Customer Ratings & Reviews
- Model:
- SM-S938UZSAXAA
- SKU:
- 6612727
Rating by feature
- Display Quality
Rating 4.9 out of 5 stars
- Camera
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
Customers are saying
Customers praise the Galaxy S25 Ultra 256GB (Unlocked) for its amazing camera quality and impressive overall performance. Many appreciate the better-than-average battery life and the new slick design. Some customers, however, express concerns about the S Pen features and connectivity, as well as app compatibility issues.
This summary was generated by AI based on customer reviews.
Usually love Samsung Ultra
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Typically love Samsung Ultra Phones. This one is having issues with the hot spot, it is not working at this time. 7 hours tech support. No resolution yet. I will post with update on service.
I would recommend this to a friendBrand response from Samsung
Posted .Greetings DeniseG, thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy S25 Ultra. We appreciate your feedback as it provides us the opportunity to remain innovative while improving the functionality of our product line. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. You can activate a mobile hotspot on your phone or tablet to let other devices connect to the internet. You can also configure several features and settings to keep your hotspot private or reduce battery consumption. In a pinch, it’s a real lifesaver. Feel free to check out, "Use a mobile hotspot on your Galaxy phone or tablet" to help resolve what you have described to be experiencing with your device. If you have additional feedback to share or if you would like any further assistance afterward, feel free to reach out to Support. Thank you for being a trustworthy Samsung customer. - Debra
Sacks
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sacks of thebgreatvwhite in real for freal wpop
No, I would not recommend this to a friendWait for next model
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ak amid Samsung user, previuosly owned all galaxy and flip series. But this phone should come with better enhancement. They also removed Bluetooth functionality from spen
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Mehul, thanks for taking the time out of your day to share your thoughts with us about your Samsung Galaxy S25 Ultra. As we strive to be innovative and make improvements on the design and functionality of our products, your feedback is invaluable. Although the Galaxy S25 Ultra lacks Bluetooth connectivity, many hands-free features seamlessly function when utilizing one of our wearable devices. Also, the S25 Ultra's advanced multimodal capabilities will revolutionize the way we interact with our devices, while key creative S Pen functionalities remain, including drawing, jotting down ideas, and giving feedback on documents. If you would like to share any other feedback with us or if you would like any further assistance, please let us know by contacting Support. Thank you for being a cherished Samsung customer. - Debra
Galaxy s25 android cell phone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Serious speaker problems. Had to return prior to 12 day replacement period
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there IreneS, thank you for taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We know how frustrating it is when you have a new device that is not operating as intended or expected. We have some great resources available to help our customers troubleshoot the frustrations they are experiencing, including the speaker titled "Speaker not working on Samsung phone". We also have our team of experts available to assist you any time you have questions, or experience any thing out of the ordinary with your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Bad service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sorry to say but service wise was bad..i never got the phone because it was stolen upon delivery..i spoke to best buy representatives and they didn't do nothing about it before the phone was stolen..
I would recommend this to a friend- Pros mentioned:Overall performance
Horrible employee
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor customer service made the entire purchase a bad experience. Product worked well but I would recommend purchasing through a different retailer.
No, I would not recommend this to a friend The battery does not dilate it.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The truth is that my battery does not dilate, I honestly do not know what happens if I only have two months with my phone and the battery does not work for him.
No, I would not recommend this to a friendBroken $1000 phone.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am very disappointed in this phone. I purchased it from Best Buy and after 16 days i was mailing it into Samsung because of a mother board problem. I spoke to Best buy and they told me Samsung would handle it. I got thw phone bacl from Samsung and everything seemed fine for 5 days. Then while i was on vacation the hotspot quit working and GPS was not accurate. I wish i wiuld have stayed with thw One Plus 13
No, I would not recommend this to a friendBest buy sells junk
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after 16 days, two days late to return, I will never buy anything from there again.
No, I would not recommend this to a friendVERY DISAPPOINTED
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Some of the features from Verizon did not work because Samsung stop installing the software for those features to work. There is a big difference between an unlocked phone an one from a carrier.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Size296, thank you for finding the time out of your day to share your sentiments with us about your Samsung Galaxy S25 Ultra. We appreciate your feedback as it allows us to improve the design and functionality of our product line. Without having more information available and without being able to ask you any follow up questions to probe further, I recommend reaching out to Support for further assistance and/or help with troubleshooting. Thank you for being a loyal Samsung customer. - Debra
Bla bla bla
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Thinking of bringing it back, as the Samsung galaxy s25 ultra with 512g is same price as 256g. Bla
No, I would not recommend this to a friendMy nightmare
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not enjoying the phone lost a bunch of stuff from my note 10
No, I would not recommend this to a friendBrand response from Samsung
Posted .Good day MichaelH, thank you for reaching out to share your sentiments with us about your experience using the Samsung Galaxy S25 Ultra. We value your candor as we continue to make improvements on the functionality and performance of our product line. Samsung provides a 12-month warranty on your device for manufacturing defects in materials and workmanship. Feel free to check out, "Content that can be transferred with Smart Switch" if you would like assistance resolving what you've described to be experiencing with your device. If you have any questions for us afterward or if you would like further assistance, please let us know by reaching out to Support. Thanks for being a valued Samsung customer. - Debra
Junk
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Two months after buy this phone the battery will not hold a charge and the phone ringer stopped working. Absolute piece of junk. Buy something else.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Good day WayneS, thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Please take a moment to check out, "Galaxy phone or tablet will not charge" to help resolve what you may be experiencing with your device. Thank you for being an unwavering Samsung customer. - Debra
Got a refurbished phone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best buy charged us for new phone and sold us faulty product it's refurbished phone can't keep up with battery power best buy customer services getting worse, not recommend to purchasing samsung phones from best buy
No, I would not recommend this to a friendWorst customer service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product itself is awesome but the Spring Meadows BestBuy is one of the worst stores. I bought the ohone on February 14th exchanging mg iPhone 15 Pro for a trade-in amount of 900$. The trade-in amount is not deposited yet yo my paypal account. I wnet to the store and was told i need to call the customer care and customer care says they cant figure out. All of this is after i handed the phone to a bestbuy employee behind the counter.
I would recommend this to a friendDisappointed
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wasn’t able to return item at 17 days of having it. Ridiculous. It was brand new as well.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings SherilT, thank you for reaching out to share your experience with using the Samsung Galaxy S25 Ultra. Your thoughts and critiques allow us to make improvements on the functionality and performance of our product line. Without having any details available regarding what you may be experiencing with your Galaxy S25 Ultra and without being able to ask you any follow up questions to probe further, I recommend reaching out to Support if you would like assistance with troubleshooting your device or if you would like any further assistance. Thanks for choosing Samsung! - Debra
Not very good.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth the price. Just a few months ago, I had it and it already had a black spot on the screen.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings RaikolL, thank you for finding the time out of your bustling day to share your sentiments with us about your Samsung Galaxy S25 Ultra. Your feedback is appreciated as we strive to be innovative and improve the design and functionality of our products. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. Please check out, "Blank or black display on a Samsung phone or tablet" to help resolve what you have described to be experiencing with your device. If you have any questions for us afterward or if you would like any further assistance, please feel free to reach out to Support. Thank you for being a dedicated Samsung customer. - Debra
iPhone is way better
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is very buggy, my phone is new and it already freezes every now and then, some apps don't work correctly among many other little flaws that make this phone not worth over an iPhone, I honestly regret my curiosity of trying something different
No, I would not recommend this to a friendDONT be ORESSURED INTO BUYING THIS INSURANCE
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was pressured into buying this - and am having difficulties in trying to cancel it
No, I would not recommend this to a friendWorst service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It should never take D near 3 hours to get a new phone. Worst service ever. They will waste your time and not ever care about it. They will screw up and just make you wait. They should give you something for waiting so long for there screw ups.
No, I would not recommend this to a friend