsung Galaxy S25. We would love to hear more about what you've experienced with your Galaxy S25, if you would like to share more details. The advertised Galaxy S25 is a significant upgrade over the iPhone 14 with a much faster Snapdragon 8 Elite chip, a superior 120Hz AMOLED screen with higher brightness, a versatile triple camera with 3x optical zoom, more RAM, USB-C, faster charging, and AI features. If you would like any further assistance, please do not hesitate to contact Support. Thanks for being a a valued Samsung customer. - Debra
Defected
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It didn't work. Defected, was afraid to purchase again.
No, I would not recommend this to a friendBad phone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The phone sucks. I had for a few days and it's completely stopped working.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there AvaMarie, thanks for taking the time out of your day to share your thoughts with us about your Samsung Galaxy S25. Your feedback allows us to continue to strive in providing the best products with superior functionality on the market to our customers. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. We would be more than happy to assist you with what you may be experiencing with your new device but we need more information regarding what may be occurring before we can do so. Please feel free to reach out to Support at your leisure for further assistance with troubleshooting your device. Thank you for being a faithful Samsung customer. - Debra
- Pros mentioned:Battery life, Overall performance
Great phone, great buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far i really like it the camera is nice and the phone runs smooth and doesn't heat up, so far im not thinking about going back to apple. The battery is very good im a active user so im constantly on my phone and it would stay changed talking about it would be at 100% for a few hours then go down one percent. So im very happy with my purchase.
I would recommend this to a friend - Pros mentioned:Overall performance
My Samsung S25
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I dropped my old Samsung cell phone one too many times, and had to buy another. I tried another phone several years ago, but went back to Samsung...I love the phone, and it takes great pictures!
I would recommend this to a friend - Pros mentioned:Camera quality
Samsung s25
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect phone . I love it. Excellent for photos, games
I would recommend this to a friend - Pros mentioned:Overall performance
Happy purchase of 2026 *******
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice phone works fine, not phone savvy, but learning !
I would recommend this to a friend - Pros mentioned:Overall performance
Awesome
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My new samsung galaxys25 is super cool, i got great deal from Best buy .
I would recommend this to a friend