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Customer Ratings & Reviews

Your price for this item is $1,261.88
The comparable value price is $1,299.99

Customer reviews

Rating 4.8 out of 5 stars with 554 reviews

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Rating by feature

  • Display Quality

    Rating 4.9 out of 5 stars

  • Camera

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

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96%would recommend to a friend

Customers are saying

Customers love the Galaxy S25 Ultra 256GB (Unlocked) for its overall performance and amazing camera quality. Many customers appreciate the long-lasting battery life, the latest processor, and the perfect size for texting and screen viewing. The new slick design and many new features from Samsung are also well-received. A few customers mentioned some apps not working correctly.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 28 Showing 541-554 of 554 reviews
  • Rated 1 out of 5 stars

    DONT be ORESSURED INTO BUYING THIS INSURANCE

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was pressured into buying this - and am having difficulties in trying to cancel it

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Worst service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It should never take D near 3 hours to get a new phone. Worst service ever. They will waste your time and not ever care about it. They will screw up and just make you wait. They should give you something for waiting so long for there screw ups.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    It has a noise internally when shaking the phone.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had another friend that owns samsung and when tou ahke the phone near the camera area theres a loose pin noise.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Store

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone is great the store is trash i dont receive my best buy points in certificate

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Galaxy S25 Ultra – A True Powerhouse

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Samsung Galaxy S25 Ultra is simply outstanding! The 6.9-inch display is bright, vibrant, and smooth, making streaming and gaming an absolute joy. The camera system is next-level—crisp details, incredible zoom, and stunning low-light shots. Performance is lightning fast with the new processor, and multitasking feels effortless. The battery easily lasts through the day, even with heavy use, and the sleek design gives it a premium feel in the hand. Best Buy made the experience even better. The manager and customer service team were knowledgeable, patient, and made sure I left with everything I needed. If you want a phone that combines cutting-edge performance, beautiful design, and top-tier camera quality, the S25 Ultra is the way to go!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A great phone witv mesmerizing screen

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is seriously impressive, with a camera that blows everything else away. The screen is also stunning, making videos and games look fantastic. Plus, the battery life is a game-changer, lasting all day without a problem. Honestly, you won't be disappointed with this upgrade, it's a total winner. Overall, I highly recommend it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    awsome samsung s25 ultra

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    awsome samsung s 25 ultra super fast phone awsome screen quality beutifull cameras the best of the best. im in love with my samsung galaxy s25 ultra highly recomended

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded our Samsung A51 to the S25. WOW what a difference!!! Great phone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cell phone

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He brings the best camera of all the phones, I love taking pictures of everyone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Galaxy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best cell phone out in the market at this time would not change it for any other brand... The camera 100/10!!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ultra phone

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good ratio price and performance . Hiper faster and quality

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    1k+ for less control and lower quality

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not worth the money The zoom impressive but all pictures are dark. The one Im using randomly turns off when Im using it. There of course plenty of ai features that arent options. You have to they on. No switch or option to turn them off. Came from a s22 ultra. Either gonna go back to it or go Apple. The display is ok but never bright enough The new ui sucks. You have to be very careful with your down swipe. It is definitely trying to be user friendly but it just a head ache. Be ready to add all you stuff back manuelly to your settings

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Samsung going backwards - thumbs down

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung has been a leader in the mobile phone industry right next to Apple. But after seeing this phone and the camera lenses, I can tell you that the design is anything bud modern. The lenses have a small gap between the back of the phone and the lenses and it is an absolute dust collector. There is no reason they should have designed these lenses like this. I absolutely DO NOT recommend. You be the decider.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hey there Dakota, thank you for finding the free time out to share your thoughts with us about your Samsung Galaxy S25 Ultra. We appreciate your feedback as we strive to be innovative while improving the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. We would be more than happy to assist you with whatever you may be experiencing with your new device, however, we would need a bit more information than we currently have available before we can properly do so. When you have the opportunity available, please do not hesitate to reach out to Support. Thank you for being a valued Samsung customer. - Debra Samsung

  • Rated 1 out of 5 stars

    Buy an S24 Ultra much better phone

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The S25 Ultra is Junk compared to the S24 Ultra. They stuck a piece of plastic for an S Pen and took away all bluetooth functionality, way to screw it up Samsung. Im done with Samsung

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Greetings TechmaniacA123, thank you for finding the time out of your bustling day to share your sentiments with us about your Samsung Galaxy S25 Ultra. Your feedback is appreciated as we strive to be innovative while improving the design and functionality of our product line. The S Pen for the Samsung Galaxy S25 Ultra has AI-powered features like Translate, Magnify, and AI Select. It also has customizable settings. However, the S25 Ultra S Pen does not support Bluetooth interactions, as you know. You can utilize the S Pen to create notes, memos, drawings, and artwork. Or you can take photos and screenshots as well as use the S Pen with Air actions and Air commands. You can also utilize the S Pen with handwriting functions in the Samsung Notes app. If you would like to share any other feedback with us or if you would like any further assistance, do not hesitate to reach out to Support. Thank you for being a dedicated Samsung customer. - Debra Samsung