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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 1149 reviews

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Rating by feature

  • Display Quality

    Rating 4.9 out of 5 stars

  • Camera

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

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97%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 22 Showing 421-440 of 1,149 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    GOODBYE IPHONE....FOREVER!!!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have an S24 ultra...I was not going to buy an S25 ultra!! Some people have said, just wait and get the 26. I could not wait. I celebrated buying S25 ultra by selling my iPhone 16 pro max.....GOODBYE!!!! I was smart enough to keep the 24...smart switch!!! I love S24 ultra, and now 25 Ultra even more!!! The phone is awesome. you will love it!!! I am typing this on my Mac, that I am keeping!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quality of phone.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very satisfied with my phone. The features and quality of the device is excellent. I have no complaints. I recommend it.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Android is back

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone, went from a 12 pro max to this and do not regret it one bit or miss IOS. Andriod these days are much different back when i has my galaxy s3

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Galaxy S25 Ultra

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far I like this phone, it took alot to getting used to coming from a Galaxy S10. Really like the camera.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful and easy to use. The Camera is amazing and very clear

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Best phone I've ever had

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent phone much better than the iphone 13 I upgraded from. Tons of features that improve upon the purchase

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Phone

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service, the phone display is outstanding. Super fast and long battery life

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Definitely worth the purchase!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm a few weeks into my purchase and loving every minute using this phone. I switched from an iphone 14 pro max which was nerve racking after being with apple devices for more than 7 years but the transition was smooth and i couldn't be happier. I love the camera and all the customizable settings.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Mr

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Shape and suze are great. Battery life is the longest compared with all other phones I had. Camera is excellent quality..

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Overall performance

    Rated 5 out of 5 stars

    Flagship Power with a Premium Touch

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product is very good and user friendly. Good camera quality,Stunning Display, Strong Performance”

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Pricey, but solid

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, so good. Still trying to learn the nuances of the phone. Certainly sturdier than my old Galaxy S21 Ultra.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Handy and awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've never had such a high end phone but it has been amazing. The pen comes very handy for work notes and mapping. The camera quality is fantastic.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    A real workhorse! Highly recommended

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is a real workhorse. I actually carry three phones and this is my primary phone takes great pictures charges pretty fast and it just works really well. I highly recommend it.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Amazing features

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The camera for this phone is incredible. Lovers of good photography should get this. The battery also last long

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Big Bold & Better upgrade.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After a few years with the A54 and the Bluetooth started flaking out mid conversation was not good or safe. So I treated myself to an upgrade: S25U. Its your typical cell phone. I needed more memory and a slight larger screen. Well worth the price. I would definitely recommend.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Goodbye Samsung, Again!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I decided to give Samsung another chance after the S24 Ultra disappointed me, hoping the S25 Ultra would finally change my mind. I even got the 512GB at a great deal at $1099 and really wanted to keep it. But after 2 weeks eventually I had to return it. And honestly? I felt such a huge wave of relief once I did. The experience was inconsistent, especially when it came to the battery life. Even after I followed all the battery guidelines and turned off things in the settings, the battery would still drain unnaturally fast even with light use. It gave me constant anxiety. With iPhones, the battery just lasts and lets me forget it. As for the apps and UI, it’s true what many have said: Samsung’s software just doesn’t match the polish of iOS. It felt fragmented, clunky, and unrefined. Small things like app animations, message delivery delays, or inconsistent design choices constantly reminded me that I wasn’t on iOS. And while most people may not notice or care, to me, the user experience is everything. The camera had its moments. But despite the hype around the 100x zoom, it was nearly useless in real-life scenarios like concerts or dim lighting, where the iPhone’s much lower zoom still produced clearer, more usable photos. Still, Samsung has great things: best display, customization, and freedom of Android. If you’re thinking of switching from iPhone, I really recommend giving it at least two full weeks.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Salutations Mike, thanks for taking the time out of your busy schedule to share your thoughts with us about your Samsung Galaxy S25 Ultra. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. The Galaxy S25 Ultra's 5,000 mAh battery can last for days on a single charge, depending on your settings and how you use your device. If you're experiencing less than optimal battery life on your device, please take a moment to check out, "Apps are draining battery on Galaxy phone or tablet," "Galaxy Battery - Optimization," "Get the most out of your Galaxy phone or tablet battery," and "Samsung phone battery drains quickly on 5G service" to help resolve what you may be experiencing with your device. Your device harnesses the power of AI throughout many apps and experiences. For example, the camera uses AI Zoom to take better zoom photos. You can use AI to edit images, like Generative Edit, which can fill in backgrounds and move, resize or erase objects. Live Translate lets you communicate in other languages over the phone. You are able to disable or only allow on-device processing for the AI features. There is also a "master switch" to disable all cloud-based processing for the Galaxy AI features. Settings->Advanced Features->Galaxy AI. If you have any questions after reviewing the resources provided by contacting Support. Thank you for being a faithful Samsung customer. - Debra Samsung

  • Pros mentioned:
    Camera quality, Overall performance

    Rated 5 out of 5 stars

    Very nice phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is very good. Fast, smart and has the best interface. Best camera that takes professional pics. My wife loves it

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Excellent Phone

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am big fan of Samsung and always try to purchase from Best Buy it was available as per my expectations. Excellent customer service.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    S25 Ultra Phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is by far the most favorite phone I've ever owned. I really enjoyed my Note 20 Ultra; this one takes the cake. Im so happy I went for it! No regrets. The options to personalize based on your needs are endless. It is so fast and responsive. You don't realize until you use it how slow your old phone is. The screen is amazing as well. Also, the ability to jump between buds, tablet, phone, and pc is just wow! It has helped me to be more productive.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Mobil

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product is absolutely excellent, I would buy it again. I guarantee it.

    I would recommend this to a friend