Customer Ratings & Reviews
- Model:
- SM-S938UZKAXAA
- SKU:
- 12161333
Rating by feature
- Display Quality
Rating 4.9 out of 5 stars
- Camera
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Pros mentioned:Camera qualityCons mentioned:Weight
Galaxy S25 Ultra 256GB
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung - what do I know Samsung for? It is the smooth finishes, the doing away with bulky-looking gadgets, the quick wifi connection ability, not too much animations embedded in the OS, quick search, great smart OS, fantastic storage memory and great processor speeds. But now imagine they lost something by making this phone look like a bulky square thing in your hands and a funny light-weight feel for a flagship phone like this. It makes me ask myself; is this the real original Samsung-made phone or an imitation?
No, I would not recommend this to a friend - Pros mentioned:Battery life, Camera quality, Overall performance
Reviewed
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent cellphone betterthan iphone with battery,display screen hz
I would recommend this to a friendBrand response from Samsung
Posted .Hello BakhtiyarA, thank you for your wonderful feedback on your experience using the Samsung Galaxy S25 Ultra. We're ecstatic that we've met your expectations. If you would like to share any other feedback with us regarding your Galaxy S25 Ultra or if you would like any further assistance, please let us know by reaching out to Support. Thank you for being a devoted Samsung customer. - Debra
- Pros mentioned:Overall performanceCons mentioned:S pen functionality
S25 ultra
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great, s pen not Bluetooth. If the s pen was Bluetooth that would be amazong. Do better samsung
I would recommend this to a friend - Cons mentioned:Weight
S25 ultra
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was told I could get $90 cash vack from best buy. If I opened store cc. Did not. Not happy. The phone is okay. Just heavier then galaxy 22 plus. I had to renew it because it was not holding the charge well. (3 yrs old) I believe it was controlled remotely to affect the phone life. Practically spotless. Corporate games to steal people's money.
I would recommend this to a friend - Pros mentioned:Overall performance
Product vs Service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product meets my needs. The first location I went to no one offered to help with questions. The service I received to transfer my information was very inferior. I have Geek Squad membership and was extremely disappointed by the service. Overall I probably will not purchase anything else from Best Buy
I would recommend this to a friend - Cons mentioned:S pen functionality
no Bluetooth s pen?
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.alsome phone. but if your into your s pen..mught want to wait on s26 and hope they add Bluetooth back to the s pen for the s25 dose not have it anymore..why samsung..
I would recommend this to a friend - Pros mentioned:Overall performance
Phone
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The AI garbage is kinda trash, but it is still a cool little phone
I would recommend this to a friendBrand response from Samsung
Posted .Greetings Gator, thanks for taking the opportunity to contact us about your experience using the Samsung Galaxy S25 Ultra. The Galaxy AI on your S25 Ultra has been designed to make the smartphone experience more intuitive, efficient, and personalized by offering advanced, on-device generative AI features for communication, productivity, and content creation. This device includes real-time translation, AI-powered photo editing, smart text summarization, and enhanced intelligent search. If you would like to share any other feedback with us or if you would like further assistance, please let us know by reaching out to Support at your earliest convenience. Thank you for being a cherished Samsung customer. - Debra
- Pros mentioned:Camera quality, Overall performance
Great phone !
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great phone! Great camera quality and fast speeds!
I would recommend this to a friendBrand response from Samsung
Posted .Howdy Jswiz, thanks for taking the time out of your day to share your thoughts with us about your Samsung Galaxy S25 Ultra. We appreciate your candor as we make every effort to improve the design and functionality of our product line. We're so happy to hear that you've been enjoying your Galaxy S25 Ultra so far. If you would like any further assistance or if you have any other feedback to share with us, feel free to reach out to Support. Thank you for being a valued Samsung customer. - Debra
Samsung s25 ultra
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This phone seems to have all the same issues as my previous samsung a53. The screen shuts down within a few seconds although set at the max of 10 minutes. The screen is hyper sensitive & jumps all over . I have to hit the back tab several times and perhaps it may go back...most likely not. For the price i expected much more.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there AmyG, thank you for taking the opportunity to share your sentiments with us about your experience using the Samsung Galaxy S25 Ultra. We value your feedback as we continue to make improvements on our product line based upon our customer feedback. Your screen turning off early likely involves quickly checking your Screen Timeout settings. Here's how: Settings > Display > Screen timeout. Then, disabling features like Adaptive Brightness and ensuring Keep Screen On While Viewing is active. In regards to display sensitivity, please adjust your device's Touch Sensitivity in your settings. If you have any questions for us or if you would like any further assistance, please feel free to reach out to Support at your earliest convenience. Thank you for choosing Samsung! - Debra
S25 Ultra
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its nice and new but camera and display quality doesn't compare to S22 Ultra
No, I would not recommend this to a friendDon't recommend
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This phone was great for work. Meetings on one side and research on the other. When samsung had an update, it made me have to purchase another phone altogether. The repair would have been just as much as the cost of the phone. I don't recommend for long term use.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Good day CMW76, thanks for providing us with detailed feedback regarding your experience using the Samsung Galaxy S25 Ultra. Your constructive feedback allows us to make improvements on our devices. Samsung offers a 12-month warranty on your device for manufacturing defects in materials and workmanship. Software updates are like oil changes and tune-ups for your phone or tablet - they keep things running smoothly. They also help improve the user interface, enhance security, and remove minor bugs. We recommend updating the software whenever a new version is available so you can make sure your device stays in tip-top shape. Without having any details available regarding what you may have experienced with your Galaxy S25 Ultra and without being able to ask you any follow up questions to probe further, I suggest contacting Support if you would like any further assistance. Thanks for being a devoted Samsung customer. - Debra
- Cons mentioned:Connectivity
Usually love Samsung Ultra
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Typically love Samsung Ultra Phones. This one is having issues with the hot spot, it is not working at this time. 7 hours tech support. No resolution yet. I will post with update on service.
I would recommend this to a friendBrand response from Samsung
Posted .Greetings DeniseG, thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy S25 Ultra. We appreciate your feedback as it provides us the opportunity to remain innovative while improving the functionality of our product line. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. You can activate a mobile hotspot on your phone or tablet to let other devices connect to the internet. You can also configure several features and settings to keep your hotspot private or reduce battery consumption. In a pinch, it’s a real lifesaver. Feel free to check out, "Use a mobile hotspot on your Galaxy phone or tablet" to help resolve what you have described to be experiencing with your device. If you have additional feedback to share or if you would like any further assistance afterward, feel free to reach out to Support. Thank you for being a trustworthy Samsung customer. - Debra
Tried switching to Samsung
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honest review on the cell phone, its not a bad phone. I loved it but coming from an iphone user for over 10years plus it was quite difficult trying to get use to it. Also i needed to download something different for almost every app. The thing i did like the most was the transition in the music when the next song would play.
I would recommend this to a friendBrand response from Samsung
Posted .Aloha Fonso, thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy S25 Ultra. We value your feedback as we strive to improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. We understand that transitioning to a new device may often come with quite a bit of a learning curve. We try our best to mitigate this transition as much as possible by offering a wealth of resources to our customers. If you haven't checked out these resources, please feel free to do so at your leisure. We currently offer video tutorials, interactive simulators, device manuals, and software updates online for your review. If you would like to share additional feedback with us or if you would like any further assistance, please let us know by contacting Support. Thank you for being a staunch Samsung customer. - Debra
- Pros mentioned:Overall performance
Sacks
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sacks of thebgreatvwhite in real for freal wpop
No, I would not recommend this to a friend Camer lens
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a good phone itself the camera lens zoom needs work. I could but a camera for the same peoce and get better results whem zooming. Camera lenses needs work
No, I would not recommend this to a friendBrand response from Samsung
Posted .Aloha DanielH, thanks for taking the time out of your busy day to share your thoughts with us about your experience using the Samsung Galaxy S25 Ultra. As we strive to be innovative and make improvements on the design and functionality of our product line, your feedback is invaluable. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. We would be more than happy to assist you with whatever you may be experiencing with your camera quality, however, we need more details regarding what may be occurring before we can do so. Please do not hesitate to reach out to Support if you would like additional assistance. Thank you for being a steadfast Samsung customer. - Debra
Price drop
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everyone knows it. It’s Samsung they’ll release another one shortly. And price drop will be massive on this one. Besides I’m writing this review in hopes of getting some reward money. Which is very unlikely.
No, I would not recommend this to a friendSamsung s25 ultra
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its ok. But im not used to have an android. So basicallyi used to have a iphone all the time.
I would recommend this to a friendWait for next model
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ak amid Samsung user, previuosly owned all galaxy and flip series. But this phone should come with better enhancement. They also removed Bluetooth functionality from spen
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Mehul, thanks for taking the time out of your day to share your thoughts with us about your Samsung Galaxy S25 Ultra. As we strive to be innovative and make improvements on the design and functionality of our products, your feedback is invaluable. Although the Galaxy S25 Ultra lacks Bluetooth connectivity, many hands-free features seamlessly function when utilizing one of our wearable devices. Also, the S25 Ultra's advanced multimodal capabilities will revolutionize the way we interact with our devices, while key creative S Pen functionalities remain, including drawing, jotting down ideas, and giving feedback on documents. If you would like to share any other feedback with us or if you would like any further assistance, please let us know by contacting Support. Thank you for being a cherished Samsung customer. - Debra