Customer Ratings & Reviews
- Model:
- SM-S938UZKEXAA
- SKU:
- 10103645
Rating by feature
- Display Quality
Rating 4.9 out of 5 stars
- Camera
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
Customers are saying
Customers are pleased with the Galaxy S25 Ultra's overall performance and camera quality, with many noting its powerful capabilities. The long-lasting battery life and fast processor speed are also well-received. Some customers find the phone a bit heavy, and there are changes to the stylus functionality.
This summary was generated by AI based on customer reviews.
Samsung S25 ultra
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I thought it is going to be faster than S 21, but it is not.
I would recommend this to a friendBrand response from Samsung
Posted .Aloha GeorgeG, thanks for sharing your feedback with us about your experience using the Samsung Galaxy S25 Ultra. The advertised Galaxy S25 Ultra is significantly faster and more powerful than the S21 Ultra, featuring a much newer processor with higher clock speeds (around 4.47 GHz vs. 2.9 GHz), better sustained performance for intense tasks like gaming, superior AI processing, faster Wi-Fi (Wi-Fi 7), and more advanced features. If you would like to share additional feedback with us or if you would like any further assistance, please feel free to reach out to Support. Thank you for being a valued Samsung customer. - Debra
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||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am happy with the device big advancement in technology
I would recommend this to a friendPhone
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great phone. Easy pick up. Love this great phone love
I would recommend this to a friendIt was meh until it broke.
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The phone itself was nothing really special. It would have worked much better if Samsung didn't shove their version of almost every app that comes standard on an Android (but somehow does it worse) on all their devices, but I went in expecting that. I was not expecting the battery to bulge and pop out the back panel. I was less expecting the $200+ protection plan I paid Best Buy for to be worthless. Won't buy another Samsung, won't buy anything else at Best Buy.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there Blarkk, thank you for finding the time to share your sentiments with us about your experience using the Samsung Galaxy S25 Ultra. We value your feedback as it allows us the opportunity to improve the functionality and performance of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. All Galaxy devices have a set temperature range, where they operate at their best. While they may feel warm under certain conditions, like charging, this does not affect the device's lifespan or performance. However, if your devices get too warm, it could cause some issues. When you have the opportunity, take a look at "Keep your Galaxy device at its normal operating temperature" to learn how you can help keep your devices at their normal operating temperature. Without having more details available regarding what may be occurring with your device and without being able to ask you any follow up questions to probe further, I suggest reaching out directly to Support for further assistance. Thank you for being a steadfast Samsung customer. - Debra
No Bluetooth SPen
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Display isbt as good as my S22 Ultra. Although this has a S-Pen, it is not Bluetooth. That is the main reason i ge the Ultra. If I had know that. I would have stuff with my S22 Ultra or opted for the S25+.
I would recommend this to a friendBrand response from Samsung
Posted .Greetings Keisha, thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy S25 Ultra. We appreciate your feedback as it provides us the opportunity to remain innovative while improving the functionality of our product line. The Galaxy S25 Ultra's S Pen, despite lacking Bluetooth functionality, can be used for writing, drawing, and navigating the phone, including features like AI Select, Translate, and Magnify. You can also take quick notes, create memos, and access S Pen settings to customize. The Galaxy S25 Ultra offers several improvements over the Galaxy S22 Ultra. The S25 Ultra offers a more powerful processor, improved camera system, and faster connectivity. The S25 Ultra features a 200MP main camera (compared to the S22 Ultra's 108MP), a 50MP 5x telephoto lens, and enhanced video recording capabilities. It also boasts Wi-Fi 7 and Bluetooth 5.4 for faster and more efficient wireless connections. Additionally, the S25 Ultra has a brighter display, a titanium frame, and better battery life. If you would like to share additional feedback with us or if you would like any further assistance, please do not hesitate to reach out to Support. Thank you for being a trustworthy Samsung customer. - Debra
Samsung S 25 Ultra
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Phone set as locked when attempting to set it up with my service provider despite being a brand new phone. Ended up returning it because it essentially was useless.
No, I would not recommend this to a friendONLINE PURCHASE COULD BE LOST IN TRANSIT!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I initially purchased an unlocked samsung galaxy s25 from best buy online as the phone was on sale. It was suspicious that the phone did not arrive as promised and it was supposedly "Lost In Transit". I went to the Best Buy physical store to inquire about this issue and apparently there have been several reports of products on sale that are lost in transit whenever it is purchased online and that the company who is contracted to do delivery is UPS. After several unsuccessful attempts to get my product, I ended up just purchasing another phone that is regularly priced from a physical best buy store. WHAT A DISAPPOINTMENT AND I FEEL SCAMMED!!!! I am so hesitant so purchase another product that nline especially if it is in sale as the likelihood of the product being lost in transit is high. So i want to warn potential buyers out there to be careful when purchasing items online, that there is a high chance you will not receive it!
No, I would not recommend this to a friendNot much to be desired could have done better on t
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly I get tired of these upgrades they always take away features like the air command on the stylus and the camera quality is not as good I also feel like the speaker quality isn't great either and that it's harder for people to hear me on this phone overall I wouldn't say it's much of an upgrade from the s23 not my favorite phone honestly I wish I could go back to when they made the notes those were good phones
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings KaitlinA, thank you for finding the time out of your day to share your sentiments with us about your Samsung Galaxy S25 Ultra. Your feedback is appreciated as we strive to be innovative and improve the design and functionality of our products. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. The Air command menu contains shortcuts to different apps and features that are compatible with your S Pen. To open the menu, remove the S Pen from your phone, and then tap the Air command icon (the pen) on the right side of the screen. Check out, "Use the Galaxy S25 Ultra S Pen" to learn more about the functionality of your Galaxy S25 Ultra S Pen. Without having more information available regarding what you may be experiencing with your camera or audio quality and without being able to ask questions to probe further, I recommend contacting Support for further assistance with troubleshooting your device. Thank you for being a dedicated Samsung customer. - Debra
Samsung S25 Ultra
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A few small difference from my S21 Ultra but the same problem of the annoying echo when using speaker and bad reception on calls.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Howdy Magnus7864, thanks for taking the available time out of your day to share your thoughts with us about your Samsung Galaxy S25 Ultra. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. There are a few things that can cause issues with the speaker while you are on call or listening to audio playback through your Galaxy phone. For example, there could be an external device where the audio is being redirected. Please take a moment to review, "Speaker does not work properly on Samsung phone" and "Samsung phone has poor signal and cannot use data or make calls" to help resolve what you have described to be experiencing with your device. Let us know if you have any questions for us afterward or if you would like any further assistance by reaching out to Support at your leisure. Thank you for being a valued Samsung customer. - Debra
No phone came
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I received a box. No phone just the wire! It was suppose to be the unlocked 512mb.
No, I would not recommend this to a friendI wouldn't get it
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Battery life. Is not worth buying it id return it if i can
No, I would not recommend this to a friendBrand response from Samsung
Posted .Salutations AliA, thanks for taking the time to share your thoughts with us about your experience using the Samsung Galaxy S25 Ultra. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. If you're experiencing less than optimal battery life on your device, please check out "Apps are draining battery on Galaxy phone or tablet," "Galaxy Battery - Optimization," "Get the most out of your Galaxy phone or tablet battery," and "Samsung phone battery drains quickly on 5G service" to help resolve what you may be experiencing with your battery life. Let us know afterward if you would like any further assistance. Thank you for being a faithful Samsung customer. - Debra
Went from an S9+ Only think better is camera
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wouldn't have bothered upgrading if I knew it was so bad, Apple next time First time unless a 3rd option happens. This lags , and is no faster on the net that S9 was just no longer getting security update
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hey there AnthonyWTB, thanks for taking the time out of your day to share your thoughts with us about your Samsung Galaxy S25 Ultra. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. The Galaxy S25 Ultra offers a vastly higher megapixel count (200MP main sensor vs. 12MP on S9+), multiple lens options including ultra-wide and multiple telephoto lenses with superior zoom (up to 100x Space Zoom), 8K video recording, and advanced features like Galaxy AI, which provides superior image clarity and editing capabilities, compared to the Galaxy S9+. Please feel free to review, "Galaxy S25, S25+, S25 Edge, or S25 Ultra camera features" to learn more about utilizing your camera features. If you would like any further assistance afterward, please do not hesitate to contact Support. Thank you for being a valued Samsung customer. - Debra
- Pros mentioned:Battery life, Camera quality, Overall performance
The Perfect Blend of Power, Elegance, and Innovati
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought my Samsung Galaxy S25 Ultra from Best Buy just two days ago, and it already feels like the best tech decision I’ve made in years. From the moment I held it, I could tell this phone is in a class of its own—sleek, solid, and beautifully crafted. The display is breathtaking. The colors are rich and lifelike, the brightness is perfect even in direct sunlight, and the smooth refresh rate makes every swipe and scroll feel effortless. The new camera system is nothing short of phenomenal—photos come out crystal clear, with incredible detail and true-to-life colors, whether I’m shooting in daylight or low light. Zoom is sharp and stable, making it ideal for capturing far-away moments without losing quality. Performance is flawless. Apps launch instantly, multitasking is smooth, and the battery easily lasts through my busiest days. Even after hours of use, it stays cool and responsive. Charging is impressively fast, so I’m never tethered to a cable for long. Best Buy made the experience even better—the staff were knowledgeable, friendly, and genuinely excited to walk me through the features. They made sure I left the store confident and ready to get the most out of my new phone. The Galaxy S25 Ultra is more than just a phone—it’s a professional camera, a gaming console, and a personal assistant all rolled into one elegant device. I couldn’t be happier with my purchase. Highly recommended!
I would recommend this to a friend Camera picture quality
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture quality iss poor. I take lots of pictures and my old samsung 22ultra was rhe best. I WOULD HAVE NOT got my samsung 25 ultra if i would have known. This is the main reason i stuck with Samsung. Very expensive to not be happy with it :(
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Mari, thanks for taking the time to share your sentiments with us about your experience using the Samsung Galaxy S25 Ultra. Your constructive feedback allows us to make improvements on our devices. Samsung offers a 12-month warranty on your device for manufacturing defects in materials and workmanship. If you feel as though your camera quality is lacking, please adjust Intelligent Optimization settings, use the Camera Assistant app for more control (disable softening), clean the lens, update your software, or shoot your content in Expert RAW for better low-light/detail shots. Also, check out "Camera modes and settings on Galaxy phones and tablets" to help resolve what you've described to be experiencing with your device. Let us know if you would like further assistance afterward by reaching out to Support. Thanks for choosing Samsung! - Debra
No Phone, Bad Customer Service
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This review does not reflect S25 Ultra, but it concerns the process of dealing with Best Buy customer service. I pre-ordered the S25 Ultra on January 31, with a delivery scheduled for February 7. When my order arrived, I opened the box, and all it contained was a damaged Samsung S25 Ultra box without a phone. I immediately took everything to the local Best Buy, and the GM helped start the process. Customer Service told me I could pick up a phone on the 7th and gave me the location to pick up the unit. When I went to the location, I was told it was on hold for the review process, and the phone should be available on the morning of the 8th. Once again, that didn’t happen, and after several phone calls, I still don’t have a phone. I’ve been told the situation has escalated, and they don’t know when I can get a replacement phone. I talked to another rep and was told I could pick up a phone from another location today, but the order still hasn’t been processed. The lesson learned is not to have a phone shipped from Best Buy and only do a store pickup. This process has been more than frustrating.
No, I would not recommend this to a friendMe siento estafado
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Se pasan compré el galaxy s25 ultra y según la "gift card" ere de regalo y no es cierto te la cobran
I would recommend this to a friendBox Broken
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No good by color is no good for me delivery box broken
No, I would not recommend this to a friendBAD investment
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For as much money as I spent on this phone I would expect it to not have so many issues. Samsung used to be great, but these newer models suck so bad. Do not waste your money, you will get upset because even the drop down menu takes forever to work.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hey there MariaH, thank you for your feedback on your Samsung Galaxy S25 Ultra. We know how important your phone is to you every day, and how frustrating it can be when your device is not aligning to your expectations. We have a few articles available online to help you with the speed of your device titled "How to adjust refresh rate options on your Galaxy phone or tablet", "How to keep your Galaxy phone or tablet from slowing down", and "Galaxy phone or tablet's screen is frozen or responds too slowly". Our team of experts is also available through chat if your frustrations continue, or you have additional matters with which you would like assistance. Thank you for being a Samsung customer. -Elizabeth
Great phone, poor customer service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I LOVE my new phone. Paid to have contents transferred, and the guy messed it up by not downloading the e-sim, so when it finished the transfer, and i was on my way home 3 hrs away, i had a non activated phone....NOT HAPPY. Had to pay my local Verizon to activate my phone....
I would recommend this to a friendDissappointing
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Phone calls echo similar to sidetone for no reason. You basically hear yourself talking. Tried everything to fix it but apparently this is a problem with internal circuitry. For a $1300 phone and being Samsung, totally disappointing. Can't even send it in for warranty because needed for work.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Ryan, thanks for taking the time to review your Samsung Galaxy S25 Ultra. We appreciate your honesty as we strive to provide the best products with superior functionality on the market to our customers. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. There are a few things that can cause issues with the microphone on your phone or tablet. For example, an external device such as headphones may be preventing the microphone from working. Other times, you may hear a crackling noise, or sounds may be unclear in your recordings if the microphone is having problems. Please take a moment to check out, "Microphone issues with Galaxy phone or tablet" to help resolve what you may be experiencing with your audio quality. If you would like any further assistance afterward, please feel free to contact Support. Thank you for being a loyal Samsung customer. - Debra