Customer Ratings & Reviews

Hey Unhappy, thank you for finding the time out of your day to share your sentiments with us about your Samsung Galaxy S25 Ultra. Your feedback is invaluable to us as we strive to provide the best products with superior functionality on the market to our customers. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. If the Galaxy S25 Ultra feels too large for your comfort, check out the S25+ and the S25. These two devices offer a slightly smaller screen than what your currently utilizing. To take a screenshot on your Galaxy S25 Ultra using your palm, enable the "Palm swipe to capture" feature in Settings > Advanced features > Motions and gestures, and then swipe the edge of your palm across the screen from left to right or vice versa, ensuring your palm touches the screen to capture the image. If you would like any further assistance or if you think of any questions you may have for us, do not hesitate to contact Support. Thank you for being a trustworthy Samsung customer. - Debra

Howdy JoseluisG, thank you for sharing your feedback with us about your experience using the Samsung Galaxy S25 Ultra. The S Pen that is included with the S25 Ultra is slightly different from its predecessor. For instance, the S Pen can be used to create quick notes and memos, drawings, artwork; you can easily use S Pen related features such as AI Select, Translate, and Magnify to help you utilize your phone and multitask throughout the day. Plus, additional S Pen settings can be customized depending on how you’d like to use the S Pen. Feel free to check out, "Use the Galaxy S25 Ultra's S Pen" if you would like to learn more about this S Pen's functionality. Feel free to reach out to Support if you have any other questions or if you would like further assistance. Thanks for choosing Samsung! - Debra

Hello there Amado, thanks for taking the time out of your day to share your thoughts with us about your Samsung Galaxy S25 Ultra. As we strive to be innovative and make improvements on the design and functionality of our products, your feedback is invaluable. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. Please take a moment to review, "Bluetooth device won't stay connected to Galaxy phone or tablet" to help resolve what you have described to be experiencing with your device. If you would like further assistance afterward, feel free to reach out to Support. Thank you for choosing Samsung! - Debra

Hello Donna, thank you for finding the time to share your sentiments with us about your experience using the Samsung Galaxy S25 Ultra. We appreciate your feedback as it allows us to improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Please ensure that Predictive Text is enabled, then clear the keyboard cache, and reset your settings to help resolve wat you've described to be experiencing with your texting. If you have any questions for us or if you would like any further assistance, please feel free to contact Support. Thank you for being a treasured Samsung customer. - Debra

Hello Dawn, thanks for reaching out to share your thoughts with us about your experience using the Samsung Galaxy S25 Ultra. We value your critiques as we continue to make improvements on the design and functionality of our product line. The Galaxy S25 Ultra camera is one of the best on the market due to its combination of powerful hardware, versatility, and advanced software which includes a versatile zoom system, excellent dynamic range, and comprehensive video features like 8K recording and log format for professional editing. It offers bright and detailed photos, strong low-light performance, and features like the smooth zoom slider and Audio Eraser. Although the Galaxy S25 Ultra no longer has Bluetooth functionality, this S Pen can be used for creative tasks like drawing and note-taking or for productivity features like AI Select, Translate, and Magnify. Failure to load Facebook Reels in a timely manner can be due to variables such as poor internet connection, corrupted app cache, outdated app and/or phone software, poor app performance, or it may connected in your Settings as data saver mode can inhibit video quality. Feel free to check out, "Use the Galaxy S25 Ultra's S Pen" if you would like to learn more about your S Pen features. If you would like any further assistance, please feel free to reach out to Support. Thanks for being a loyal Samsung customer. - Debra

Howdy FlorenceS, thanks for taking the time to share your thoughts with us about your experience using the Samsung Galaxy S25 Ultra. We appreciate your feedback as we strive in providing the best products with superior functionality on the market for our customers. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Whether you're using a phone, tablet, smart watch, or earbuds, all Galaxy devices have a set temperature range, where they operate at their best. While they may feel warm under certain conditions, like charging, this does not affect the device's lifespan or performance. However, if your devices get too warm, it could cause some issues. Although your Galaxy devices may get warm sometimes, they have built-in safeguards to alert you and protect themselves if their temperature exceeds the normal operating range. Check out, "Keep your Galaxy device at its normal operating temperature" to learn about the factors that may affect your device's temperature. If you would like any further assistance after reviewing the resources shared, do not hesitate to contact Support. Thank you for being a devoted Samsung customer. - Debra

Hello there MichellerR, thank you for taking the time to share your experience with using the Samsung Galaxy S25 Ultra. Your critiques provide valuable insights that will assist us with improving our product line. Samsung provides a 12-month warranty on our product line for manufacturing defects in materials and workmanship. We understand that transitioning to new devices can often feel overwhelming. Have no worry, we have a wealth of resources available to help our customers make the transition as seamless as possible. We offer device manuals, software updates, interactive simulators, and video tutorials online that are available for your review. If you would like to share additional feedback with us or if you would like any further assistance, please feel free to contact Support at your leisure. Thanks for being a loyal Samsung customer. - Debra

Hi there TFosterf, thanks for taking the time to review your Samsung Galaxy S25 Ultra. We appreciate your honesty as we strive to provide the best products with superior functionality on the market to our customers. If you would like to share additional feedback with us or if you would like any further assistance, please feel free to reach out to Support. Thank you for being a loyal Samsung customer. - Debra

Greetings AltheaS, thanks for taking the opportunity to contact us about your experience using the Samsung Galaxy S25 Ultra. We strive to provide our customers with exceptional experiences and quality products. We're happy to hear that you're pleased with your new device so far. If you would like to share additional feedback with us or if you would like any further assistance, please do not hesitate to contact Support. We're always happy to listen and work toward a better experience for our customers. Thank you for being a loyal Samsung customer. - Debra

Salutations AlirezaG, thanks for taking the time out of your busy schedule to share your thoughts with us about your experience using the Samsung Galaxy S25 Ultra. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Without having more details available regarding what you may be experiencing with your device and without being able to ask you any follow up questions to probe further, I suggest contacting Support for further assistance with troubleshooting your device. Thank you for being a faithful Samsung customer. - Debra

Aloha GeorgeG, thanks for sharing your feedback with us about your experience using the Samsung Galaxy S25 Ultra. The advertised Galaxy S25 Ultra is significantly faster and more powerful than the S21 Ultra, featuring a much newer processor with higher clock speeds (around 4.47 GHz vs. 2.9 GHz), better sustained performance for intense tasks like gaming, superior AI processing, faster Wi-Fi (Wi-Fi 7), and more advanced features. If you would like to share additional feedback with us or if you would like any further assistance, please feel free to reach out to Support. Thank you for being a valued Samsung customer. - Debra

Greetings Keisha, thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy S25 Ultra. We appreciate your feedback as it provides us the opportunity to remain innovative while improving the functionality of our product line. The Galaxy S25 Ultra's S Pen, despite lacking Bluetooth functionality, can be used for writing, drawing, and navigating the phone, including features like AI Select, Translate, and Magnify. You can also take quick notes, create memos, and access S Pen settings to customize. The Galaxy S25 Ultra offers several improvements over the Galaxy S22 Ultra. The S25 Ultra offers a more powerful processor, improved camera system, and faster connectivity. The S25 Ultra features a 200MP main camera (compared to the S22 Ultra's 108MP), a 50MP 5x telephoto lens, and enhanced video recording capabilities. It also boasts Wi-Fi 7 and Bluetooth 5.4 for faster and more efficient wireless connections. Additionally, the S25 Ultra has a brighter display, a titanium frame, and better battery life. If you would like to share additional feedback with us or if you would like any further assistance, please do not hesitate to reach out to Support. Thank you for being a trustworthy Samsung customer. - Debra

Howdy Magnus7864, thanks for taking the available time out of your day to share your thoughts with us about your Samsung Galaxy S25 Ultra. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. There are a few things that can cause issues with the speaker while you are on call or listening to audio playback through your Galaxy phone. For example, there could be an external device where the audio is being redirected. Please take a moment to review, "Speaker does not work properly on Samsung phone" and "Samsung phone has poor signal and cannot use data or make calls" to help resolve what you have described to be experiencing with your device. Let us know if you have any questions for us afterward or if you would like any further assistance by reaching out to Support at your leisure. Thank you for being a valued Samsung customer. - Debra