Customer Ratings & Reviews
- Model:
- SM-S938UZTEXAA
- SKU:
- 6612730
Rating by feature
- Display Quality
Rating 4.9 out of 5 stars
- Camera
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
Customers are saying
Customers are pleased with the Galaxy S25 Ultra's overall performance and camera quality, with many noting its powerful capabilities. The long-lasting battery life and fast processor speed are also well-received. Some customers find the phone a bit heavy, and there are changes to the stylus functionality.
This summary was generated by AI based on customer reviews.
Goodbye Samsung, Again!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I decided to give Samsung another chance after the S24 Ultra disappointed me, hoping the S25 Ultra would finally change my mind. I even got the 512GB at a great deal at $1099 and really wanted to keep it. But after 2 weeks eventually I had to return it. And honestly? I felt such a huge wave of relief once I did. The experience was inconsistent, especially when it came to the battery life. Even after I followed all the battery guidelines and turned off things in the settings, the battery would still drain unnaturally fast even with light use. It gave me constant anxiety. With iPhones, the battery just lasts and lets me forget it. As for the apps and UI, it’s true what many have said: Samsung’s software just doesn’t match the polish of iOS. It felt fragmented, clunky, and unrefined. Small things like app animations, message delivery delays, or inconsistent design choices constantly reminded me that I wasn’t on iOS. And while most people may not notice or care, to me, the user experience is everything. The camera had its moments. But despite the hype around the 100x zoom, it was nearly useless in real-life scenarios like concerts or dim lighting, where the iPhone’s much lower zoom still produced clearer, more usable photos. Still, Samsung has great things: best display, customization, and freedom of Android. If you’re thinking of switching from iPhone, I really recommend giving it at least two full weeks.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Salutations Mike, thanks for taking the time out of your busy schedule to share your thoughts with us about your Samsung Galaxy S25 Ultra. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. The Galaxy S25 Ultra's 5,000 mAh battery can last for days on a single charge, depending on your settings and how you use your device. If you're experiencing less than optimal battery life on your device, please take a moment to check out, "Apps are draining battery on Galaxy phone or tablet," "Galaxy Battery - Optimization," "Get the most out of your Galaxy phone or tablet battery," and "Samsung phone battery drains quickly on 5G service" to help resolve what you may be experiencing with your device. Your device harnesses the power of AI throughout many apps and experiences. For example, the camera uses AI Zoom to take better zoom photos. You can use AI to edit images, like Generative Edit, which can fill in backgrounds and move, resize or erase objects. Live Translate lets you communicate in other languages over the phone. You are able to disable or only allow on-device processing for the AI features. There is also a "master switch" to disable all cloud-based processing for the Galaxy AI features. Settings->Advanced Features->Galaxy AI. If you have any questions after reviewing the resources provided by contacting Support. Thank you for being a faithful Samsung customer. - Debra
Not much to be desired could have done better on t
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly I get tired of these upgrades they always take away features like the air command on the stylus and the camera quality is not as good I also feel like the speaker quality isn't great either and that it's harder for people to hear me on this phone overall I wouldn't say it's much of an upgrade from the s23 not my favorite phone honestly I wish I could go back to when they made the notes those were good phones
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings KaitlinA, thank you for finding the time out of your day to share your sentiments with us about your Samsung Galaxy S25 Ultra. Your feedback is appreciated as we strive to be innovative and improve the design and functionality of our products. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. The Air command menu contains shortcuts to different apps and features that are compatible with your S Pen. To open the menu, remove the S Pen from your phone, and then tap the Air command icon (the pen) on the right side of the screen. Check out, "Use the Galaxy S25 Ultra S Pen" to learn more about the functionality of your Galaxy S25 Ultra S Pen. Without having more information available regarding what you may be experiencing with your camera or audio quality and without being able to ask questions to probe further, I recommend contacting Support for further assistance with troubleshooting your device. Thank you for being a dedicated Samsung customer. - Debra
Samsung S 25 Ultra
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Phone set as locked when attempting to set it up with my service provider despite being a brand new phone. Ended up returning it because it essentially was useless.
No, I would not recommend this to a friendI wouldn't get it
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Battery life. Is not worth buying it id return it if i can
No, I would not recommend this to a friendBrand response from Samsung
Posted .Salutations AliA, thanks for taking the time to share your thoughts with us about your experience using the Samsung Galaxy S25 Ultra. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. If you're experiencing less than optimal battery life on your device, please check out "Apps are draining battery on Galaxy phone or tablet," "Galaxy Battery - Optimization," "Get the most out of your Galaxy phone or tablet battery," and "Samsung phone battery drains quickly on 5G service" to help resolve what you may be experiencing with your battery life. Let us know afterward if you would like any further assistance. Thank you for being a faithful Samsung customer. - Debra
Went from an S9+ Only think better is camera
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wouldn't have bothered upgrading if I knew it was so bad, Apple next time First time unless a 3rd option happens. This lags , and is no faster on the net that S9 was just no longer getting security update
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hey there AnthonyWTB, thanks for taking the time out of your day to share your thoughts with us about your Samsung Galaxy S25 Ultra. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. The Galaxy S25 Ultra offers a vastly higher megapixel count (200MP main sensor vs. 12MP on S9+), multiple lens options including ultra-wide and multiple telephoto lenses with superior zoom (up to 100x Space Zoom), 8K video recording, and advanced features like Galaxy AI, which provides superior image clarity and editing capabilities, compared to the Galaxy S9+. Please feel free to review, "Galaxy S25, S25+, S25 Edge, or S25 Ultra camera features" to learn more about utilizing your camera features. If you would like any further assistance afterward, please do not hesitate to contact Support. Thank you for being a valued Samsung customer. - Debra