Customer Ratings & Reviews
- Model:
- SM-S938UZTAXAA
- SKU:
- 10967711
Rating by feature
- Display Quality
Rating 4.9 out of 5 stars
- Camera
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
Tried switching to Samsung
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honest review on the cell phone, its not a bad phone. I loved it but coming from an iphone user for over 10years plus it was quite difficult trying to get use to it. Also i needed to download something different for almost every app. The thing i did like the most was the transition in the music when the next song would play.
I would recommend this to a friendBrand response from Samsung
Posted .Aloha Fonso, thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy S25 Ultra. We value your feedback as we strive to improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. We understand that transitioning to a new device may often come with quite a bit of a learning curve. We try our best to mitigate this transition as much as possible by offering a wealth of resources to our customers. If you haven't checked out these resources, please feel free to do so at your leisure. We currently offer video tutorials, interactive simulators, device manuals, and software updates online for your review. If you would like to share additional feedback with us or if you would like any further assistance, please let us know by contacting Support. Thank you for being a staunch Samsung customer. - Debra
Disappointing Experience
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had high hopes for the Samsung Galaxy S25 Ultra, but unfortunately, it has been a major letdown. Despite all the hype and premium pricing, the phone falls short in several key areas. First, the performance is surprisingly inconsistent. For a flagship device, I expected smooth multitasking and lightning-fast app launches, but instead, I’ve experienced frequent lagging and occasional crashes. It's simply not what you expect from a phone that’s supposed to represent the cutting edge of Android technology. Battery life is another huge disappointment. Even with moderate use, I find myself scrambling for a charger halfway through the day. For a phone that's advertised to have an all-day battery, this is unacceptable. The camera — usually Samsung’s strong suit — also misses the mark. Photos often come out over-processed and lack the natural sharpness and color accuracy I was hoping for. Night mode struggles with clarity, and zoomed-in shots are almost unusable. Design-wise, while it looks premium at first glance, the phone is surprisingly uncomfortable to hold for long periods, and it feels bulkier than it needs to be. The software doesn't help either; One UI feels bloated, with a lot of unnecessary features that slow the phone down rather than enhance the experience. Overall, the Samsung Galaxy S25 Ultra feels like a rushed, overpriced product that doesn't live up to its promises. I expected a top-tier experience and instead got frustration. Definitely not worth the upgrade.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Howdy MenaA, thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy S25 Ultra. We appreciate your feedback as it provides us the opportunity to remain innovative while improving the functionality of our product line. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. Please take a moment to review, "Samsung phone or tablet freezes and crashes," "Apps are draining battery on Galaxy phone or tablet," "Galaxy Battery - Optimization," "Get the most out of your Galaxy phone or tablet battery," and "Samsung phone battery drains quickly on 5G service" to help resolve what you may be experiencing with your device. Your Galaxy S25 Ultra uses AI throughout many apps. For example, the camera uses AI Zoom to take better zoom photos. Generative Edit uses AI to fill in backgrounds and move, resize or erase objects. Live Translate lets you communicate in other languages over the phone. If you choose, you are able to disable or only allow on-device processing for the AI features. There is also a "master switch" to disable all cloud-based processing for the Galaxy AI features. Settings-->Galaxy AI. If you would like to share any other feedback with us or if you would like any further assistance, please do not hesitate to contact Support. Thanks for being a loyal Samsung customer. - Debra
Ideal for technology lovers
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love technology and how practícal it is, wich si womderful.
I would recommend this to a friendExcellent
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent customer service very kind and answered all the questions
I would recommend this to a friendGood price mid pen
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It food phone bit the pen i wiah could have been better but for aure buy your phone or tech at beat but the prices dont even come close
I would recommend this to a friendMy self
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Salesman was knowledgeable. I was pleased with him
I would recommend this to a friendS25Ultra
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome product..sleek style easy to use! Would purchase again!
I would recommend this to a friendSamsung galaxy s25
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Customers service, help with the decision to purchase the Samsung galaxy s25
I would recommend this to a friendPhone case
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent case that protects the phone and was easy to install.
I would recommend this to a friendGood product
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love those phone and I promise to shop with you again
I would recommend this to a friendBest buy really is the BEST!!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am so glad i let my wife talk me into coming here.
I would recommend this to a friendheating issue
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Experiencing a heating issue with my brand-new phone.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Good day JayantN, thank you for finding the free time to share your thoughts with us about your Samsung Galaxy S25 Ultra. We value your candor as we continue to strive to improve our product line based upon our consumer feedback. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. All Galaxy devices have a set temperature range, where they operate at their best. While they may feel warm under certain conditions, like charging, this does not affect the device's lifespan or performance. However, if your devices get too warm, it could cause some issues. Please take a moment to review, "Keep your Galaxy device at its normal operating temperature" to learn some awesome tips on keeping your device within its perfect temperature threshold to avoid the possibility of overheating. Let us know if you have any questions for us or if you would like any further assistance by contacting Support at your leisure. Thank you for being an unwavering Samsung customer. - Debra
The best phone
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best phone to buy from is Best Buy I love mines
I would recommend this to a friendSamsung Galaxy S25 Ultra
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Upgraded my iPhone to S25 ultra and there is a big difference. I am loving my Samsung and will not go back to apple.
I would recommend this to a friendSacks
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sacks of thebgreatvwhite in real for freal wpop
No, I would not recommend this to a friendS25 ultra phone
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung S-25 ultra nice phone 256 GB lite weight best color
I would recommend this to a friendAwesome
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great phone,I like the shape of the phone..satisfied
I would recommend this to a friendStore personals
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Phone sales persons works for Verizon in the store. I have AT&T service and I was told my the salesman that they would show me where the phones are but Verizon customers come first. I asked for the store manger and was told he normal is not at this store because he runs more than one store. Not sure what that means. Had to go to At&T store to help with my concerns.
I would recommend this to a friendCamer lens
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a good phone itself the camera lens zoom needs work. I could but a camera for the same peoce and get better results whem zooming. Camera lenses needs work
No, I would not recommend this to a friendBrand response from Samsung
Posted .Aloha DanielH, thanks for taking the time out of your busy day to share your thoughts with us about your experience using the Samsung Galaxy S25 Ultra. As we strive to be innovative and make improvements on the design and functionality of our product line, your feedback is invaluable. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. We would be more than happy to assist you with whatever you may be experiencing with your camera quality, however, we need more details regarding what may be occurring before we can do so. Please do not hesitate to reach out to Support if you would like additional assistance. Thank you for being a steadfast Samsung customer. - Debra
Junk right out of the box.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolute junk. The facial recognition for screen unlock wouldn't record my face right out of the box. Genius Bar couldn';t fix it, said to call Samsung. Samsung customer support, if you can call it that, wanted me to do a factory reset, as though that were going to solve the problem when it didn't work new from the factory. Now they want me to take it in to a service center in downtown Boston, requiring me to both take time off from work and pay $60 to park. On top of that, they're already gearing up to deny a warranty claim, saying I must have done something to break it. They also acted like I was negligent from buying it from Best Buy, which they described as a third party seller. That's what I get from a $1,300 phone? I'm done with Samsung products.
No, I would not recommend this to a friend