Customer Ratings & Reviews

I had high hopes for the Samsung Galaxy S25 Ultra, but unfortunately, it has been a major letdown. Despite all the hype and premium pricing, the phone falls short in several key areas. First, the performance is surprisingly inconsistent. For a flagship device, I expected smooth multitasking and lightning-fast app launches, but instead, I’ve experienced frequent lagging and occasional crashes. It's simply not what you expect from a phone that’s supposed to represent the cutting edge of Android technology. Battery life is another huge disappointment. Even with moderate use, I find myself scrambling for a charger halfway through the day. For a phone that's advertised to have an all-day battery, this is unacceptable. The camera — usually Samsung’s strong suit — also misses the mark. Photos often come out over-processed and lack the natural sharpness and color accuracy I was hoping for. Night mode struggles with clarity, and zoomed-in shots are almost unusable. Design-wise, while it looks premium at first glance, the phone is surprisingly uncomfortable to hold for long periods, and it feels bulkier than it needs to be. The software doesn't help either; One UI feels bloated, with a lot of unnecessary features that slow the phone down rather than enhance the experience. Overall, the Samsung Galaxy S25 Ultra feels like a rushed, overpriced product that doesn't live up to its promises. I expected a top-tier experience and instead got frustration. Definitely not worth the upgrade.

Absolute junk. The facial recognition for screen unlock wouldn't record my face right out of the box. Genius Bar couldn';t fix it, said to call Samsung. Samsung customer support, if you can call it that, wanted me to do a factory reset, as though that were going to solve the problem when it didn't work new from the factory. Now they want me to take it in to a service center in downtown Boston, requiring me to both take time off from work and pay $60 to park. On top of that, they're already gearing up to deny a warranty claim, saying I must have done something to break it. They also acted like I was negligent from buying it from Best Buy, which they described as a third party seller. That's what I get from a $1,300 phone? I'm done with Samsung products.

Item was listed as unlocked, but it was locked AT&T, so I couldn’t activate it

The product itself is awesome but the Spring Meadows BestBuy is one of the worst stores. I bought the ohone on February 14th exchanging mg iPhone 15 Pro for a trade-in amount of 900$. The trade-in amount is not deposited yet yo my paypal account. I wnet to the store and was told i need to call the customer care and customer care says they cant figure out. All of this is after i handed the phone to a bestbuy employee behind the counter.

I love my phone but the 2026 is better than a 2025 but Best Buy trick me because they say they didn't had a 2026 but they did and they sold me the 2025 I'm disappointed but I will pay my payment and try to get another one soon thank you for your response

This is very buggy, my phone is new and it already freezes every now and then, some apps don't work correctly among many other little flaws that make this phone not worth over an iPhone, I honestly regret my curiosity of trying something different

Poor customer service made the entire purchase a bad experience. Product worked well but I would recommend purchasing through a different retailer.

I am very disappointed in this phone. I purchased it from Best Buy and after 16 days i was mailing it into Samsung because of a mother board problem. I spoke to Best buy and they told me Samsung would handle it. I got thw phone bacl from Samsung and everything seemed fine for 5 days. Then while i was on vacation the hotspot quit working and GPS was not accurate. I wish i wiuld have stayed with thw One Plus 13

Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Whitesilver

Sorry to say but service wise was bad..i never got the phone because it was stolen upon delivery..i spoke to best buy representatives and they didn't do nothing about it before the phone was stolen..

I hate this phone... Terrible. Going back to apple.

Phone was dead, it took forever to charge. I took it back to the store. best sucks. They charged me too much to get a screen protector.

Same old samsung.Last samsung. The texting keys are really bad

The truth is that my battery does not dilate, I honestly do not know what happens if I only have two months with my phone and the battery does not work for him.

Stopped working after 16 days, two days late to return, I will never buy anything from there again.

Two months after buy this phone the battery will not hold a charge and the phone ringer stopped working. Absolute piece of junk. Buy something else.

The phone is great the store is trash i dont receive my best buy points in certificate

Phone was to be unlocked. But not. 1 hour hassle. Don't buy unlocked.

Best buy charged us for new phone and sold us faulty product it's refurbished phone can't keep up with battery power best buy customer services getting worse, not recommend to purchasing samsung phones from best buy

Thinking of bringing it back, as the Samsung galaxy s25 ultra with 512g is same price as 256g. Bla