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Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 60 reviews

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Rating by feature

  • Display Quality

    Rating 5.0 out of 5 stars

  • Camera

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers are pleased with the overall performance and camera quality of this device, which are the most frequently highlighted features. Users also appreciate the reliable battery life and the speed of the processor. Additionally, the phone's sleek design and ideal screen size contribute to a positive user experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 60 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Such a great phone, switched frlm apple and dont regret it at all

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good but not the best

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    To much adds and artificial intelligence try to move everywhere. Without permission

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All my devices I buy here. I am happy with the guarantees

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast and easy to use. Long life battery and highly defination of it's camera.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New Samsung 26+

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best phone has the right features and security in good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung S26+ - Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cel phone works great. Love the new features, especially the AI assist.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Everything

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product i love it my old phone was good but this one is so much better

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this phone work great and the price is very reasonable

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    One UI 8.5 is fine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a good phone by all objective measures, if you are not a fan of the AI bloat be warned that it's everywhere in this phone and some effort will need to be spent to mostly never deal with it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great and no hassle

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Went in and bought it for my wife was in and out in 10 mins. I never buy phones from providers just way too expensive and a haggle from the get go.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung galaxy26 plus

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved loved this phone, so many feautures, easy to handle, makes my everyday easier..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this as a gift for my sister and she has had nothing but amazing things to say about it. Love Samsung and definitely recommend the enture s26 lineup for your next upgrade

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    excellent purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased phone to replace my daughter's existing one. Was ready a day early and very easy to transfer from old phone to new.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung forever

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Happy with the samsung s26+ . The sales associate very helpful, answered all my questions with great patience. That is why I always come back to Best Buy Owings mills.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    A Bit of a Disappointment

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I returned to a Samsung product after a few years with another brand hoping to return to Samsung quality but a bit disappointed. There is not that user friendly functionality I was hoping for and the battery life isn't spectacular. Settings are buried and sometimes difficult to find. I'm having some heating issues right away and am finding I'm not getting my phone calls. It's not what I remember or expect from this company.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello there DANNYLG, thank you for taking the time to share your candor with us regarding your experience using the Samsung Galaxy S26+. The Galaxy S26 and S26+’s batteries are optimized to provide a long battery life for all-day use. A typical capacity of 4300 mAh on S26 and 4900 mAh on S26+ allows you to stream videos and play games throughout the day without having to regularly charge. You can watch videos for up to 31 hours on Galaxy S26 and up to 31 hours on Galaxy S26+. Transitioning to new devices can feel mind-boggling at times. No need to worry! This is why we provide a plethora of resources to help with any learning curve you may be experiencing. We currently offer interactive simulators and video tutorials to help you get to know your new device and its features. We also offer device manuals and software updates, if you find yourself in need of those as well. Feel free to also check out, "Keep your Galaxy device at its normal operating temperature." If you would like any further assistance afterward, please feel free to contact Support. Thank you for being a faithful Samsung customer. - Debra Samsung

  • Rated 5 out of 5 stars

    Samsung s26

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great works perfect no problem service also great highly recommend

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Not a good as the ultra but still a good phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thought about the ultra, but for the price, this works great.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Open Box Excellent Bad Purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased an Open Box "Excellent" condition Samsung Galaxy S26+ (256 GB, Cobalt Violet) from the Bellevue, WA location. Upon initial inspection, the phone looked immaculate, and it worked fine for the first few days. ​However, it quickly began to constantly crash and restart on its own. For a device supposedly checked and carefully inspected by Best Buy and Geek Squad, this was a massive disappointment. When I took it in to troubleshoot, Geek Squad essentially said they couldn't do anything and that a return was the only option. ​The whole experience was a complete timewaster. Even with warranty coverage, devices need to be far more rigorously tested before being resold as open-box "Excellent." There is a major disconnect between online marketing, which heavily advertises quality assurance, and the in-store employees who casually admitted that open-box items are a "hit or miss" experience that they personally don't recommend. The S26+ itself is a nice phone, though, when operating properly.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Decent

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a decent phone, but I miss my Pixel. It was just more user friendly.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hey there MICHAELC, thank you for sharing your sentiments with us regarding your experience using the Samsung Galaxy S26+. We understand that a learning curve may apply when transitioning or upgrading your devices, especially when changing over to a different ecosystem that you're comfortable with. No need to fear! We currently offer interactive simulators and video tutorials to help you become better acquainted with your new device and its features. We also offer device manuals and software updates, if you find yourself in need of those. Feel free to check out any of those resources that we have available for you online at any time. If you would like any further assistance afterwards, please feel free to contact Support. Thank you for being a cherished Samsung customer. - Debra Samsung

  • Rated 3 out of 5 stars

    Not the phone's fault

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Visual Voicemail does not work, AT&T or Samsung. Google messaging sucks compared to Samsung messaging.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Greetings Allen, thanks for reaching out to share your sentiments with us about your experience using the Samsung Galaxy S26+. It sounds like visual voicemail has not been initialized yet. Please ensure that your carrier supports this feature after setting up your voicemail for the first time. Please feel free to reach out to Support afterward if you would like further assistance. Thanks for being a treasured Samsung customer. - Debra Samsung