Customer Ratings & Reviews
- Model:
- SM-S938UZSEXAA
- SKU:
- 10103631
Rating by feature
- Display Quality
Rating 4.9 out of 5 stars
- Camera
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
to a friend
Me siento estafado
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Se pasan compré el galaxy s25 ultra y según la "gift card" ere de regalo y no es cierto te la cobran
I would recommend this to a friendNo Phone, Bad Customer Service
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This review does not reflect S25 Ultra, but it concerns the process of dealing with Best Buy customer service. I pre-ordered the S25 Ultra on January 31, with a delivery scheduled for February 7. When my order arrived, I opened the box, and all it contained was a damaged Samsung S25 Ultra box without a phone. I immediately took everything to the local Best Buy, and the GM helped start the process. Customer Service told me I could pick up a phone on the 7th and gave me the location to pick up the unit. When I went to the location, I was told it was on hold for the review process, and the phone should be available on the morning of the 8th. Once again, that didn’t happen, and after several phone calls, I still don’t have a phone. I’ve been told the situation has escalated, and they don’t know when I can get a replacement phone. I talked to another rep and was told I could pick up a phone from another location today, but the order still hasn’t been processed. The lesson learned is not to have a phone shipped from Best Buy and only do a store pickup. This process has been more than frustrating.
No, I would not recommend this to a friendBAD investment
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For as much money as I spent on this phone I would expect it to not have so many issues. Samsung used to be great, but these newer models suck so bad. Do not waste your money, you will get upset because even the drop down menu takes forever to work.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hey there MariaH, thank you for your feedback on your Samsung Galaxy S25 Ultra. We know how important your phone is to you every day, and how frustrating it can be when your device is not aligning to your expectations. We have a few articles available online to help you with the speed of your device titled "How to adjust refresh rate options on your Galaxy phone or tablet", "How to keep your Galaxy phone or tablet from slowing down", and "Galaxy phone or tablet's screen is frozen or responds too slowly". Our team of experts is also available through chat if your frustrations continue, or you have additional matters with which you would like assistance. Thank you for being a Samsung customer. -Elizabeth
Great phone, poor customer service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I LOVE my new phone. Paid to have contents transferred, and the guy messed it up by not downloading the e-sim, so when it finished the transfer, and i was on my way home 3 hrs away, i had a non activated phone....NOT HAPPY. Had to pay my local Verizon to activate my phone....
I would recommend this to a friendDissappointing
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Phone calls echo similar to sidetone for no reason. You basically hear yourself talking. Tried everything to fix it but apparently this is a problem with internal circuitry. For a $1300 phone and being Samsung, totally disappointing. Can't even send it in for warranty because needed for work.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Ryan, thanks for taking the time to review your Samsung Galaxy S25 Ultra. We appreciate your honesty as we strive to provide the best products with superior functionality on the market to our customers. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. There are a few things that can cause issues with the microphone on your phone or tablet. For example, an external device such as headphones may be preventing the microphone from working. Other times, you may hear a crackling noise, or sounds may be unclear in your recordings if the microphone is having problems. Please take a moment to check out, "Microphone issues with Galaxy phone or tablet" to help resolve what you may be experiencing with your audio quality. If you would like any further assistance afterward, please feel free to contact Support. Thank you for being a loyal Samsung customer. - Debra
HORRIBLE
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The phone is horrible. The software is during it's own thing on this phone. Thing that worked on my other after transferring to this phone now they are not working properly. APPLE HERE I COME.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there Nice, thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy S25 Ultra. We value your honesty as we improve the design and functionality of our product line. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. Without having more details available regarding what you may be experiencing with your device and without being able to ask you any follow up questions to probe further, I recommend reaching out to Support for further assistance with troubleshooting your device at your leisure. Thank you for choosing Samsung! - Debra
Ultra25
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Open box device it was total garbage. Nothing working correctly on the device
No, I would not recommend this to a friendMassive Upgrade from my last phone
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This phone is a massive upgrade to any of the prior smartphones released in last couple of years. The camera quality and battery are top notch. I also like how it's super easy and fast to use.
I would recommend this to a friendDoesn't work on AT&T 5G
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Paid a restocking fee of $45 to find out it won't work on AT&T 5G.
No, I would not recommend this to a friendJawaid
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.bad customer service and everyone is lying keep promise my parcel tomorrow tomorrow at the end it got cancelled and they dont know what to reply
No, I would not recommend this to a friendS25 ultra
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love this phone!!! Great battery great display and the best chip today
I would recommend this to a friendExcellent Product!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love this phone! The camera quality is absolutelty amazing!
I would recommend this to a friendGreat phone for a traditional android user
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you are going from any android to this phone, you will love it. Although if you are going from apple to this phone it is definitely is a lot more challenging. I got mine yesterday and used it for over 14 hours now. You will have to get google messages which I did not like and preferred Samsungs messages. The Ai is very responsive and useful when it came to editing pictures n other things. I will probably trade this back in for a iPhone bc that’s just my cup of tea, but the phone is phenomenal for any android user wanting to upgrade.
I would recommend this to a friendSamsung Galaxy S25 ultra
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This phone has a good speed. It screen is smooth and very responsive. I love it.
I would recommend this to a friendNew cellphone
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best customer service, and also they gave us different options to pick
I would recommend this to a friendYou gotta' have it!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You gotta have it.. its spiffy and versatile as always!! I got the splendid joint!
I would recommend this to a friendGreat Phone Upgrade
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am a diehard Samsung Galaxy user for the last 13 years . I'm so Android that i barely know how to work an Iphone which is completely crazy.
I would recommend this to a friendNice but pricey - question value.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice device, similar functionality to my S23 Ultra. A bit expensive. Not sure I'm getting full understanding and use of Gemini AI yet. Not sure of it's value.
I would recommend this to a friend