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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 1171 reviews

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Rating by feature

  • Display Quality

    Rating 4.9 out of 5 stars

  • Camera

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

97%
would recommend
to a friend

Customers are saying

Customers are pleased with the Galaxy S25 Ultra's overall performance and camera quality, with many noting its powerful capabilities. The long-lasting battery life and fast processor speed are also well-received. Some customers find the phone a bit heavy, and there are changes to the stylus functionality.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 53 Showing 1,041-1,060 of 1,171 reviews
  • Rated 5 out of 5 stars

    Best Phone Ever!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone is in excellent condition. Almost brand new. Been using it for a while. The description about the condition of the phone was in detail. No issue whatsoever.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    B

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So we all know that there is a new battery technology which Samsung didn´t implement in the S25U. So it will be very likely that the battery on the new S26U will be a lot better.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Keyboard swyping not a priority to Samsung

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Keyboard does not learn you and makes you swype exactly perfect to get your words. Motorola can guess by close letters and learns your patterns. So frustrating to go backwards. Ruins my experience of all other functions.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello Donna, thank you for finding the time to share your sentiments with us about your experience using the Samsung Galaxy S25 Ultra. We appreciate your feedback as it allows us to improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Please ensure that Predictive Text is enabled, then clear the keyboard cache, and reset your settings to help resolve wat you've described to be experiencing with your texting. If you have any questions for us or if you would like any further assistance, please feel free to contact Support. Thank you for being a treasured Samsung customer. - Debra Samsung

  • Rated 5 out of 5 stars

    Great upgrade

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for me and my mom and its a massive upgrade from the 22 Ultra. We both really like that the screen is flat now and not curved edges. The camera features are nice and with the added ad card slot is a nice upgrade too

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    best gift present

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i really liked it slim & easy to carry, actually it was a gift for my brother. he liked it alot

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung s25 ultra

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent mobile and smooth transaction by bestbuy

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Samsung is best

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All phone is good but when iam got whatsapp video call at the beginning and in middle also there is lot of hearing issues in my phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love it

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung is the best i use always galaxy family and never have a complaint

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    smartwatch

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good experience with the staff and good quality of merchandise

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Price & Found desired color

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On time no delay and found the color I want for a great price only in BestBuy

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    The customer service was excellent and the product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good recommendation. Good recommendation. The customer service was excellent and the product exceeded my expectations." Alternatively, a review could focus on the efficiency and ease of use of a product, stating, "This product has made my daily routine so much more efficient."

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Galaxy S 25 Ultra is Meh

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm not impresses with the Galaxy S 25 Ultra. The camera is supposed to be the best on the market but it's not super. Im very disappointed that the S Pen no longer takes photos. I wouldn't have gotten this one had I known that. Also, my Facebook reels take a long time to process and produces an error screen for a couple seconds. I didnt have that issure with the S 23 Ultra. I've done all the troubleshooting options I could find on line. The ringtones, and notification options are not great either.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello Dawn, thanks for reaching out to share your thoughts with us about your experience using the Samsung Galaxy S25 Ultra. We value your critiques as we continue to make improvements on the design and functionality of our product line. The Galaxy S25 Ultra camera is one of the best on the market due to its combination of powerful hardware, versatility, and advanced software which includes a versatile zoom system, excellent dynamic range, and comprehensive video features like 8K recording and log format for professional editing. It offers bright and detailed photos, strong low-light performance, and features like the smooth zoom slider and Audio Eraser. Although the Galaxy S25 Ultra no longer has Bluetooth functionality, this S Pen can be used for creative tasks like drawing and note-taking or for productivity features like AI Select, Translate, and Magnify. Failure to load Facebook Reels in a timely manner can be due to variables such as poor internet connection, corrupted app cache, outdated app and/or phone software, poor app performance, or it may connected in your Settings as data saver mode can inhibit video quality. Feel free to check out, "Use the Galaxy S25 Ultra's S Pen" if you would like to learn more about your S Pen features. If you would like any further assistance, please feel free to reach out to Support. Thanks for being a loyal Samsung customer. - Debra Samsung

  • Rated 5 out of 5 stars

    awesome phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent phone, easy purchase, great deal with open box

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love samsung

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love samsung. I have the 25 plus 25 ultra fold 6, fold 6,and truly love everything about these phones.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone will recommendous phone through all my friends and family

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing phine

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use samsung since 15 year ago and i didn't change for another one

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Greet phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone it is awesome. Just what I need perfect size and has a lot of things that can help you everyday

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Very Good Peoduct

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I Really like this phone and very good product and fast delivery

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best quality products

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best quality and good customer service I always recommend best buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the cell phone, it has very good resolution.

    I would recommend this to a friend