Customer Ratings & Reviews

Great experience picking up item, transferring data from old phone and trade-in process.

Very nice phone, very similiar to my s25ultra. More integrated AI features.

Excellent phone. Only problem is they removed the Bluetooth function from s-pen. So I can't use it as remote for taking picture anymore... But there are other fix... So not a total buzzkill.

Easily to purchase and pick up. The phone color i wanted was in stock. Decent price

Did not leave the 5 star rating just because the upgrades are minimal and the privacy feature is not that "strong" as and "add on" besides a screen protector is highly recommended.

I had one of the worst customer service experiences I’ve ever had with Best Buy’s trade-in program, and I would strongly advise others to be very careful. I traded in a Samsung Galaxy S22 Ultra that had no cracks and was in good condition. Before shipping it, I even had the device inspected in-store at their Oswego Route 34 location, where a Best Buy employee confirmed it was in good condition. After they received the device, I was shocked to be told that the phone was “shattered on the screen and back,” which is completely inaccurate and does not reflect the condition it was in when I shipped it. When I asked for photo evidence of this supposed damage, I was told that they do not provide any pictures—so there is no transparency or way for customers to verify their claims. To make matters worse, I was then informed that because they classified the phone as “cracked,” I would lose the promotional trade-in value entirely. This means customers are expected to accept their judgment without proof, even when it contradicts prior in-store verification. Their terms and conditions place all responsibility on the customer for any damage during shipping, even though they provide the shipping label. This creates a system where the customer carries all the risk with no accountability from Best Buy. In the end, I chose to have my phone returned rather than accept a drastically reduced value with no evidence provided. I will also be returning the new phone I purchased and taking my business elsewhere. This experience showed a complete lack of transparency, accountability, and fairness. I expected much better from a company like Best Buy.

Phone ok .. not that different than my previous S22 Ultra. Privacy screen nakes it difficult fir others to scan qr code on the phone. Colors of photos not as vibrant as before.

Phone is really powerful and all the features it has is definitely worth it

Love my phone. Happy i got it. A total upgrade from what I had.

Samsung 26 Ultra is the best phone in the world with all technical specifications

10/10 the best Retirado en la fecha indicada, comodo y sencillo. 100% recomendado

I replaced this with last years model and I love all of the new upgrades.

The attention was excellent, very fast and efficient

Very nice new look love the color and extra storage space

You get it with an exchange, the price is great, and the process is perfect very compliant.

Got the s26 ultra the same day...fast shipping...great phine

Great Phone and Best Buy service. I like how S26 feels when you pick it up.

Very good customer service!! They help me get my new phone setup and were very nice

Our Best Buy sales person (Var) was very helpful. Would go to him again.

Thank you so much for the fast delivery. I was also amazed by the perfect quality.