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Customer Ratings & Reviews

$1,229.97

Customer reviews

Rating 4.8 out of 5 stars with 1632 reviews

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  • Display Quality

    Rating 4.9 out of 5 stars

  • Camera

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

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97%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 78 Showing 1,541-1,560 of 1,632 reviews
  • Rated 3 out of 5 stars

    Don't recommend

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone was great for work. Meetings on one side and research on the other. When samsung had an update, it made me have to purchase another phone altogether. The repair would have been just as much as the cost of the phone. I don't recommend for long term use.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Good day CMW76, thanks for providing us with detailed feedback regarding your experience using the Samsung Galaxy S25 Ultra. Your constructive feedback allows us to make improvements on our devices. Samsung offers a 12-month warranty on your device for manufacturing defects in materials and workmanship. Software updates are like oil changes and tune-ups for your phone or tablet - they keep things running smoothly. They also help improve the user interface, enhance security, and remove minor bugs. We recommend updating the software whenever a new version is available so you can make sure your device stays in tip-top shape. Without having any details available regarding what you may have experienced with your Galaxy S25 Ultra and without being able to ask you any follow up questions to probe further, I suggest contacting Support if you would like any further assistance. Thanks for being a devoted Samsung customer. - Debra Samsung

  • Rated 5 out of 5 stars

    Great Android!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The upgrades on the S25 Ultra are nice compared to older models! Camera is nice with better zoom!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Usually love Samsung Ultra

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Typically love Samsung Ultra Phones. This one is having issues with the hot spot, it is not working at this time. 7 hours tech support. No resolution yet. I will post with update on service.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Greetings DeniseG, thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy S25 Ultra. We appreciate your feedback as it provides us the opportunity to remain innovative while improving the functionality of our product line. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. You can activate a mobile hotspot on your phone or tablet to let other devices connect to the internet. You can also configure several features and settings to keep your hotspot private or reduce battery consumption. In a pinch, it’s a real lifesaver. Feel free to check out, "Use a mobile hotspot on your Galaxy phone or tablet" to help resolve what you have described to be experiencing with your device. If you have additional feedback to share or if you would like any further assistance afterward, feel free to reach out to Support. Thank you for being a trustworthy Samsung customer. - Debra Samsung

  • Rated 4 out of 5 stars

    Nice phone but I'm tired of Gemini AI

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice phone but I'm tired of Gemini AI and no way to turn it off

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone overall...just little bit too big, speaker not too bad, but still can't beat Sony phones

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    S25 ultra unlocked

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got one yesterday! Exited to see it working! Love the color! Get your one soon and feel the difference

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great customer service. Was helped right away. Very friendly employees.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the fun I'd always had samsung Samsungs are the best I love it it so so smooth

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    magnificent

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good phone, it looks more resistant than the previous ones, something I was hoping would come out soon.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Switched over from apple which i found to be very restrictive. So much more customization with this phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best phone ever

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best reliable phone ever highly Recommended. Highly recommended A++

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Exelente telefono

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the phone, the zoom of the camera of the best.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best phone ever

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always prefer bestbuy to buy anything they are the best

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Helpful personal choosing a proper product for my wife an offer good incentives to purchase it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best phone from the best store

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really liked this phone and the customer service from best buy was amazing thank you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsum s25 ultra

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent customer service. Good personal best buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best S series mobile

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Slim compared to s24. Integrated AI features makes it worth the price

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quality phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Glad I got it need a new phone bad. Its GG oing to last me a while

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy the best.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's worth it to spend this money on it. Good best bay service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Galaxy s25

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Enjoying this new toy for 3 days now and I can say it's really worth the switch from Iphone.

    I would recommend this to a friend