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Customer Ratings & Reviews

$1,217.22
Save $82.77
Comp. Value: $1,299.99

Customer reviews

Rating 4.8 out of 5 stars with 1585 reviews

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Rating by feature

  • Display Quality

    Rating 4.9 out of 5 stars

  • Camera

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

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97%would recommend to a friend

Customers are saying

Customers love the Galaxy S25 Ultra 256GB (Unlocked) for its overall performance and amazing camera quality. Many customers appreciate the long-lasting battery life, the latest processor, and the perfect size for texting and screen viewing. The new slick design and many new features from Samsung are also well-received. A few customers mentioned some apps not working correctly.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 12 Showing 221-240 of 1,585 reviews
  • Pros mentioned:
    Battery life, Size

    Rated 4 out of 5 stars

    S25 ultra review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Galaxy s25 ultra has big screen, which is good to perform day to day job easily. Battery power has improved, but weight is also high for this phone.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Processor speed

    Rated 5 out of 5 stars

    Great new Galaxy phone

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Long time galaxy user. This new phone does not disappoint. It's got an amazing camera and very fast processing. I always like the stylus. My 1 recommendation is to get a case immediately when you buy it. It's very slippery on its own. My case came a day later and the phone slid right off a table twice. It was perfectly fine.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Homerun

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung hit a home run. Better performance than my previous Samsung without moving everything around as software companies so often do. The things they had to move are pretty intuitive. New features my old S9 didn't have.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Overall performance, Size

    Rated 5 out of 5 stars

    Samnsung

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this phone, super fast, very good camera good size, super practical and easy to use

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Samsung S25ultra

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I will definitely give this best buy product samsung S25 ultra a 5 star or morethan that the camera is really good and i like my phone very much it is easy to send photos and scan documents and its really clear thank you best buy and samsung phone.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera quality, Overall performance

    Rated 4 out of 5 stars

    Great Phone with Solid Performance and Design

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been using this phone for a few weeks now and overall, it's great. The performance is smooth, the display is sharp, and the battery life lasts all day. I also like the design—it feels premium in hand. The camera is good, but not the best in low light. That’s the only reason I’m giving it 4 stars instead of 5. Still, it's a solid choice and good value for the price.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera quality

    Rated 5 out of 5 stars

    Love my S25 Ultra

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love love love this device!!! As a person who usually switches between Apple and Samsung, it is quite amazing that I've finally made the decision to stick with Samsung! The camera is awesome and the battery life is phenomenal! All the features are useful and it only continues to get better.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera quality

    Rated 5 out of 5 stars

    Good Phone

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought mine used. It’s great. I’m able to use multiple apps, take great pictures with pro mode, and great battery life. Mostly use it for everyday business tasks. I would recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Overall performance

    Rated 5 out of 5 stars

    Great Value and Amazing Performance

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased my new Samsung Phone from this store and I could not be happier with the experience. The device works flawlessly, fast performance, great battery life, and a stunning display. The staff helped me compare models and made sure I chose the one that fit my needs. The checkout process was smooth and the phone was packaged securely. Highly recommend both the product and the store.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Processor speed

    Rated 3 out of 5 stars

    Galaxy S25 Ultra 256GB

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung - what do I know Samsung for? It is the smooth finishes, the doing away with bulky-looking gadgets, the quick wifi connection ability, not too much animations embedded in the OS, quick search, great smart OS, fantastic storage memory and great processor speeds. But now imagine they lost something by making this phone look like a bulky square thing in your hands and a funny light-weight feel for a flagship phone like this. It makes me ask myself; is this the real original Samsung-made phone or an imitation?

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Camera quality, Overall performance

    Rated 5 out of 5 stars

    The best phone ive ever owned

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best display, camera and specs ive ever seen on a samsung phone. Would def recommend. Amazing battery life.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera quality, Processor speed

    Rated 5 out of 5 stars

    GALAXY S25

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Phone Excellent Pictures, Fast Processor Better Than I Phone 100%, Great Battery Life

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera quality

    Rated 5 out of 5 stars

    Amazing phone

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had this phone for about 3 months and I can say this is by far the best phone I've ever used the camera is amazing, the touch is very responsive and smooth, the UI is friendly. Battery life holds up.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Overall performance, Processor speed

    Rated 4 out of 5 stars

    The perfect phone, but...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The perfect phone, but Samsung did away with the S-Pen Bluetooth technology. It is extremely well-made, it's fast, and the One UI user interface is awesome; otherwise, I would have given it 5 stars.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera quality, Size

    Rated 5 out of 5 stars

    My own

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's huge, nice, light, strong, clean pictures and videos. Strong battery life.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera quality

    Rated 5 out of 5 stars

    Phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I LOVE THIS PHONE ESPECIALLY THE CAMERA compared to my previous phone this one i 10× better worth every penny battery life can last me the whole day untill the next day depending on the usage time

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    App compatibility

    Rated 2 out of 5 stars

    Goodbye Samsung, Again!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decided to give Samsung another chance after the S24 U failed me, just to learn they failed me again with this S25U. Got the 512Gb at a great deal $1099 and wish i could keep it but eventually had to return and i felt such a huge relief of the idea i will no longer be stuck with this phone. The experience was very inconsistent and unpleasant, especially the battery. It was just terrible and gave me terrible axiety everytime i look at the battery and seeing it drops unusually fast every other minute even with light usage and switching off tons of things in setting just to squeezy a little more of it out. Like many others have said, Apps UI is no match to iOS apps honestly. Everything just feels fragmented, outdated, unpolished and inconsistent. Many people might not notice this but to me the experience is everything. Camera was amazing but struggle a lot in low like conditions. Like i got this phone and use its 100x zoom specifically for zooming in shows and concerts but the quality was just terrible compared to a 25x zoom on iPhone. The good things about this phone is mainly its display, customization, and the freedom of Android in general. If you feel like switching from iphone like me, give it at least 2 weeks to see if it truly works for you.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Aloha Mike, thanks for taking the time out of your busy day to share your thoughts with us about your Samsung Galaxy S25 Ultra. As we strive to be innovative and make improvements on the design and functionality of our product line, your feedback is invaluable. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. The Galaxy S25 Ultra offers a long-lasting battery life to keep you going all day. Its 5,000 mAh battery can last up to 31 hours of video playback before needing to be recharged. If you're experiencing less than ideal battery life on your device, please take a moment to review "Apps are draining battery on Galaxy phone or tablet," "Galaxy Battery - Optimization," "Get the most out of your Galaxy phone or tablet battery," and "Samsung phone battery drains quickly on 5G service" to help resolve what you may be experiencing with your device. Your device harnesses the power of AI throughout many apps and experiences. For example, the camera uses AI Zoom to take better zoom photos. You can use AI to edit images, like Generative Edit, which can fill in backgrounds and move, resize or erase objects. Live Translate lets you communicate in other languages over the phone. You are able to disable or only allow on-device processing for the AI features. There is also a "master switch" to disable all cloud-based processing for the Galaxy AI features. Settings->Advanced Features->Galaxy AI. Let us know if you would like any further assistance or if you have any questions afterward by reaching out to Support. Thank you for being a steadfast Samsung customer. - Debra Samsung

  • Pros mentioned:
    Camera quality, Processor speed

    Rated 5 out of 5 stars

    Great Phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is sleek, fast, and easy to use. The camera takes phenomenal pictures.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Awesome Phone!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far i love everything about my Samsung Galaxy S25 Ultra. From the memory to the storage to screen size, it's improved from my S20 Ultra. It fits perfectly in my hand and is very user friendly for person who is not tech savy.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Processor speed

    Rated 5 out of 5 stars

    Happily overwhelmed by new tech

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This device replaced something quite old, so I'm having a lot of fun with the new capabilities. I'm not sure I'll use the stylus much, but I like the look/feel and the speed. The battery is also much better than my old S20 FE. Only drawback is that it sticks out too much from my back pocket. I'd be satisfied with a little smaller device, but I wanted the best battery and other features here.

    I would recommend this to a friend