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Customer Ratings & Reviews

$1,149.97
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Comp. Value: $1,299.99

Customer reviews

Rating 4.8 out of 5 stars with 1481 reviews

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Rating by feature

  • Display Quality

    Rating 4.9 out of 5 stars

  • Camera

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

97%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 72 Showing 1,421-1,440 of 1,481 reviews
  • Rated 5 out of 5 stars

    S25 ultra

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Likes it...can't go wrong with samsung............

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a Good phone my wife loved it and excelent picture

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Store personals

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone sales persons works for Verizon in the store. I have AT&T service and I was told my the salesman that they would show me where the phones are but Verizon customers come first. I asked for the store manger and was told he normal is not at this store because he runs more than one store. Not sure what that means. Had to go to At&T store to help with my concerns.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    S25 ultra

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best phone of the world. A lot of better than apple

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone,I like the shape of the phone..satisfied

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Loved

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved loved loved loved loved loved loved loved loved

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    S25 ultra phone

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung S-25 ultra nice phone 256 GB lite weight best color

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New droid

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice phone my granddaughter will be very happy.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Camer lens

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a good phone itself the camera lens zoom needs work. I could but a camera for the same peoce and get better results whem zooming. Camera lenses needs work

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Aloha DanielH, thanks for taking the time out of your busy day to share your thoughts with us about your experience using the Samsung Galaxy S25 Ultra. As we strive to be innovative and make improvements on the design and functionality of our product line, your feedback is invaluable. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. We would be more than happy to assist you with whatever you may be experiencing with your camera quality, however, we need more details regarding what may be occurring before we can do so. Please do not hesitate to reach out to Support if you would like additional assistance. Thank you for being a steadfast Samsung customer. - Debra Samsung

  • Rated 2 out of 5 stars

    Open box..better to be patient

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It s just alright...no firework!! Bought as open box..the price went cheaper on brand new on Samsung deals and more storage:(

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Good t9 br back in android

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had been an android user and i always love using the samsung brand, though its getting more expensive now a days

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Junk right out of the box.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolute junk. The facial recognition for screen unlock wouldn't record my face right out of the box. Genius Bar couldn';t fix it, said to call Samsung. Samsung customer support, if you can call it that, wanted me to do a factory reset, as though that were going to solve the problem when it didn't work new from the factory. Now they want me to take it in to a service center in downtown Boston, requiring me to both take time off from work and pay $60 to park. On top of that, they're already gearing up to deny a warranty claim, saying I must have done something to break it. They also acted like I was negligent from buying it from Best Buy, which they described as a third party seller. That's what I get from a $1,300 phone? I'm done with Samsung products.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Phone

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my Samsung from best buy and they made sure to answer all my questions.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Price drop

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everyone knows it. It’s Samsung they’ll release another one shortly. And price drop will be massive on this one. Besides I’m writing this review in hopes of getting some reward money. Which is very unlikely.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Whatsapp does not work.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Whatsapp doesn't work on this phone. It doesn't let me install it.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Samsung s25 ultra

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its ok. But im not used to have an android. So basicallyi used to have a iphone all the time.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not unlocked

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Item was listed as unlocked, but it was locked AT&T, so I couldn’t activate it

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Worst customer service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product itself is awesome but the Spring Meadows BestBuy is one of the worst stores. I bought the ohone on February 14th exchanging mg iPhone 15 Pro for a trade-in amount of 900$. The trade-in amount is not deposited yet yo my paypal account. I wnet to the store and was told i need to call the customer care and customer care says they cant figure out. All of this is after i handed the phone to a bestbuy employee behind the counter.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    The option that Best Buy gave me to buy my phone t

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my phone but the 2026 is better than a 2025 but Best Buy trick me because they say they didn't had a 2026 but they did and they sold me the 2025 I'm disappointed but I will pay my payment and try to get another one soon thank you for your response

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Wait for next model

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ak amid Samsung user, previuosly owned all galaxy and flip series. But this phone should come with better enhancement. They also removed Bluetooth functionality from spen

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Mehul, thanks for taking the time out of your day to share your thoughts with us about your Samsung Galaxy S25 Ultra. As we strive to be innovative and make improvements on the design and functionality of our products, your feedback is invaluable. Although the Galaxy S25 Ultra lacks Bluetooth connectivity, many hands-free features seamlessly function when utilizing one of our wearable devices. Also, the S25 Ultra's advanced multimodal capabilities will revolutionize the way we interact with our devices, while key creative S Pen functionalities remain, including drawing, jotting down ideas, and giving feedback on documents. If you would like to share any other feedback with us or if you would like any further assistance, please let us know by contacting Support. Thank you for being a cherished Samsung customer. - Debra Samsung