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Customer Ratings & Reviews

Model:
SM-S948UZKEXAA
SKU:
12354565
$1,908.12

Customer reviews

Rating 4.8 out of 5 stars with 638 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.9 out of 5 stars

  • Camera

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers regard the camera quality as a significant strength, alongside its strong overall performance and good battery life. Many also value the privacy display, lightweight design, and great processing speed. The phone's aesthetic design is also well-received. However, a common concern among users is that the phone can be a little big and heavy.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 32 Showing 621-638 of 638 reviews
  • Rated 1 out of 5 stars

    Terrible service

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible service. I placed the order on February 28th, and the phone still hasn't arrived. They still haven't resolved the issue—I've been waiting for over a month now.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor buying experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone is great best buy app and system caused me entirely too much stress. Will not but online again and will go back to buying from samsung

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    OnePlus 15> S26 Ultra

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Poor build quality. Speaker vibrates the whole phone incessantly. OnePlus 15 is a much better device.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Aloha Hugh, thank you for finding the opportunity to share your sentiments with us about your experience using the Samsung Galaxy S26 Ultra. We value your feedback as we remain committed to constant innovation as we strive to improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Without having any details available regarding what you may be experiencing with your device and without being able to ask you any follow up questions to probe further, I recommend contacting Support if you would like additional assistance with troubleshooting your device. Thank you for being a staunch Samsung customer. - Debra Samsung

  • Rated 1 out of 5 stars

    Camera quality bad

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In comparison to IPhone not like Samsung camera phone is slipery easy to fall down

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello there AmitG, thank you for finding the time to share your sentiments with us about your experience using the Samsung Galaxy S26 Ultra. We value your feedback as it allows us the opportunity to improve the functionality and design of our product line. The advertised Galaxy S26 Ultra excels in zoom capability, 200MP detail, and overall versatility with raw detail compared to its competitor. Without having any details available regarding what you may be experiencing with your device and without being able to ask you any follow up questions to probe further, I recommend reaching out to Support for further assistance. Thank you for being a steadfast Samsung customer. - Debra Samsung

  • Rated 1 out of 5 stars

    Shipping horrible

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lost in mail took a long time even though i preordered

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Me robaron el teléfono

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pesimo servicio me robaron el teléfono y no se hicieron responsables

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Camera quality

    Rated 5 out of 5 stars

    Samsung love

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the camara nice photo i will recoment the battery life is amazing well done

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome phone

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an excellent phone. It can do so much! Upgrading from a 22 Ultra was well worth it!

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Samsung review

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic product quality was beyond my minds expectations

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    All good so far

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All good. Does what is expected. Just purchased it but so far so good.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Best Phone

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone, The camera is awesome. So Far I absolutely love it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Experience!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy purchase with Dani in Cedar Hill, TX. The General Manager Travis also stopped and helped us with some questions to complete the transaction seamlessly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice phone

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing phone. My brother sent me money for this and i got it for him at his request. He was happy with this phone since he hasnt gotten a new one in years

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great awesome phone

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone honestly So happy I switched from iPhone to galaxy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    S26 ultra

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just moved from iPhone to Samsung and I love it it’s very fast and easy to use.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    terrible service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They didn't deliver it on time, and they gave me one with lower capacity—terrible service.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Outrageous

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has been 2 weeks since they ssaid the phone would be there still waiting

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    What is happening with my order?

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven't received my order—it's already been a month.

    I would recommend this to a friend