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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 1671 reviews

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Rating by feature

  • Display Quality

    Rating 4.9 out of 5 stars

  • Camera

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

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97%would recommend to a friend

Customers are saying

Customers love the Galaxy S25 Ultra 256GB (Unlocked) for its overall performance and amazing camera quality. Many customers appreciate the long-lasting battery life, the latest processor, and the perfect size for texting and screen viewing. The new slick design and many new features from Samsung are also well-received. A few customers mentioned some apps not working correctly.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 79 Showing 1,561-1,580 of 1,671 reviews
  • Rated 5 out of 5 stars

    I got it for my mom

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is amazing, has good quality and the color is just beautiful

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best phone I've ever had

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing Phone. The AI featurs on this phone really separates it from the rest. The camara is amazingly clear. All around a phone worth every penny

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Efficiency and quality on their service, exactly what I needed. I came in with doubts and left with my problem solved. Acquired the device I desired.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great customer service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The person helping me that day was on point.got me in and out.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Pictures get spread at night time.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    At night the pictures get spread so I'm not satisfied with camera result.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Samsung Galaxy S25 Ultra – A True Powerhouse

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Samsung Galaxy S25 Ultra is simply outstanding! The 6.9-inch display is bright, vibrant, and smooth, making streaming and gaming an absolute joy. The camera system is next-level—crisp details, incredible zoom, and stunning low-light shots. Performance is lightning fast with the new processor, and multitasking feels effortless. The battery easily lasts through the day, even with heavy use, and the sleek design gives it a premium feel in the hand. Best Buy made the experience even better. The manager and customer service team were knowledgeable, patient, and made sure I left with everything I needed. If you want a phone that combines cutting-edge performance, beautiful design, and top-tier camera quality, the S25 Ultra is the way to go!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Galaxy s25 ultra

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the phone but it didn't come with the pen for signatures as pictured

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Galaxy phone

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My mom loved it it was gift very good quality highly recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Beast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone is a beast i would only recommend to those people whose hand is big

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice phone

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this phone so much it’s my baby. Great quality!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing Service!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing Service!! seemless purchase. Great quality product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the color like it so much i bout another for my daughter

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good phone overall

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall the phone serves my purpose but I like if they had more improved color levels in the photos.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Best experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent experience with Best buy all the time + quality equipment

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ultra 25 Best!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone! Newest Android 15 is a far leap forward. Better S-pen.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Android!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The upgrades on the S25 Ultra are nice compared to older models! Camera is nice with better zoom!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone overall...just little bit too big, speaker not too bad, but still can't beat Sony phones

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Samsung No Go

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had multiple issues with this phone connecting to my car screen through Android Auto. It was fine until they kwpt doing updates. None of the updates have fixed it. My texts no longer sync up to my car through bluetooth, either. Calls are repeatedly dropped when I have multiple bars. I should have gone with the cheaper Motorola.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hey Nope, thanks for taking the time to share your sentiments wits us about your experience using the Samsung Galaxy S25 Ultra. We appreciate your thoughts as we improve the functionality and performance of our product line. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. You can connect your Galaxy phone to your car in a variety of ways, such as, Bluetooth, USB or AUX cables, or the Android Auto app. If you’re having trouble connecting your phone to your car, you can check out our helpful tips and tricks to resolve the issue and reestablish the connection. Check out, "Unable to connect Galaxy phone to a car" and "Dropped calls on a Samsung phone" to help resolve what you've described to be experiencing with your device. Please feel free to reach out to Support if you would like any further assistance afterward. Thank you for being a faithful Samsung customer. - Debra Samsung

  • Rated 5 out of 5 stars

    Sopio

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was very nice purchase. We enjoyed. Thank you Best Buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone. Decided to finance it. Love the stylus

    I would recommend this to a friend