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Customer Ratings & Reviews

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Customer reviews

Rating 4.9 out of 5 stars with 367 reviews

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Rating by feature

  • Display Quality

    Rating 4.9 out of 5 stars

  • Camera

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.9 out of 5 stars

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99%would recommend to a friend

Customers are saying

Customers are pleased with the Galaxy S26 Ultra 256GB (Unlocked)'s overall performance and camera quality. Many users also appreciate the battery life and privacy features. The processor speed, color, and design are additional aspects that customers find appealing, along with its ease of use.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 19 Showing 361-367 of 367 reviews
  • Rated 2 out of 5 stars

    Biggie

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone does so much. Sometimes it does it on it's own. Really heavy compared to my old S22+. I just can't seem to navigate it very well. I miss my old phone really bad

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hey there Karen, thank you for taking the opportunity to share your sentiments with us about your experience using the Samsung Galaxy S26 Ultra. The Galaxy S26 Ultra weighs 214 grams in comparison to the Galaxy S22+ which weighs 195 grams. This makes the Galaxy S26 Ultra 19 grams heavier than the Galaxy S22+, which is understandable considering the Galaxy S26 Ultra's significantly larger screen and built-in S Pen. We understand that transitioning to a new device may often come with a bit of a learning curve. We try our best to mitigate this transition by offering a wealth of resources to our customers. If you haven't checked them out, please feel free to do so at your leisure. We currently offer video tutorials, interactive simulators, device manuals, and software updates online. Let us know if you have any questions or if you would like any further assistance by reaching out to Support. We'd love to hear from you! Thank you for being an unwavering Samsung customer. - Debra Samsung

  • Rated 3 out of 5 stars

    Price dropped $200 right after purchase

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had it for less than two weeks and the price just dropped by $200.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Samsung

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its the same i see no difference from the last note

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Howdy ChristineD, thank you for taking the time to share your sentiments with us about your experience using the Samsung Galaxy S26 Ultra. Your insights provide valuable critiques that will assist us with improving our product line. The Galaxy S26 Ultra carries the torch of the Note series, featuring a 6.9-inch 1440p 120Hz display with S Pen integration, yet it distinguishes itself from older Notes via the 200MP camera, Snapdragon 8 Elite chip, and advanced Privacy Display technology. It offers superior performance, battery life, and AI capabilities compared to any Note, with a more curved design than earlier Ultra models. Please feel free to reach out to Support if you would like to share additional feedback with us or if you would like any further assistance. Thanks for choosing Samsung! - Debra Samsung

  • Rated 1 out of 5 stars

    Stay away fron Best Buy San Francisco.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service at the San Francisco store was less than bad,it was awful. The purchase of the Samsung Galaxy 26 ultra took over 4 hours and a great deal of frustration. It was so bad I had to schedule an additional appointment with the geek squad to complete the process.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    S26 ultra

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent smart phone I love I recommended full excellent

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Awesome phone

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone Im very satisfied & happy I switched from iPhone to galaxy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New phone

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like my new phone, but it's so different from my previous phone that its taking time to get used to it.

    I would recommend this to a friend