Customer Ratings & Reviews
- Model:
- SM-S938UZKAXAA
- SKU:
- 10406913
Rating by feature
- Display Quality
Rating 4.9 out of 5 stars
- Camera
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
to a friend
heating issue
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Experiencing a heating issue with my brand-new phone.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Good day JayantN, thank you for finding the free time to share your thoughts with us about your Samsung Galaxy S25 Ultra. We value your candor as we continue to strive to improve our product line based upon our consumer feedback. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. All Galaxy devices have a set temperature range, where they operate at their best. While they may feel warm under certain conditions, like charging, this does not affect the device's lifespan or performance. However, if your devices get too warm, it could cause some issues. Please take a moment to review, "Keep your Galaxy device at its normal operating temperature" to learn some awesome tips on keeping your device within its perfect temperature threshold to avoid the possibility of overheating. Let us know if you have any questions for us or if you would like any further assistance by contacting Support at your leisure. Thank you for being an unwavering Samsung customer. - Debra
Bad packaging phone and false advertising
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bad packaging. Wanted to report it. No communication
No, I would not recommend this to a friendGalaxy s25 android cell phone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Serious speaker problems. Had to return prior to 12 day replacement period
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there IreneS, thank you for taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We know how frustrating it is when you have a new device that is not operating as intended or expected. We have some great resources available to help our customers troubleshoot the frustrations they are experiencing, including the speaker titled "Speaker not working on Samsung phone". We also have our team of experts available to assist you any time you have questions, or experience any thing out of the ordinary with your Samsung products. Thank you for being a Samsung customer. -Elizabeth
iPhone is way better
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is very buggy, my phone is new and it already freezes every now and then, some apps don't work correctly among many other little flaws that make this phone not worth over an iPhone, I honestly regret my curiosity of trying something different
No, I would not recommend this to a friendHorrible employee
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor customer service made the entire purchase a bad experience. Product worked well but I would recommend purchasing through a different retailer.
No, I would not recommend this to a friendBad service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sorry to say but service wise was bad..i never got the phone because it was stolen upon delivery..i spoke to best buy representatives and they didn't do nothing about it before the phone was stolen..
I would recommend this to a friendBroken $1000 phone.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am very disappointed in this phone. I purchased it from Best Buy and after 16 days i was mailing it into Samsung because of a mother board problem. I spoke to Best buy and they told me Samsung would handle it. I got thw phone bacl from Samsung and everything seemed fine for 5 days. Then while i was on vacation the hotspot quit working and GPS was not accurate. I wish i wiuld have stayed with thw One Plus 13
No, I would not recommend this to a friendThis is bad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Phone was dead, it took forever to charge. I took it back to the store. best sucks. They charged me too much to get a screen protector.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Creed, thanks for taking the time to share your thoughts with us about your experience using the Samsung Galaxy S25 Ultra. Your feedback allows us to continue to strive in providing the best products with superior functionality on the market to our customers. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Batteries can drain when your device sits unused. If you're experiencing less than ideal battery life on your device once fully charging it, please take a moment to review "Apps are draining battery on Galaxy phone or tablet," "Galaxy Battery - Optimization," "Get the most out of your Galaxy phone or tablet battery," and "Samsung phone battery drains quickly on 5G service" to help resolve what you may be experiencing. Let us know if you would like any further assistance afterward by contacting Support. Thank you for being a faithful Samsung customer. - Debra
Dont like samsung
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Same old samsung.Last samsung. The texting keys are really bad
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there KeithW, thanks for reaching out to share your feedback with us about your experience using the Samsung Galaxy S25 Ultra. We value your candor as we continue to improve our product line. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. We would be more than happy to assist you with whatever you may be experiencing with your device but without having any details available regarding what may be occurring and without being able to ask you any follow up questions to probe further, I recommend contacting Support if you would like further assistance. Thank you for being a valued Samsung customer. - Debra
The battery does not dilate it.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The truth is that my battery does not dilate, I honestly do not know what happens if I only have two months with my phone and the battery does not work for him.
No, I would not recommend this to a friendVERY DISAPPOINTED
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Some of the features from Verizon did not work because Samsung stop installing the software for those features to work. There is a big difference between an unlocked phone an one from a carrier.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Size296, thank you for finding the time out of your day to share your sentiments with us about your Samsung Galaxy S25 Ultra. We appreciate your feedback as it allows us to improve the design and functionality of our product line. Without having more information available and without being able to ask you any follow up questions to probe further, I recommend reaching out to Support for further assistance and/or help with troubleshooting. Thank you for being a loyal Samsung customer. - Debra
Best buy sells junk
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after 16 days, two days late to return, I will never buy anything from there again.
No, I would not recommend this to a friendCustomer service bad
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Phone was to be unlocked. But not. 1 hour hassle. Don't buy unlocked.
I would recommend this to a friendJunk
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Two months after buy this phone the battery will not hold a charge and the phone ringer stopped working. Absolute piece of junk. Buy something else.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Good day WayneS, thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Please take a moment to check out, "Galaxy phone or tablet will not charge" to help resolve what you may be experiencing with your device. Thank you for being an unwavering Samsung customer. - Debra
Store
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The phone is great the store is trash i dont receive my best buy points in certificate
I would recommend this to a friendBla bla bla
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Thinking of bringing it back, as the Samsung galaxy s25 ultra with 512g is same price as 256g. Bla
No, I would not recommend this to a friendGot a refurbished phone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best buy charged us for new phone and sold us faulty product it's refurbished phone can't keep up with battery power best buy customer services getting worse, not recommend to purchasing samsung phones from best buy
No, I would not recommend this to a friendMy nightmare
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not enjoying the phone lost a bunch of stuff from my note 10
No, I would not recommend this to a friendBrand response from Samsung
Posted .Good day MichaelH, thank you for reaching out to share your sentiments with us about your experience using the Samsung Galaxy S25 Ultra. We value your candor as we continue to make improvements on the functionality and performance of our product line. Samsung provides a 12-month warranty on your device for manufacturing defects in materials and workmanship. Feel free to check out, "Content that can be transferred with Smart Switch" if you would like assistance resolving what you've described to be experiencing with your device. If you have any questions for us afterward or if you would like further assistance, please let us know by reaching out to Support. Thanks for being a valued Samsung customer. - Debra
Disappointed
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wasn’t able to return item at 17 days of having it. Ridiculous. It was brand new as well.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings SherilT, thank you for reaching out to share your experience with using the Samsung Galaxy S25 Ultra. Your thoughts and critiques allow us to make improvements on the functionality and performance of our product line. Without having any details available regarding what you may be experiencing with your Galaxy S25 Ultra and without being able to ask you any follow up questions to probe further, I recommend reaching out to Support if you would like assistance with troubleshooting your device or if you would like any further assistance. Thanks for choosing Samsung! - Debra
Not very good.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth the price. Just a few months ago, I had it and it already had a black spot on the screen.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings RaikolL, thank you for finding the time out of your bustling day to share your sentiments with us about your Samsung Galaxy S25 Ultra. Your feedback is appreciated as we strive to be innovative and improve the design and functionality of our products. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. Please check out, "Blank or black display on a Samsung phone or tablet" to help resolve what you have described to be experiencing with your device. If you have any questions for us afterward or if you would like any further assistance, please feel free to reach out to Support. Thank you for being a dedicated Samsung customer. - Debra