Customer Ratings & Reviews

Its ok the battery is not that good. It's little less wide from my 24 ultra. And also quality wise Its declining day by day. I liked my 22 and 24 ultra more. They don't focus on making it more durable work wise like black berry's I find it really hard if i have to go through different apps for work of just home health aide let alone other things battery drains fast it didn't seems like it's new i feel like i am using the update version of my old used phone

I like apple it better then samsung but best buy it the best company for electronic

Best Buy’s trade-in program is a scam—plain and simple. I pre-ordered a Samsung S26 Ultra before the release date, and it still arrived almost a month after launch. They also delayed reviewing my trade-in device, and after all that time, suddenly claimed it had “LCD burn” and “screen damage,” dropping the value from $800 to $90—with zero proof provided. By the time they dragged everything out, I was past the return window, and they have refused any extension. I have been forced to pay full price for a phone that I would never have bought without that trade-in promise. To top it off, I'm yet to receive my old phone back after numerous requests for it to be returned. Completely deceptive. Buyer beware—and needless to say I won’t be spending another dollar at Best Buy and pray for their quick demise, which is inevitable.

Decent, not much of an upgrade from S24 ultra. Privacy screen is over hyped

One of the worst purchases ive ever made. Firstly i get a pair of pants instead of a phone then after many calls and back and forth waiting just to see nothing happening on a $1400 purchase i had to go about contacting bbb then i finally get a replacement shipped to me but then they start a new issue with my trade in. Sending a good working device and they mention they recived a device with the back part coming off. What a shame glad i had the video of the tradein having no such issue but they want you to contact the shipper as to make things more worse they dont hadle that so On one purchase they lost a customer of thiers for 20 plus years!

Horrible Experience from Best Buy Online and Support, will not refund the money for the phone they shipped and lost. Shipping me an empty package which was tampered. It's been a month and 5 calls dealing with their support and they keep going back and forth. Save yourself a hassle and do not purchase online.

Not splay best buy credit card !(((((((((((((((((((((((

Terrible service. I placed the order on February 28th, and the phone still hasn't arrived. They still haven't resolved the issue—I've been waiting for over a month now.

Phone is great best buy app and system caused me entirely too much stress. Will not but online again and will go back to buying from samsung

Poor build quality. Speaker vibrates the whole phone incessantly. OnePlus 15 is a much better device.

Pesimo servicio me robaron el teléfono y no se hicieron responsables

Very easy purchase with Dani in Cedar Hill, TX. The General Manager Travis also stopped and helped us with some questions to complete the transaction seamlessly.

Amazing phone. My brother sent me money for this and i got it for him at his request. He was happy with this phone since he hasnt gotten a new one in years

I just moved from iPhone to Samsung and I love it it’s very fast and easy to use.

Great phone honestly So happy I switched from iPhone to galaxy

I love the camara nice photo i will recoment the battery life is amazing well done

All good. Does what is expected. Just purchased it but so far so good.

Great phone, The camera is awesome. So Far I absolutely love it

They didn't deliver it on time, and they gave me one with lower capacity—terrible service.

It has been 2 weeks since they ssaid the phone would be there still waiting