Appliances Memorial Day SaleFree delivery. Ends 6/3. Terms apply.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

$1,659.99

Customer reviews

Rating 4.7 out of 5 stars with 198 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.9 out of 5 stars

  • Camera

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

There aren't enough negative mentions yet.
95%would recommend to a friend

Customers are saying

Customers consistently note the Galaxy S25 Ultra 1TB (Unlocked) for its overall performance and excellent camera quality in various lighting conditions. Many appreciate the high storage capacity and great battery life. The fast processor and other great features are also well-received. There were no cons mentioned for this product.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 10 Showing 181-198 of 198 reviews
  • Rated 5 out of 5 stars

    Best Buy stores are best to buy in the world

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy actually is a "best buy". I got a brand new phone at $109 lower price than the market

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung s25 ultra

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service from the guy in charge of Samsung

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing Samsung 225 ultra

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My experience with Best Buy amazing more then Samsung official website

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good deal for the price

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as intended - purchased for the space as T-mobile did not carry this storage size.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone the camera take awesome pictures and the processor and video play is great

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Don't Buy

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Disappointing. The quality of phone conversations is poor. Conversations are garbled and sometimes snatched. The person is talking, but the sound disappears for a few seconds, only to return most of the time. The phone's quality is noticeably inferior to that of past Samsung phones I've purchased. I spent over $1000.00 for this poor experience. When you spend your money, you should enjoy the experience. I am not enjoying this. I have returned it upgraded, and the performance is still poor.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello there DianeP, thanks for taking the opportunity to contact us about your experience using the Samsung Galaxy S25 Ultra. Your valuable input is appreciated as we continue to improve our product line based upon our customer feedback. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. There are a few things that can cause issues with the speaker while you are on call or listening to audio playback through your Galaxy phone. For example, there could be an external device where the audio is being redirected. It's also possible that a software problem or physical damage is causing the issue. Please check out, "Speaker not working on Samsung phone" and "Microphone issues with Galaxy phone or tablet" to help resolve what you may be experiencing with your device. If you would like any further assistance afterward, do not hesitate to contact Support at your leisure. Thank you for being a devoted Samsung customer. - Debra Samsung

  • Rated 5 out of 5 stars

    Samsung Galaxy S25 Ultra

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best device out currently hands down! I'll take a samsung over iphone any day.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    SATISFACTION TO THE MAX.

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the s25 ultra. in my opinion, Not a lot of phones can beat this awesome tech!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Absolutely brilliant

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm stoked with my upgrade! Forever a samsung fan!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Phone

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I LOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOVE THIS PHONE OMG

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Phone s25

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well, considering my s twenty five still doesn't work completely is pretty annoying.And when I bought the phone I neither got a samsung.I d nor a samsung account and when I went back three times I got three different phones and nothing was resolved display

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    AVOID IF YOU CAN! (No the phone but “best buy”)

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    (No the phone but “best buy”) I inquired with the seller to confirm the expected delivery date for the phone, specifically asking if I would receive it by February 7th. The seller assured me that I would. However, today is February 11th, I have yet to receive the phone or any satisfactory explanation regarding the delay, other than “the device is delayed”. I KNOW THAT!!! Iwould appreciate further clarification on when I can expect to receive it.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Galxy cellphone

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not working so good when i am out of the country.mabe its becouse the service i am now or i dont understand why it didn’t work with it

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    S25 Ultra

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My phone is great, however, I was told I would receive $500 trade-in for my phone and now I'm being offered only $100, so I was lied to on my trade-in amount, from Best Buy.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    The open box 1tb i purchased for 1200

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchase that open box for 1200 on feb 13, its glitching and now they are selling it for 1300 cmon best buy .

    No, I would not recommend this to a friend
  • Pros mentioned:
    Storage capacity

    Rated 5 out of 5 stars

    ULTIMATE PHONE

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I finally decided to upgrade my phone. I was tired of taking blurry photos at all of the concerts. It definitely has great features, and with the 1 TB storage, I don't have to worry about hitting my capacity.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Phone

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's working well, I appreciate the product. Is there a higher version of 25 ultra?

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Xfinity is not supported

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great phone when you are not using Xfinity carrier otherwise its snot going to work if its Xfinity. s25 series doesn't support Xfinity provider.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there WahabA, thanks for taking the time out of your day to share your thoughts with us about your Samsung Galaxy S25 Ultra. We appreciate your feedback greatly. The advertised unlocked Galaxy S25 Ultra is compatible with AT&T, Boost Mobile, Cricket, Google Fi, H2O Wireless, Mint Mobile, Sprint, T-Mobile, Ultra Mobile, US Cellular, and Verizon. If you would like to share additional feedback with us or if you would like any further assistance, please do not hesitate to contact Support. Thank you for being a faithful Samsung customer. - Debra Samsung