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Customer Ratings & Reviews

$1,149.97
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Comp. Value: $1,299.99

Customer reviews

Rating 4.8 out of 5 stars with 1481 reviews

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Rating by feature

  • Display Quality

    Rating 4.9 out of 5 stars

  • Camera

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

97%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 68 Showing 1,341-1,360 of 1,481 reviews
  • Rated 5 out of 5 stars

    I got it for my mom

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is amazing, has good quality and the color is just beautiful

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Don't recommend

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone was great for work. Meetings on one side and research on the other. When samsung had an update, it made me have to purchase another phone altogether. The repair would have been just as much as the cost of the phone. I don't recommend for long term use.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Good day CMW76, thanks for providing us with detailed feedback regarding your experience using the Samsung Galaxy S25 Ultra. Your constructive feedback allows us to make improvements on our devices. Samsung offers a 12-month warranty on your device for manufacturing defects in materials and workmanship. Software updates are like oil changes and tune-ups for your phone or tablet - they keep things running smoothly. They also help improve the user interface, enhance security, and remove minor bugs. We recommend updating the software whenever a new version is available so you can make sure your device stays in tip-top shape. Without having any details available regarding what you may have experienced with your Galaxy S25 Ultra and without being able to ask you any follow up questions to probe further, I suggest contacting Support if you would like any further assistance. Thanks for being a devoted Samsung customer. - Debra Samsung

  • Rated 5 out of 5 stars

    Great customer service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The person helping me that day was on point.got me in and out.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Galaxy S25 Ultra – A True Powerhouse

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Samsung Galaxy S25 Ultra is simply outstanding! The 6.9-inch display is bright, vibrant, and smooth, making streaming and gaming an absolute joy. The camera system is next-level—crisp details, incredible zoom, and stunning low-light shots. Performance is lightning fast with the new processor, and multitasking feels effortless. The battery easily lasts through the day, even with heavy use, and the sleek design gives it a premium feel in the hand. Best Buy made the experience even better. The manager and customer service team were knowledgeable, patient, and made sure I left with everything I needed. If you want a phone that combines cutting-edge performance, beautiful design, and top-tier camera quality, the S25 Ultra is the way to go!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this phone. I love Artificial Intelligence and. It helps me a lot with my work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice phone

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this phone so much it’s my baby. Great quality!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Samsung No Go

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had multiple issues with this phone connecting to my car screen through Android Auto. It was fine until they kwpt doing updates. None of the updates have fixed it. My texts no longer sync up to my car through bluetooth, either. Calls are repeatedly dropped when I have multiple bars. I should have gone with the cheaper Motorola.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hey Nope, thanks for taking the time to share your sentiments wits us about your experience using the Samsung Galaxy S25 Ultra. We appreciate your thoughts as we improve the functionality and performance of our product line. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. You can connect your Galaxy phone to your car in a variety of ways, such as, Bluetooth, USB or AUX cables, or the Android Auto app. If you’re having trouble connecting your phone to your car, you can check out our helpful tips and tricks to resolve the issue and reestablish the connection. Check out, "Unable to connect Galaxy phone to a car" and "Dropped calls on a Samsung phone" to help resolve what you've described to be experiencing with your device. Please feel free to reach out to Support if you would like any further assistance afterward. Thank you for being a faithful Samsung customer. - Debra Samsung

  • Rated 5 out of 5 stars

    Great phone nice upgrade

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice phone. I like the fact that it is rounder on the edges than the S24 Ultra. It seems lighter also. Overall a great phone

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice phone but I'm tired of Gemini AI

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice phone but I'm tired of Gemini AI and no way to turn it off

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Galaxy phone

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My mom loved it it was gift very good quality highly recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing Service!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing Service!! seemless purchase. Great quality product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the color like it so much i bout another for my daughter

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Beast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone is a beast i would only recommend to those people whose hand is big

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone, great pictures and Voice translation and easy to pick up

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    7101 4th avnue 11209 Brooklyn NY

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a good product. I would recommend buying it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent experience with Best buy all the time + quality equipment

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    S25 ULTRA

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing Phone. Large screen, exceptional functions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best phone I've ever had

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing Phone. The AI featurs on this phone really separates it from the rest. The camara is amazingly clear. All around a phone worth every penny

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone. Decided to finance it. Love the stylus

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    S25 ultra

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use it all the time, so good so far. Highly recommend

    I would recommend this to a friend