Customer Ratings & Reviews
- Model:
- SM-S931UZSAXAA
- SKU:
- 6612281
Rating by feature
- Display Quality
Rating 4.9 out of 5 stars
- Camera
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.7 out of 5 stars
Customers are saying
Customers love the Galaxy S25 128GB (Unlocked) for its overall performance, camera quality, and battery life. Many appreciate its size and portability, as well as its design, weight, and color options. However, some customers feel that the storage capacity could be larger and suggest opting for the 256GB version.
This summary was generated by AI based on customer reviews.
Samsung
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good stuff i enjoy the phone. Samsung us known for reliability.
I would recommend this to a friendSamsung FTW!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good. I got this gift as a upgrade for the pops. He deserved it. Had one 5 yrs ago. Can't beat Android and especially Samsung!
I would recommend this to a friendPhone
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my new phone. The camera specifically. It has a super zoom i love it.
I would recommend this to a friendSamsung
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality, excellent customer sercives and good prices
I would recommend this to a friend- Pros mentioned:Camera quality
Camera No Longer Will Focus
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought the phone in Feb, and by March the camera wont focus on one lens. Tried all the suggested fixes and finally did the factory wipe and reset . Same problem, it seems to be common. The camera quality was a determinating factor for choosing the phone.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Salutations KevinG, thanks for taking the time to share your thoughts with us about your experience using the Samsung Galaxy S25. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. When you want to take a picture, your camera should focus on a subject when you touch it on the screen. If Tracking auto-focus is on, your camera will be locked to that person or item for 3 seconds. Because it is focusing on one thing, it may seem like the camera is not focusing on the entire scene. This can be prevented by turning off Tracking auto-focus. Cleaning the camera's lens will also help. Feel free to check out, "Galaxy phone or tablet camera does not focus on the subject" to help resolve what you've described to be experiencing with your camera functionality. Let us know afterward if you would like further assistance by contacting Support. Thank you for being a faithful Samsung customer. - Debra
Learning
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wish it included a tutorial, and set up. I needed more help learning new phone.
I would recommend this to a friendSamsung galaxy s25
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing high-end device. The best. Grateful for the purchase and service provided
I would recommend this to a friendSamsung s 25
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it! Just needed an upgrade to the 23fe i had .. and my phone place didnt hsve these out yet, so went to BB to purchase it.
I would recommend this to a friend- Pros mentioned:Size
Samsung review
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice phone. Small and sleek. The battery life isn't great.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Salutations CaryW, thank you for taking the opportunity to share your feedback with us about your experience using the Samsung Galaxy S25. We value your candor as we improve the performance and functionality of our product line. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. We're happy to hear that you're overall pleased so far with your Galaxy S25. If you're experiencing less than expected battery life on your device, please take a moment to review, "Apps are draining battery on Galaxy phone or tablet," "Galaxy Battery - Optimization," "Get the most out of your Galaxy phone or tablet battery," and "Samsung phone battery drains quickly on 5G service" to help resolve what you may be experiencing with your battery. Let us know if you have any questions or if you would like any further assistance afterward by reaching out to Support. Thank you for choosing Samsung! - Debra
Upgraded phone
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great customer service. Great product. Highly recommend.
I would recommend this to a friendS25
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great phone so far. Grrat customer service .. A little different than my samsung note.
I would recommend this to a friendSamsung
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Is good investment i like.........................
I would recommend this to a friendI expected more
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like it a lot, but the camera doesn't seem special to me. The Gemini's intelligence never responds well, and the real-time translation function for listening or speaking is very poor. It translates anything else. I expected more.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Howdy JorgeA, thank you for sharing your feedback with us about your experience using the Samsung Galaxy S25. We value your candor as we continue to improve the functionality and performance of our product line. The Galaxy S25 camera excels in bright conditions, offering vibrant detailed photos and unsurpassed portrait mode. To fix Gemini not responding properly, please clear the cache and data for the Gemini and Google apps, then reboot your device, and ensure your phone's software and the Gemini app are fully updated. Please feel free to review, "Use Live Translate on Galaxy phones and tablets" to learn more about utilizing this awesome feature. Feel free to contact Support afterward if you have any questions or if you would like any further assistance. Thank you for being a devoted Samsung customer. - Debra
Samsung S25
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do I really need to leave one? Everybody know Samsung is the real deal and always will #Boom
I would recommend this to a friendDont do it
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ai features are confusing not a fan duplicates a bunch of gallery creates different folders i regret getting this it filled up my storage quick due to this
No, I would not recommend this to a friendTitle: Disappointed – Phone Died Within a Week
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased the Samsung Galaxy S25 from Best Buy on July 11. Right from the start, it had trouble turning on and would automatically reset itself. By the 8th day, it completely stopped working. The phone overheated, and I'm not even sure what caused it. I had no choice but to return it today. Very disappointed, especially considering it’s a brand-new device. I expected better performance and reliability from Samsung.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello RkRomeo, thanks for sharing your recent experience with using your Samsung Galaxy S25. We appreciate your candor as we seek to improve the functionality and performance of our product line. Samsung provides a 12-month warranty on your product for manufacturing defects in materials and workmanship. We understand how frustrating it may be to have a device that may not be functioning as intended. Please take a moment to review, "Samsung phone or tablet reboots repeatedly," "Samsung phone or tablet will not power on or off," and "Keep your Galaxy device at its normal operating temperature" to help resolve what you've described to be experiencing with your device. If you would like to share any other feedback with us afterward or if you would like any further assistance, please feel free to reach out to Support at your leisure. Thank you for choosing Samsung! - Debra
BrianM
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The information transfer from my previous phone took several hours. I felt I could have been better guided by the store representative. The Supervisor stayed with me after the store closed and that was comendable but the service was nothing like what I experienced before.
I would recommend this to a friendNot really for me
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It seems like a great phone. I wish I would have bought a simpler phone…as a 72 yr old I do not use half of the capability.
I would recommend this to a friendBrand response from Samsung
Posted .Salutations Sandy, thanks for taking the opportunity to review your Samsung Galaxy S25. Your feedback allows us to remain committed to constant innovation as we strive to improve the design and functionality of our product line. We understand that transitioning to a new device may often come with quite a bit of a learning curve. We try our best to mitigate this transition as much as possible by offering a wealth of resources to our customers. If you haven't checked out these resources, please feel free to do so at your leisure. We currently offer video tutorials, interactive simulators, device manuals, and software updates online to help you become better acquainted with your new device and its features. If you would like to share additional feedback with us or if you would like any further assistance, please let us know by contacting Support. Thank you for being a dedicated Samsung customer. - Debra
Camera did not work
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The camera did not work soon after I purchased the open-box item. BB staff conducted a diagnostics check and there were error codes. So, defective. BB staff made every effort to make me whole and I currently have a 25+.... so far so good.
No, I would not recommend this to a friendMissmyoldphone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not impressed. It looks exactly like an iph and now with the samsung updates it operates like an iph. I miss my old ph.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi KRMD, thanks for taking the time out of your day to share your thoughts with us about your Samsung Galaxy S25. As we strive to be innovative and make improvements on the design and functionality of our products, your feedback is invaluable. If you would care to provide additional feedback with us regarding your purchase or if you would like any further assistance, please feel free to contact Support. Thank you for being a cherished Samsung customer. - Debra