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Customer reviews

Rating 4.8 out of 5 stars with 1647 reviews

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Rating by feature

  • Display Quality

    Rating 4.9 out of 5 stars

  • Camera

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

97%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 79 Showing 1,561-1,580 of 1,647 reviews
  • Rated 3 out of 5 stars

    Don't recommend

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone was great for work. Meetings on one side and research on the other. When samsung had an update, it made me have to purchase another phone altogether. The repair would have been just as much as the cost of the phone. I don't recommend for long term use.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Good day CMW76, thanks for providing us with detailed feedback regarding your experience using the Samsung Galaxy S25 Ultra. Your constructive feedback allows us to make improvements on our devices. Samsung offers a 12-month warranty on your device for manufacturing defects in materials and workmanship. Software updates are like oil changes and tune-ups for your phone or tablet - they keep things running smoothly. They also help improve the user interface, enhance security, and remove minor bugs. We recommend updating the software whenever a new version is available so you can make sure your device stays in tip-top shape. Without having any details available regarding what you may have experienced with your Galaxy S25 Ultra and without being able to ask you any follow up questions to probe further, I suggest contacting Support if you would like any further assistance. Thanks for being a devoted Samsung customer. - Debra Samsung

  • Rated 4 out of 5 stars

    Nice phone but I'm tired of Gemini AI

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice phone but I'm tired of Gemini AI and no way to turn it off

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    magnificent

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good phone, it looks more resistant than the previous ones, something I was hoping would come out soon.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    S25 Ultra

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its nice and new but camera and display quality doesn't compare to S22 Ultra

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Aloha LizG, thanks for taking the time to share your thoughts with us about your experience using the Samsung Galaxy S25 Ultra. As we strive to be innovative and make improvements on the design and functionality of our product line, your feedback is invaluable. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. The Galaxy S25 Ultra offers a superior camera and display compared to the S22 Ultra, featuring a brighter 2600-nit flat display, a 200MP main sensor, and faster 50MP 5x telephoto, along with a more durable titanium frame. Without having any details available regarding what you may be experiencing and without being able to ask you any follow up questions to probe further, I recommend contacting Support if you would like further assistance. Thank you for being a steadfast Samsung customer. - Debra Samsung

  • Rated 5 out of 5 stars

    Excellent Phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Switched over from apple which i found to be very restrictive. So much more customization with this phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best phone ever

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best reliable phone ever highly Recommended. Highly recommended A++

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Exelente telefono

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the phone, the zoom of the camera of the best.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best phone ever

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always prefer bestbuy to buy anything they are the best

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Helpful personal choosing a proper product for my wife an offer good incentives to purchase it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best phone from the best store

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really liked this phone and the customer service from best buy was amazing thank you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsum s25 ultra

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent customer service. Good personal best buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best S series mobile

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Slim compared to s24. Integrated AI features makes it worth the price

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quality phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Glad I got it need a new phone bad. Its GG oing to last me a while

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy the best.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's worth it to spend this money on it. Good best bay service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Galaxy s25

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Enjoying this new toy for 3 days now and I can say it's really worth the switch from Iphone.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Tried switching to Samsung

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Honest review on the cell phone, its not a bad phone. I loved it but coming from an iphone user for over 10years plus it was quite difficult trying to get use to it. Also i needed to download something different for almost every app. The thing i did like the most was the transition in the music when the next song would play.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Aloha Fonso, thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy S25 Ultra. We value your feedback as we strive to improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. We understand that transitioning to a new device may often come with quite a bit of a learning curve. We try our best to mitigate this transition as much as possible by offering a wealth of resources to our customers. If you haven't checked out these resources, please feel free to do so at your leisure. We currently offer video tutorials, interactive simulators, device manuals, and software updates online for your review. If you would like to share additional feedback with us or if you would like any further assistance, please let us know by contacting Support. Thank you for being a staunch Samsung customer. - Debra Samsung

  • Rated 5 out of 5 stars

    Ideal for technology lovers

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love technology and how practícal it is, wich si womderful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent customer service very kind and answered all the questions

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My self

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Salesman was knowledgeable. I was pleased with him

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    S25Ultra

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome product..sleek style easy to use! Would purchase again!

    I would recommend this to a friend