Customer Ratings & Reviews
- Model:
- SM-S936UZSAXAA
- SKU:
- 6612715
Rating by feature
- Display Quality
Rating 4.9 out of 5 stars
- Camera
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
Customers are saying
Customers recognize the Galaxy S25+ 256GB (Unlocked) as a great device with top-tier camera quality and great battery life. Many appreciate its lightning-fast processor and overall performance. The phone's size, ease of use, and design are also well-received.
This summary was generated by AI based on customer reviews.
Ok phone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good phone but could not get used to the system. The display feels a little slow
I would recommend this to a friendBrand response from Samsung
Posted .Greetings StephanieJ, thanks for taking the opportunity to share your feedback with us about the Samsung Galaxy S25+. We appreciate your thoughts as we improve the functionality and performance of our product line. We realize that transitioning to new devices can often feel overwhelming. Have no worry, we have a wealth of resources available to help our customers make the transition as seamless as possible. We offer device manuals, software updates, interactive simulators, and video tutorials online that are available for your review. If you would like to share additional feedback with us or if you would like any further assistance, please feel free to contact Support at your leisure. Thanks for being a loyal Samsung customer. - Debra
Samsung 25+
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is same as old phones no news no happy for a new phone and paying a $$$$$ I am feeling using my old one
No, I would not recommend this to a friendBrand response from Samsung
Posted .Aloha Silvia, thanks for reaching out to share your sentiments with us about your experience using the Samsung Galaxy S25+. We value your thoughts as we strive to improve the functionality and performance of our product line. Without having more details available regarding what you may be experiencing with your device and without being able to probe further, I suggest reaching out to Support if you would like further assistance. Thanks for being a faithful Samsung customer. - Debra
Don't waste money on warranty!!
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would put zero stars but, it forces you to put one star. I purchased phone in May 2025 along with full warranty plan for replacement through Geek Squad. Phone now has issues and I find out that the $160 warranty package I paid for in full was canceled by Best Buy on 12/8/25. Then they are going to only refund $61. Beyond disgusted with service on this. Geek squad reps only reponse was that its canceled and they can't help. Can't even provide a number of whom I can speak with to get the phone fixed.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Good day CarolinemarieH, thanks for reaching out to share your thoughts with us about your experience using the Samsung Galaxy S25+. Your candor allows us to improve our product line. Samsung provides a 12-month warranty on your device for manufacturing defects in materials and workmanship. Please feel free to contact Support for further assistance with troubleshooting your device. Thank you for being a valued Samsung customer. - Debra
Great phone!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You might want to consider buying it new, just to be safe. You never know what you might end up with when it's used.
I would recommend this to a friendBrand response from Samsung
Posted .Hello Markos, thank you for finding the time out of your day to share your sentiments with us about your Samsung Galaxy S25+. We appreciate your feedback as it allows us to improve the design and functionality of our product line. If you would like to provide additional feedback with us regarding your purchase or if you would like any further assistance, please feel free to reach out to Support. We'd love to hear more from you! Thank you for being a treasured Samsung customer. - Debra
Stolen
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was stolen from my front door within 10 minutes of delivery from FedEx. Both FedEx and Best Buy have determined it is not their fault so I do not have this device to rate at this time. I don't understand why Best Buy didn't require a signature when shipping a $1000 device.
No, I would not recommend this to a friendPhones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No a good experience in this store just try to sell with out giving full details of price and Product
I would recommend this to a friendDon’t buy from bestbuy.com
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wish I could tell you about the phone, but I never actually received it. Best Buy decided to ship me an empty box then I opted to pick it up in store which was delayed twice and the customer service had no sense of urgency or any inkling of care. If any of you have ever tried to make a phone call to Best Buy you might be aware that it is next to impossible. If you don’t know the keywords or phrases to say to get connected to an actual person. By the second delay, any patient I had left was gone. For those of you thinking about ordering online, don’t. Just go in a store.
No, I would not recommend this to a friendOpen box cell phone, not cleared of prior owners i
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Open box, as best buy low amount of staff did not have time to stock the shelves from when the truck came in days before and i was doing as exchange within 12 days due to speaker problems. The open box, i leaned the next day, was never cleared of
No, I would not recommend this to a friendFor the price everything should work.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice phone if it worked properly? I tried 3 S25 plus phones and all had the same issue with the Auto capitalizing not working. I took this phone to 2 repair shops and the geek squad and not 1 place could fix this issue?
No, I would not recommend this to a friendBuyer beware. Shop elsewhere.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do NOT order this during this sale. You will not get your package and theyll claim it's lost. Save yourself and shop elsewhere
No, I would not recommend this to a friendHorrible service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would not recommend there service they didn't even send me the phone instead a charger in a phone box.
No, I would not recommend this to a friendShark Vacuum: Rotator Pet
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This Shark is a great choice for pet owners. I picks up the hair of our long-haired cat from carpeting and wood floors. On the wood floors, it picks up the hair without blowing it around. Haven't had hair-wrap. Love the HEPA filter!
I would recommend this to a friend- Pros mentioned:Overall performance
Good product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Robust and sturdy phone. No issues with the device.
I would recommend this to a friend Perfect
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am very pleased with the service provided inside the store Best Buy and purchase. I love my new phone so much! Customer service was excellent! Thank you ZANE! You are the Best one employee!
I would recommend this to a friend