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Customer Ratings & Reviews

Model:
SM-S948UZKEXAA
SKU:
12514943
$1,399.99
Save $100
The comparable value is $1,499.99

Customer reviews

Rating 4.7 out of 5 stars with 457 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.9 out of 5 stars

  • Camera

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

95%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 12 Showing 221-240 of 457 reviews
  • Rated 5 out of 5 stars

    Great Phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the privacy screen when needed. It works great! Never knew how much that comes into play. Phone is fast and very customizable?

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Galaxy S26 Ultra is the beast!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I traded in my old S23 ultra for the new S26 Ultra. Excellent device, easy process with best buy. Everything was quick. This new phone is a beast!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great customer service by Bestbuy.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Rapid delivery, got mine before the estimated arrival date. And quick to receive my trade-in credit in less than 5 days after receiving the trade-in.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The camera is amazing, battery last a very long time and it was very easy to have all of my stuff transferred over from my old device.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love my S26 Ultra

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my S26 Ultra. Came from the S22 Ultra. Big difference in performance. Love the new privacy screen feature.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smooth performance

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone runs very fast even with a lot of apps running in the background. Only con is its pretty expensive.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dueño

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent phone, high quality cameras, the privacy option is perfect, a very good screen resolution. in fine excellent quality in general

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Tech!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great upgrade, super fast processor and fast charging, battery lasts 2 days with mo9derate use. Great UI....

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    First-class technology

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technology and excellent resolution go hand in hand. It’s like having a virtual assistant operating at 100%.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic phone, quick and the batter life of the phkne is awesome even while playing games would recommend to anyone who enjoys high end tech

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cellphone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    That is an amazing cellphone. I bought this for my wife, and she felt that this cellphone helps her a lot.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    By far best camera on a mobile device

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Moved from Galaxy S25 Ultra to S26 Ultra. By far the best camera I have used on a mobile device. Phone has been rock solid with no issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Getting addicted to this phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best mobile phone I ever used. It has a built in privacy screen option. And many AI features.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Meh - screen made me nauseated

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice enough phone, but not substantially different from my current S24 Ultra (which, honestly, I still regret trading in my S21 Ultra for). Even so I would have kept it, except that despite my numerous tweaking efforts my very sensitive eyes couldn't adjust to whatever they did to the screen. Right out of the box I found that blacks and other dark colors are not as rich or deep; whites have a chromatic abberation effect; and I felt nauseated after using the phone for even small amounts of time. No amount of tweaking the settings helped. Hard pass. It got returned.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello there Tinsel5678, thank you for taking the opportunity to share your sentiments with us regarding your experience using the Samsung Galaxy S26 Ultra. We appreciate your constructive input as we improve our product line. When it comes to your new Privacy display feature, the Maximum Privacy protection mode is designed to enhance privacy effects more than the standard Privacy mode. In this mode, pixel operation control is used to strengthen privacy effects, which may cause slight color changes or a blurry appearance on the screen. While this increases privacy protection, it may also make the screen appear somewhat hazy. If you find this uncomfortable, we recommend using the standard Privacy mode. Rest assured, this is not a product issue, so you can continue using it with confidence. If you would like to share additional feedback with us or if you would like further assistance, please do not hesitate to contact Support. Thank you for being a cherished Samsung customer. - Debra Samsung

  • Rated 2 out of 5 stars

    Good performance, poor battery, poor store

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The s26 ultra performs great but has terrible battery life. I specifically upgraded from my s23 ultra because the battery started requiring almost two charges a day or at least one full charge at work to make it home. I needed to he able to make it home without a dead phone if I forgot to chatge at work. Sadly the s26 ultra ended up being even worse despite being new and supposedly more efficient. I somehow have to charge more while also using the phone less to have the same battery life as a degraded, heavily used s23 ultra. The screen is amazing, build feels much better, just feels more premium but the battery life would have been a deal breaker for me if reviewers didn’t lie or exaggerat. The s26 ultra has less screen on time playing yt videos than an old degraded s23 ultra. The experience picking up the phone was another giant nightmare. BB scammed me with my previous laptop purchase so I shouldn't have been surprised that it took them almost 3 hours to just let me do my trade in and pic up the phone I preordered and paid in full for. For the first hour they tried to force me to purchase the phone a second time because they couldn't figure out how the promo trade in value worked. At one point I had 6 different employees all failing to figure out how to check me out. After standing around for almost two hours they finally start calling places for help to get an answer immediately. After that process I was then left holding my trade in phone for an hour waiting for the person helping me to come back and complete the trade in. I wasted an additional hour because I wanted to be honest and not leave with the phone that I already got the trade in credit for and was entered in the system as received. I never had such a poor experience before. I have never had such bad experiences back to back anywhere before. The ohone is meh but the shopping experience was a nightmare.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hey there Mike, thank you for sharing your constructive feedback with us about your experience using the Samsung Galaxy S26 Ultra. We're taking action to improve the functionality and performance of our product line. Samsung offers a 12-month warranty on your device for manufacturing defects in materials and workmanship. Your Galaxy S26 Ultra offers up to 31 hours of video playback time. If you're experiencing less than ideal battery life on your device, please take a moment to check out "Apps are draining battery on Galaxy phone or tablet," "Galaxy Battery - Optimization," "Get the most out of your Galaxy phone or tablet battery," and "Samsung phone battery drains quickly on 5G service" to help resolve what you have described. Feel free to contact Support afterward if you have any questions or if you would like any further assistance by contacting Support. Thank you for being a loyal Samsung customer. - Debra Samsung

  • Rated 5 out of 5 stars

    S26 Ultra Review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really great phone the S26ultra. Great battery life, awesome charging speed and very smooth software. Privacy display works like magic

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone, come see for yourself

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good phone, great camera, amazing display. Check out the phone in person, I'm sure you will love it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good costumer support

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good costumer support online I have some issues with my trade shipping but I contacted them and they will be able to help me with this problem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this phone as a gift for my brother who love video games and he have loved it, for sure his best phone ever

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    S26 is the best

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is an excellent choice for a phone. It is pretty fast, the camera is definitely an upgrade, and the privacy screen is top-notch.

    I would recommend this to a friend